I’ve been bringing my vehicle here for service because I
appreciate having a local Ford dealership I can rely on. However, I’ve run into recurring issues that make me nervous about the consistency of the wo
appreciate having a local Ford dealership I can rely on. However, I’ve run into recurring issues that make me nervous about the consistency of the work.
On my most recent visit for an oil change and tire rotation, washer fluid was forgotten and my glove box was broken. To their credit, they made things right once I went back and pointed it out—but I only discovered the glove box problem when I opened it myself after leaving. On a past visit, there wasn’t enough oil added (not even showing on the dipstick), which was explained as an uncalibrated oil gun. During tire rotations, I’ve also found hub caps left loose and not properly snapped on, which could have been dangerous.
I understand that newer employees are learning, but for customer confidence, there needs to be a stronger double-check process in place before a vehicle is handed back. A manager or senior tech giving a final walkthrough would go a long way in preventing these oversights.
I’d really like to keep bringing my vehicle here, but I need to feel confident that I won’t have to recheck everything myself after each visit.
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by Jonathan86
Verified Customer
Verified Customer
Service Price Transparency
Service waiting area is non existent.
Other dealers offer uber service and great working waiting areas.
Other dealers offer uber service and great working waiting areas.
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by ecubas83
Verified Customer
Verified Customer
Service Price Transparency
The price was fair interest rate was great salesman did a
great job very satisfied with dealer
great job very satisfied with dealer
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by dhurley3
Verified Customer
Verified Customer
Helpful and quick at service.
Was able to tell Josh what I needed and he found it quickly. Excellent and wonderful experience.
Was able to tell Josh what I needed and he found it quickly. Excellent and wonderful experience.
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by touton6
Verified Customer
Verified Customer
Other Employees Tagged:
Josh
Rafael and Luis were very super helpful and nice!
100% recommended!!! Will do bussiness again for sure!
100% recommended!!! Will do bussiness again for sure!
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by Fernando
Verified Customer
Verified Customer
Other Employees Tagged:
Rafael and Luis
The staff Willie were very helpful and did not pressure
us. It was a good experience!
us. It was a good experience!
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by sprplbg3
Verified Customer
Verified Customer
Other Employees Tagged:
Willie Willette
Just came in for an oil change and tire rotation.
Ended up being due for fuel filters and brakes.
Tech worked late to complete the full job in one afternoon.
Ended up being due for fuel filters and brakes.
Tech worked late to complete the full job in one afternoon.
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by hunterray620
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Willie Willette, Jalen & Alex
Super nice staff couldn’t have asked for a better
experience. Quick and seamless service
experience. Quick and seamless service
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by deftampa1222
Verified Customer
Verified Customer
Very Helpful!
Great Service! They were able to get me in and out very quickly!
Great Service! They were able to get me in and out very quickly!
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by raymond.garza2
Verified Customer
Verified Customer
Service Price Transparency
Professional, Patient and Knowledgeable about the entire
car buying process and made the experience a happy one.
car buying process and made the experience a happy one.
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by Jamesztax
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
SidneyPorto