Mike Sperando | Page 40

Sort of disappointed I love the Chrysler Pacifica. It is a beautiful car and I am so happy I found it on your site thru the web department. However, I'm not satisfied ab I love the Chrysler Pacifica. It is a beautiful car and I am so happy I found it on your site thru the web department. However, I'm not satisfied about how the sale was handled. First we can in to the dealership, Dave Testa that does the internet sales whom I was supposed to meet up with came over to us and told us he hurt his back and had to go home. He gave us another sales rep Terrance Devlin who then told us we could not buy the car as it had a recall on it. Something we did not know in advance. But that was ok. My hubby had to be in hospital and would not be coming out until the first week in March. We put a deposit on the car and I waited for a month...I had not heard a thing about the car so I followed up with a phone call looking for some updates on the recall. I spoke with a few other sales people but they could not find my transaction. No one reached back out to me with follow ups. I was getting very upset as my hubby was getting out of the hospital and needed the car. I finally received a call saying that the car was ready for pick up. The snowstorm delayed us picking up the car and I gave Terrence 2 days notice to make sure it was ready. He told me to call the night before and he would have it all cleaned and gased up. I followed up with a phone call the day before telling him we would be there at 2PM on Friday to get the car. We arrived at 2PM. We sat til about 2:45 waiting for someone else to finish the paperwork. My hubby had just gotten out of the hospital and sitting on uncomfortable seats was not in his cards. Finally we found a waiting room with a tv and more comfortable seating. We then waited for another half hour. Finally I asked our salesman what was taking so long. He kept saying that there was one person ahead of us. He then offered to show us things about the car. We went out and he gave us a tutorial for about 20 minutes. We came back in and still had to wait. We had been there 2.5 hours before someone came out and told us that the guy I believe his name was Mike in the office was ready to see us. We got into the office and felt rushed thru the final paperwork. We needed to leave as it was late and did not want to deal with anymore transactions other than getting the car paid for and out of there. Finally at 5PM we left the dealership. We were there for 3 hours. Someome told us on the floor that it was the fault of the salesman for not letting anyone know that we were coming. I'm not sure about that. I'm sure he did. When we got into the car and started driving we noticed that there was not a full tank of gas as we expected. It was slightly under a half. Another thing, if we had to wait that long someone should have told us to go into the waiting room and watch the TV rather than sit on those super uncomfortable little chairs at the front desks. Also someone should have told us that there were bagles and cream cheese in a bin to help ourselves and bottled water in the kooler to drink...it would have been nice if someone offered it to us. We spent alot of money with your dealership and expected to be treated a lot better. In closing, I would like to know when I am to bring in our car for the oil change ... hoping it will be a complimentary first time oil change like most other dealerships offer. And hoping that the service will be amazing as we hear from reviews and we will be happy campers. Thank you. More

by APERFECTPICTURE Verified Customer Verified Customer

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Great selection with excellent service Route 1 Chrysler Dodge Jeep Ram Is the place to go for your next truck purchase. They have a great selection in many price ranges. Knowledgeable and f Route 1 Chrysler Dodge Jeep Ram Is the place to go for your next truck purchase. They have a great selection in many price ranges. Knowledgeable and friendly staff. This is my third time purchasing from here and will not be the last. ?????????? More

by Richgia Verified Customer Verified Customer

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Royal Treatment After going to another dealership that tried to put us into a truck that was 100s of dollars away from our monthly budget, we went to Route 1 where we After going to another dealership that tried to put us into a truck that was 100s of dollars away from our monthly budget, we went to Route 1 where we were greeted by Paul our salesman who took the time to find us a truck we love that fit our budget. I couldn’t ask for a better treatment. I will be sending friends. More

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Dealership is good, did not like our salesman If Ali asked me and my family one more time to give him a good rating on all the surveys ,I would have walked out and not bought the car. We had to co If Ali asked me and my family one more time to give him a good rating on all the surveys ,I would have walked out and not bought the car. We had to come back the next day to sign paper work he continued to harass us "You have to go on phones right now and rate me excellent" I felt he was pushy and kept saying he was giving us such a good deal that we had to buy him a bottle of wine. We have purchased 3 cars from route 1 jeep/dodge . Mike Sperando was great and the manager (who we see regularly is great as well). I will not purchase another car if I have to deal with Ali again More

by creca Verified Customer Verified Customer

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Dodge Charger It was a great experience, everybody was friendly courteous and the whole process was taken care of quickly. Terrence Devlin handled us and he was mag It was a great experience, everybody was friendly courteous and the whole process was taken care of quickly. Terrence Devlin handled us and he was magnificent More

by cstix368 Verified Customer Verified Customer

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Quick and easy with the right vehicle in stock The purchase process was easy, the deal was more then fair and they worked very hard to earn my business, they had the vehicle I wanted in stock and g The purchase process was easy, the deal was more then fair and they worked very hard to earn my business, they had the vehicle I wanted in stock and gave me a great price for my trade, I couldn't be happier with the deal, love my new renegade More

by pickup6452 Verified Customer Verified Customer

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Great car buying experience with Ali G! Ali G was very helpful and made the car buying process very easy and quick. He provides great customer service and would definitely recommend him to Ali G was very helpful and made the car buying process very easy and quick. He provides great customer service and would definitely recommend him to anyone that needs a new car. More

by 2018GrandJeepCherokee Verified Customer Verified Customer

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A memorable experience My experience at route 1 usa was a memorable time. I was given a great price, had awesome service and the staff was extremely accomodating . My experience at route 1 usa was a memorable time. I was given a great price, had awesome service and the staff was extremely accomodating . More

by alexis.sciarrino1 Verified Customer Verified Customer

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Awesome experience at Route 1 Chrysler Dodge Jeep Ram! I am more than pleased I chose this dealership to purchase my 2017 Jeep Grand Cherokee. Max is an awesome and understanding salesman. He is an asset t I am more than pleased I chose this dealership to purchase my 2017 Jeep Grand Cherokee. Max is an awesome and understanding salesman. He is an asset to this location. After a bad experience at my previous dealership I am thankful I received such great customer service and understanding here. I received exactly what I expected going into my new purchase. I would definitely recommend this dealership to anyone! Thank you all. More

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Knowledgeable and courteous Can’t say enough about the sales and service staff. Been a customer since 1995. Third new ram since then. New owners just as good as previous. I hig Can’t say enough about the sales and service staff. Been a customer since 1995. Third new ram since then. New owners just as good as previous. I highly recommend this dealership More

by HOLMESL Verified Customer Verified Customer

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