Mike Straley

Terrible customer service I called them about a leveling kit in my truck and got the runaround they told me they would get right back to me and never did ?I called the next day I called them about a leveling kit in my truck and got the runaround they told me they would get right back to me and never did ?I called the next day they told me they would get back to me and never did again?!! I called the third time just to see what they would say even though I was definitely not using them anyway and still never got an answer un believable,I had money in my pocket it’s not in their pocket I’ll guarantee you that!!! That’s enough for me plenty of other places to go to😁 More

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Excellent Job! The team did a great job with my truck. Ron was very accommodating at helping get my truck in for service and arranging transportation for me. The ser The team did a great job with my truck. Ron was very accommodating at helping get my truck in for service and arranging transportation for me. The service took longer than anticipated but they all kept me informed on the status and next steps. Great job! More

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The Best in Serving those with specical needs. We are a long-time customer of Merit Chevrolet. The service we receive for our wheelchair adapted vehicles is outstanding. We are so fortunate to have We are a long-time customer of Merit Chevrolet. The service we receive for our wheelchair adapted vehicles is outstanding. We are so fortunate to have Mike Straley as our dedicated Service Consultant and his team of technicians. Unanticipated needs handled quickly and we are given recommendations on the upcoming milestones of service so we can work it into our limited budgets in serving the disabled. Many thanks! More

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TOTAL RIP OFF! A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about. I had a clonk noise in the drive train and took it to Merit Chevrolet, they test drove it and said it was a bad transfer case but they needed to have their tech check it out to be sure. That would cost me $ 135.00. Thirty minutes go by and I ask the service writer to check on my truck he comes back and tells me it is almost done. Twenty more minutes go by and I ask him again to check, he comes back and tells me they are wrapping it up. Finally after the third time I ask him to check on it he tells me they are taking it off of the lift as we speak. So I wait outside of the garage and I see a guy go to the back of the parking lot and pull my truck out of the back parking lot. It obviously was never on the rack. He was lying the whole time! Ahh now the for the real rip off. While I was waiting the service writer wrote up the estimate : $1800.00 for the transfer case, $1100.00 for labor. I had already called Merit Parts to get an idea what a transfer case and/or a transmission would cost. I was quoted $1500.00 for the transfer case not $1800.00. By this time after waiting needlessly for an hour and getting a bogus estimate I just leave. I take it ti another garage and was quoted $1100.00 for parts with a much better warranty then Merit offered and labor was only $400.00 but he says it is NOT the transfer case, he says it is either the u-joints or more then likely it is the transmission. So being I paid Merit $135.00 for a professional diagnosis I took it back there to double check the problem. This time the service manager and 2 techs look at it while I am there and using a stethoscope assured me it is the transfer case. I went back to my mechanic and told him Merit was positive it was the transfer case. After replacing the u-joints (wishful thinking on my part) he said it had to be the transmission. Unfortunately I trusted Merit Chevrolet to know more then a small neighborhood mechanic, how wrong I was! Long story short I had the transfer case put in and it turned out it was the transmission and now I am out the $1500.00 for the transfer case I never needed. By the way, after complaining to the service manager he told me the service writer would be reprimanded for over charging, Yeah right! You know they do that to everyone and if you do not do your homework they RIP YOU OFF as well. My name is Tom Patraw my phone # 651 493 4343 call me if you need more info or if you want to save at least 30% . I will give you a the name of a HONEST garage. More

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We have purchased several vehicles from Ron Hogan. He works his tail off, for the buyer AND the dealer. Very knowledgeable, courteous, down right fun and it's quickly obvious he is establishing long wor works his tail off, for the buyer AND the dealer. Very knowledgeable, courteous, down right fun and it's quickly obvious he is establishing long working relationships...not selling vehicles. We have also worked with Mike Straley, in service for a few years now. Mike is another ture professional that sees the big picture. He isn't worried about the minor stuff...he is focused on making certain we are coming back time and time again. Building relationships, and he doesn't miss the details along the way. Extremely pleased with Merit, and highly recommend seeing either of these two gentlemen be it sales and/or service! Scott Ruzin SC Services - Home Rehab, LLC MN Lic# BC672975 EPA Cert #NAT-F117160-1 www.facebook.com/homerehabllc www.homerehabllc.com More

