Mike Sullivan | Page 11

I’ve been bringing my vehicle here for service because I appreciate having a local Ford dealership I can rely on. However, I’ve run into recurring issues that make me nervous about the consistency of the wo appreciate having a local Ford dealership I can rely on. However, I’ve run into recurring issues that make me nervous about the consistency of the work. On my most recent visit for an oil change and tire rotation, washer fluid was forgotten and my glove box was broken. To their credit, they made things right once I went back and pointed it out—but I only discovered the glove box problem when I opened it myself after leaving. On a past visit, there wasn’t enough oil added (not even showing on the dipstick), which was explained as an uncalibrated oil gun. During tire rotations, I’ve also found hub caps left loose and not properly snapped on, which could have been dangerous. I understand that newer employees are learning, but for customer confidence, there needs to be a stronger double-check process in place before a vehicle is handed back. A manager or senior tech giving a final walkthrough would go a long way in preventing these oversights. I’d really like to keep bringing my vehicle here, but I need to feel confident that I won’t have to recheck everything myself after each visit. More

by Jonathan86 Verified Customer Verified Customer

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Service waiting area is non existent. Other dealers offer uber service and great working waiting areas. Other dealers offer uber service and great working waiting areas. More

by ecubas83 Verified Customer Verified Customer

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The price was fair interest rate was great salesman did a great job very satisfied with dealer great job very satisfied with dealer More

by dhurley3 Verified Customer Verified Customer

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Helpful and quick at service. Was able to tell Josh what I needed and he found it quickly. Excellent and wonderful experience. Was able to tell Josh what I needed and he found it quickly. Excellent and wonderful experience. More

by touton6 Verified Customer Verified Customer

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Rafael and Luis were very super helpful and nice! 100% recommended!!! Will do bussiness again for sure! 100% recommended!!! Will do bussiness again for sure! More

by Fernando Verified Customer Verified Customer

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The staff Willie were very helpful and did not pressure us. It was a good experience! us. It was a good experience! More

by sprplbg3 Verified Customer Verified Customer

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Just came in for an oil change and tire rotation. Ended up being due for fuel filters and brakes. Tech worked late to complete the full job in one afternoon. Ended up being due for fuel filters and brakes. Tech worked late to complete the full job in one afternoon. More

by hunterray620 Verified Customer Verified Customer

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Super nice staff couldn’t have asked for a better experience. Quick and seamless service experience. Quick and seamless service More

by deftampa1222 Verified Customer Verified Customer

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Very Helpful! Great Service! They were able to get me in and out very quickly! Great Service! They were able to get me in and out very quickly! More

by raymond.garza2 Verified Customer Verified Customer

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Professional, Patient and Knowledgeable about the entire car buying process and made the experience a happy one. car buying process and made the experience a happy one. More

by Jamesztax Verified Customer Verified Customer

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