Mike Wagner

Bought a used car for our daughter. Found a great used car that she loved and it drove/rode great, and they made us a great deal within our budget. Bought as is. Two days after driving from their lot the engine light comes on. Needs a new catalytic converter a $1200.00 repair. No wonder they were eager to make us a great deal. They did the emissions testing on it before we bought it and it passed the emissions test. Believe with all my heart they did what they had to do to make it pass emissions, and knew it need this repair. Contacted them to see what they could do since we literally only had it two days (maybe a day and half) and got no help. Will never buy anything from them ever again, and will tell everyone I know not to buy either. That's not how you earn people's trust and loyalty!

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Don't waste your time. Staff is the worst - rude, dishonest, etc. I would give zero stars if I could. There are too many other dealerships so no need to waste your time with this one.

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Mike Wagner was very patient with my ex-wife and I wanting to see and test as many vehicles as we needed in order to find the one I ended up liking. Then I got to bang the gong, and it sounded awesome!

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I went in for a routine oil change today. The nice people in the service garage took care of me right away. The waiting room was very comfortable (free coffee! the liquid cream is a nice touch too!) and the overall wait time was much shorter than predicted. I highly recommend this location!

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I am very pleased with the whole purchase operation. I received numerous friendly smiles and hellos from all the staff that handled my sale. Like most people I wish I could have swung a better deal. The young lady ( I forget her name) who demonstrated all the ammenities in my new truck was just awesome. The finance manager was very pleasant to work with. Much nicer than other dealers I have ever dealt with. The service manager called me to let me know that the other options I had ordered had come in and helped me set up a time to have them installed. The parts came in much sooner than anticipated and that was great. I do however wish I could have gotten a better trade-in price for my old truck. Because I see all the ads on TV and papers for $4,000.00 - $6,000.00 on your old vehicle no matter what shape it's in. I was a bit disappointed also that I could not get a Veterans or Senior Citizens discount of any kind. But all in all I am quite pleased with the service I have received from Pappas Toyota.

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