Mike Trump | Page 10

Awesome experience. Everyone is very nice. They were remodeling when I was there last little inconvenience not having drink and snack machines. Otherwise good Everyone is very nice. They were remodeling when I was there last little inconvenience not having drink and snack machines. Otherwise good More

by beckyled2226 Verified Customer Verified Customer

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Good job honest up front new what to expect on cost. Worked with me on parts costs Worked with me on parts costs More

by RWDAVIS15 Verified Customer Verified Customer

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It was a pleasurable experience. I felt like I was more than a number and Mike Trump was exceptional! Upon arrival I was greeted by Zoe Lockhart who transported me back to work and I felt like I was more than a number and Mike Trump was exceptional! Upon arrival I was greeted by Zoe Lockhart who transported me back to work and picked me up after my service was complete! I would certainly recommend the “family like” atmosphere to all my friends. More

by TEEGEEANDASSOCIATES Verified Customer Verified Customer

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Friendly, courteous staff. Wait time reasonable. Tech reconnect ed my Uconnect 4g. Placed paper mat on floor Wait time reasonable. Tech reconnect ed my Uconnect 4g. Placed paper mat on floor More

by MICHAELHOYT Verified Customer Verified Customer

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The service department people were very responsive to the needs I had for my vehicle. The service agreement I had purchased from the previous dealership was honored and they did a great job in a timely manne needs I had for my vehicle. The service agreement I had purchased from the previous dealership was honored and they did a great job in a timely manner. More

by MPMILWEE Verified Customer Verified Customer

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I would have given a five star rating but my attempts to have the Service Manager return a call to me for two days went without response. I finally had to call the sales line to talk to a person. I just nee have the Service Manager return a call to me for two days went without response. I finally had to call the sales line to talk to a person. I just needed to ask if i needed to make an appointment for an oil change! I was able to ask the young lady who answered the sales line and she told me i could just walk in. So i came right to the service dept and the whole experience became a positive one. Mr Trump greeted me as soon as i drove into the bay and was so helpful. I was made to feel like I was an important customer and that he wanted me to be one of the most important customers, A REPEAT CUSTOMER! My. Ram was serviced in reasonable time and as i left one of the Service Techs told me to have a nice day. The only complaint I have was not being contacted by the Service Manager at all. He was the weak link on that day…… More

by grpride Verified Customer Verified Customer

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These guys recently purchased a long time local dealership. They immediately made changes to how you schedule oil changes and started charging for using a credit card. These changes are their choic dealership. They immediately made changes to how you schedule oil changes and started charging for using a credit card. These changes are their choices, but it might be good to not be in too big of a hurry to rush changes… More

by B.RENEAU Verified Customer Verified Customer

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The service department staff is very friendly and professional. They kept me up to date with the service being done on my vehicle. professional. They kept me up to date with the service being done on my vehicle. More

by PAPPAJB Verified Customer Verified Customer

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The service department is a joke in nicest terms. My car was purchased from Stokes back in March before it was bought out. The sales department was WONDERFUL. The car's radio stopped working. I took My car was purchased from Stokes back in March before it was bought out. The sales department was WONDERFUL. The car's radio stopped working. I took the car in to see if it could be fixed and covered by warranty. The car was looked at. Told it would need a new radio, but it would be at least two weeks before the part would be in and to bring it back. Took the car back two weeks later, The wrong part was ordered. Told to bring it back in a week after the new part was ordered. Took the car in for the 3rd time. Part was installed. They offered to clean the car, oil change for free, and gas since it was my third time taking it up there. Car was cleaned and gas was given. Car not due for an oil change. Got the car home, radio still not fixed. Car is now picked up at my home making this the fourth time the car would be returning. A loaner was provided now since this was the fourth time. The car was returned to me after being fixed, but it has a nice aroma of cigs, The car was smoked in. There are ashed left in my door. If you're looking for a service department to do work on your vehicle in a timely manner, this is not the one for you. This is poor service to say the least. More

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They were friendly. Had to leave the car & pick it back up. No problems at all. Had to leave the car & pick it back up. No problems at all. More

by MAGGIEB583 Verified Customer Verified Customer

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