
26 Reviews
Write a Review26 Reviews of Mike Starace
October 02, 2025
I cannot stress enough: stay far away from this dealership. This is the second time I’ve been burned here, and I won’t let it slide again. My first bad experience was in 2022, when I bought a 20 dealership. This is the second time I’ve been burned here, and I won’t let it slide again. My first bad experience was in 2022, when I bought a 2013 Altima (61k miles) for $15,000. Within just two weeks, a major part (axle/rods) failed while I was driving on the highway. I almost crashed. The repair estimate was $3,000, and Newburgh Nissan refused to cover a single penny because the car was “over 7 years old.” No accountability, no responsibility — just me stuck paying almost $20,000 on a car that turned out to be a lemon. Fast forward to a few weeks ago: I gave them another chance (huge mistake). I purchased a 2018 Murano with 60k miles, nearly $17,000 after putting $7,000 down. When I picked it up, I noticed the bumper was literally hanging off on both sides. I even had photos from my test drive showing it was like that before I bought it. My salesperson James initially ignored my messages, then finally admitted they’d “take care of it.” Seems like he only responds now after I have to take matters into my own hands after being so communicative with me at first, but clearly I was just another “sale” and I don’t matter just like I didn’t to the first salesperson that sold me the Altima. Anyway - When I brought the car in, I was told it would be a quick 1–2 hour fix — instead I waited 6–7 hours, had to rent a car to make it to work, and when I picked it up the next day they had only fixed ONE side of the bumper. The other side still hangs down because the clips are broken. The manager, Mike, looked at it with a tech, admitted this was “the best it’s gonna get,” and even suggested I could pay them to replace the bumper! Imagine spending $16,000+ and being told that. The level of disrespect, lack of accountability, and poor workmanship is unreal. This dealership takes your money and leaves you with unsafe, poorly maintained cars. They don’t care about long-term customers, only about making a sale. Between almost crashing on the highway in a car they sold me, to now owning another vehicle that looks like it’s falling apart weeks after purchase, I am DONE with Newburgh Thruway Nissan. I will be sharing photos, receipts, and experiences with others who’ve had the same issues here. If you value your money and your safety, do not buy from this dealership. More
Other Employees Tagged: Jim Gallagher, James Masterson , Mike pussilano
August 19, 2025
Always helpful kind will always go back there to buy my vehicles n recommend to others vehicles n recommend to others More
Other Employees Tagged: Jody Parella
July 26, 2025
The best salesperson. I always use the same guy every time I buy a car I always use the same guy every time I buy a car More
Other Employees Tagged: Ruben Bonilla, Steven Cosco, Lucy DiCresce
July 25, 2025
Literally walked in expecting to not get approved for anything. Kyle S. helped me get into a brand new 2025 Rogue. The process was easy, he communicated with us every step of the way. He was so great tha anything. Kyle S. helped me get into a brand new 2025 Rogue. The process was easy, he communicated with us every step of the way. He was so great that my mom ended up wanting the same car! Highly recommend Thruway if you're looking to do a trade in! More
Other Employees Tagged: Berto Cespedes, Kyle Smeades
October 13, 2024
TOPNOTCH DEALERSHIP! ! Best in Hudson Valley for sure! Just drove off in my new 2025 Nissan Kicks AWD SR Premium!! Erik Anariba is professional and knowledgeable , courteo ! Best in Hudson Valley for sure! Just drove off in my new 2025 Nissan Kicks AWD SR Premium!! Erik Anariba is professional and knowledgeable , courteous. Been a customer returning now over a decade. 6 cars later!! Jessica in the service center truly cares and takes time to explain repairs etc. Mike in financial really works to get you where you need to be for payments and terms. Fair and reasonable no hassle no pressure and no pushy sales! The team is a huge asset to the ownership and are exactly why you will be a Thruway Nissan life long customer! More
Other Employees Tagged: Erik Anariba
December 12, 2023
Untrustworthy, fraudulent and unethical Sales, Finance and Service teams. Was told to lie to the warranty company so they wouldn't have to fix the lemon of a used car they sold us! Only ended up getting a and Service teams. Was told to lie to the warranty company so they wouldn't have to fix the lemon of a used car they sold us! Only ended up getting a refund after we threatened legal action and shared the recording of their phone calls. Stay away! These are unconscionable people and the reason why car salesman have a sleezy reputation! More
Other Employees Tagged: Jeff Monninger, Mike Pussilano
December 11, 2023
STAY AWAY FROM THESE CROOKS! ! If you want to buy a used car from these guys, be aware that they don't check it before selling it to you. They'll sell it as they received it. The ! If you want to buy a used car from these guys, be aware that they don't check it before selling it to you. They'll sell it as they received it. The moment you leave the dealership you're on your own. You can come back an hour later with a problem and they'll blame it on you. Have your mechanic check it completely before you give any money, and I mean everything including the tires (Mine had a huge plug that started leaking after a few weeks and they said I was responsible) The biggest problem was a faulty clutch which the Kia dealer diagnosed to be replaced, and they did not want to hear it. I bought the car with 15,000 miles so I could not be wear and tear. I felt the clutch was not working properly as I did the test drive. I thought I would have my mechanic check it after I got it hoping that the 90 day warranty would cover any problems. WRONG!!! I never had any problems with any car dealer in the 50 + years I drive, new and used cars. VERY DISHONEST COMPANY. BEWARE!!! More
Other Employees Tagged: Jeremy was the salesman
November 03, 2023
Been waiting on a refund for a “service product” that I never wanted for 2 and a half months. This dealer will con you into buying a bunch of stuff that you don’t even know about. never wanted for 2 and a half months. This dealer will con you into buying a bunch of stuff that you don’t even know about. More
Other Employees Tagged: Jeff Monninger
October 15, 2023
NEVER AGAIN ! !! Thieves..Liars..Schemers..Scam artists..WORST DEALERSHIP experience from their Sales dept.thru finance right on down to the Service dept.The Servic !! Thieves..Liars..Schemers..Scam artists..WORST DEALERSHIP experience from their Sales dept.thru finance right on down to the Service dept.The Service Manager is a real piece of work as well More
Other Employees Tagged: Michael Smith, Service Dept.manager..Salesman Brandon
February 05, 2023
Finance Manager, Mike Starace is a con man. He added $604 for a Deposit Program that i cancelled 30 minutes after driving off the lot upon reviewvof my papers. This was on Janurary 7, 2023. The He added $604 for a Deposit Program that i cancelled 30 minutes after driving off the lot upon reviewvof my papers. This was on Janurary 7, 2023. The car was paid off within 72 hours after issuance and the NYS title is about to be released. Additionally, i have filed a complaint with NYS DMV. As of to date, i have been unable to receive an update on mt refund. The GM thinks that he is to important to return my call. The crook Mike Starace deserved to be in Orange Jump suit. He is not returning calls either. The Accounting office is always not available. This dealership should be closed down foe shady practice and spreading misinformation about penalty for paying off loan early More
Other Employees Tagged: Michael Smith