Mike Skeltis | Page 6

Very friendly and helpful and gave a good deal I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process. More

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Very nice people The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house The service dept is outstanding! Not a long wait and very helpful I highly recommend them to my friends and family very close to my house More

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Stopped in for an Oil Change I was overdue for an oil change and finally got around to it late on a Saturday afternoon. I was concerned I was too late for the day, but from the mo I was overdue for an oil change and finally got around to it late on a Saturday afternoon. I was concerned I was too late for the day, but from the moment I pulled to the service door my experience was unlike any other I've experienced. I was greeted by friendly people who assured me they'd get me in. I was handed a pager and directed to a beautiful lounge with a restaurant.. Mandy Simon (new car sales) greeted me in the lounge and absolutely wowed me. Her enthusiasm is contagious. She was interested in what I drove and why. She knew everything about my truck. She spent time with me knowing I wasn't buying that day, but made sure that I was excited about my next F-150 and couldn't wait to tell me about all the new features and upgrades! She has that "it" factor that's hard to explain. She made me feel like the most important customer Suburban has ever had. I can not wait to buy my next vehicle from her! I walked out to the service area and my truck had been washed and the guy walks me to my door explaining everything that was done and checked. He hands me my keys and says that he hopes the visit went better than I expected. It certainly did. I don't normally take time to complete surveys, but this one was worth the time. Suburban Ford is a World-class dealership and I will be doing business and referring business there for many years to come. More

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Great Service Great Selection If you want the best selection of Ford certified pre-owned cars go here! I had one minor issue with my car and they took care of it under warranty. Gr If you want the best selection of Ford certified pre-owned cars go here! I had one minor issue with my car and they took care of it under warranty. Great service department. Nice dealership newly remodeled. Joe "Shy" is the man to see when buying a used car. Mike in service made sure I had a rental car when I needed the warranty repair. More

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My Ford I love my Ford!!! It was a recall for repairs had no problems with my car. It is a nice looking car and it runs beautiful. I love my Ford!!! It was a recall for repairs had no problems with my car. It is a nice looking car and it runs beautiful. More

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Best Dearlership I have leased my last 4 cars from Suburban, never disappointed. When my car was recalled, service department was very organized, no waiting, All aroun I have leased my last 4 cars from Suburban, never disappointed. When my car was recalled, service department was very organized, no waiting, All around Dealership and service dept are outstanding. More

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Lease of FX Crew Cab Closest Ford dealership, same salesman for years, knowledgeable, asked for help from gm to make this one happen, did a comparison at another dealer an Closest Ford dealership, same salesman for years, knowledgeable, asked for help from gm to make this one happen, did a comparison at another dealer and Suburban won handily. So that means I win as well. Their service dept. is another plus I rely on when needed. Friendly and professional staff that goes the extra mile. Give them a try. More

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Engineer I brought my vehicle in to fix my 2013 Ford Focus Titanium and had the most disrespectful customer service I've ever seen from a so called manager. M I brought my vehicle in to fix my 2013 Ford Focus Titanium and had the most disrespectful customer service I've ever seen from a so called manager. My vehicle was not inspected to fix my problem and I was sent away rudely and ignored. I then took my vehicle to BelleTire to use their free inspection of wheel alignment and such and sure enough the technician found the problem that I've been noticing. I then brought my vehicle back to suburban with the BelleTire write up of the problem and mike (service manager) gave me ridiculous attitude and treated me with complete disrespect. I asked to schedule an appointment to fix my vehicle bearings, which was the problem, and he did not want to accommodate my requests by any means and suggested it would be a long time before I can get my car in. I brought my car to Romeo ford and couldn't have had a better experience else where. They were kind, concerned, and were happy to get my car running properly again. I really hope this employee from suburban is too be removed because I will now never service my ford vehicle under warranty still anywhere near this dealership. Lazy lazy lazy unprofessional! More

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