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Hello, I just bought my 1st brand new truck at Merit Chevrolet and I am so happy that I just wanted to share my experience. In my profession I have used Merit Chevrolet for the past 14 years for my com Chevrolet and I am so happy that I just wanted to share my experience. In my profession I have used Merit Chevrolet for the past 14 years for my companys service work. I work with Mike Straley in Service. I have built a very good relationship with Mike and I truely trust his judgement when it comes to the required work it takes to repair and maintain our equipment. Mike is good people/A #1. I have saved my money and talking with Mike I have shared my desire to purchase a new Chevy pick up truck. I must admit that I am turned off by sales people. Mike told me that he would recommend that I speak with Ron Hogan. He told me that he was the person to speak to and so that is how I met Ron. Ron called me and we briefly talked as I explained what I was looking for. I told him I would submit my requirements and then we would talk. I went to the dealership and met Ron and from then on everything that he told me was right on. He showed me 2 different trucks. He explained in detail and addressed every one of my concerns. He also pointed out 3 different things that he would recomend and I added all 3. I shook his hand and said lets do this. From then on he explained when my additional items would be installed and everything went just like he said. The truck was prepared and I inspected it. Perfect!!! It was clean/fueled up and ready to go. All of the paperwork was right on. I could not have asked for anything better. I cannot explain in words how I felt as I drove my truck off the lot. Ron did a excellent job and if I ever get a chance to purchase another vehicle Ron Hogan will be the person I go to see. Way To Go Merit. Thank You Ron/Mike and Merit Chevrolet Tom M More

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I have purchased five new vehicles from Merit Chevrolet which gives some credit to my experience. I have ten years of work background from Volkswagen and Buick in service on a dealership level working as which gives some credit to my experience. I have ten years of work background from Volkswagen and Buick in service on a dealership level working as a journeyman mechanic, managing new car prep, warranty manager, and service consultant, so I know a little about service departments and sales. My opinion of Merits sales floor is that this group of people has a customer positive approach to car sales. It is always a good thing when you see that the sales floor does not turn over - you have the same people working as business managers. In my situation I am getting to know some of these individuals and they are nice people who want to do their best to find what you want, work with you to meet your needs and budget, not push what they need to sell. Of course the goal is to sell cars and make money, but "you" are the pay check, so they would like to give you a positive experience and see you come back and tell your friends to stop in. It's your money and they want you to spend it at Merit and spend more than one time. This group is working hard to be better than everyone else. At this writing I won't go to another make of car or dealer. The customer should not settle for less. The service department has been more than excellent. This is my area of past experience. Every effort and accommodation has been made to give me the most courteous, expedient service, repair and informational assessment possible. The body shop is the same. The parts department in the few instances I needed their help, also the same. They get a strong A+. The dollars you can spend at the dealer or your neighborhood service station are important. I believe you get what you pay for. I want the dealer car model specifically trained expert who has divisional car maker support and parts. More

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This is the 2nd car we have bought from Ron in 2 years. He makes buying a new car very pleasant and is very knowledgeable and can answer any questions you could possibly have! Merit service can't be beat w He makes buying a new car very pleasant and is very knowledgeable and can answer any questions you could possibly have! Merit service can't be beat working with Mike! We will definately be back next time we have the need for a new car or even just to have one serviced! More

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I have been going to Merit Chevorlet for over 10 years now and have always had a good experience during my visits.Mike Straley has always treated me great and has always gone out of his way to make sure m now and have always had a good experience during my visits.Mike Straley has always treated me great and has always gone out of his way to make sure my needs are met.I will continue to make Merit Chevorlet my dealer to go to. More

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MIKE STRAELE & STAFF ALWAYS PROVIDE ME WITH GREAT CUSTOMER SERVICE--FROM SERVICE TO SHUTTLE DRIVERS. I WOULD GIVE THEM A '10' IF I COULD. I'VE BEEN DEALING WITH MERIT SINCE 1995 AND HAVE BEEN VERY CUSTOMER SERVICE--FROM SERVICE TO SHUTTLE DRIVERS. I WOULD GIVE THEM A '10' IF I COULD. I'VE BEEN DEALING WITH MERIT SINCE 1995 AND HAVE BEEN VERY SATISFIED. I WILL RECOMMEND MERIT TO MY FRIENDS. THANK YOU. More

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