Miles Miltenberger | Page 5

I was recently interested in purchasing a new Subaru Crosstrek at Glanzmann Subaru and unfortunately, my experience with Miles left me feeling frustrated and undervalued. Here's what happened: Lac Crosstrek at Glanzmann Subaru and unfortunately, my experience with Miles left me feeling frustrated and undervalued. Here's what happened: Lack of Attention: Several times while showing me the car, he was on his phone texting and did not provide me with his full attention. He seemed otherwise distracted. Pushy Sales Tactics: When Miles was not distracted on his phone, he led me to believe if I did not buy the Crosstrek that day, someone else was in line for the car (Glanzmann's website listed over 80 new Crosstreks for sale) Uninformed about Crosstrek Features: I seemed to know more about the Crosstrek and its options than Miles which is frustrating. Several times he told me the exact model we were looking at lacked certain features and told me I would need to upgrade to a higher trim (but then I found the features inside the very car I was looking at). Rather than admitting he was incorrect, he argued with me instead. That was the final straw for me. Overall, my interaction with Miles did not meet my expectations for a Subaru dealership. I was surprised because I have heard great things about Glanzmann. Because of this experience, I would hesitate to recommend Miles to others looking for a new Subaru. I may ask to speak to the Sales Manager next time or perhaps visit a different dealership. More

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