Had a very unpleasant experience once we got in the
dealership, our sales person Jose was very polite and was ready to help us, once we started discussing trade-in values Gary Reed became involved and
dealership, our sales person Jose was very polite and was ready to help us, once we started discussing trade-in values Gary Reed became involved and everything went south from there. Gary was very abrasive and rude, we got up and walked out. He was very pushy and when it came to our trade in (which we towed in with a damaged transmission from a recall defect) he basically didn't want the vehicle due to the unknown time to get replacement parts. He was more concerned about his depreciation loss due to the vehicle sitting in service for an unknown amount of time. It's sad GM is not taking care of their customers in a better way, especially with these expensive HD trucks, parts could be 3-6 month out...crazy!!! We ended up buying a new truck several days later with Milton Barnes. He was easy to work with, however now the new truck is going in for service as the roof is leaking water on the center console after 7 days of driving it off the lot. We will try to sell the truck with the replacement transmission when it is fixed and eat the costs of the truck not working like it was purchased for. Maybe time to look at a different brand.
So far everyone in the service department has been good and easy to work with, just issues with part availabilities. No one stocks parts anymore to keep you on the road, they don't want to carry inventories which costs them money.
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by BOB@ADVANTAGEWOODWORK.COM
Verified Customer
Verified Customer
May 26, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for sharing your experience with us. We appreciate your feedback regarding your visit to Robert Brogden's Garden City GMC. It’s unfortunate to hear about the discomfort you felt during your discussions about the trade-in and the challenges with part availability.
While we value all our customers and aim to provide a positive experience, we understand your frustrations with the situation. We are glad to hear that your interaction with our service department has been positive so far. Our team is committed to improving our processes and ensuring our customers are taken care of.
If you would like, please reach out to us directly to discuss this further. Your satisfaction is important to us and we would like the opportunity to address your concerns. Thank you again for your feedback.
Sincerely, the Team at Robert Brogden's Garden City GMC
Fantastic experience with Jose, Cole and Milt.
All three did a fantastic job. Keep up the great work guys!
All three did a fantastic job. Keep up the great work guys!
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by Robert McDowell
Verified Customer
Verified Customer
May 19, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for taking the time to leave such a wonderful review, Robert! We're thrilled to hear you had a fantastic experience with Jose, Cole, and Milt at Robert Brogden's Garden City GMC. Your kind words will definitely encourage our team to keep up the great work! We look forward to seeing you again soon!
Sincerely, the Team at Robert Brogden's Garden City GMC
Buzz and Connie are the best!
I can’t remember the gentleman who did the extra paperwork at the end but he was super helpful and considerate on the extra offers.
I can’t remember the gentleman who did the extra paperwork at the end but he was super helpful and considerate on the extra offers.
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by giddyupkr
Verified Customer
Verified Customer
May 10, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for your wonderful review! We’re thrilled to hear that Buzz and Connie made your experience at Robert Brogden's Garden City GMC so positive. We appreciate your kind words about our team member who assisted with the paperwork as well; we strive to provide helpful and considerate service. We hope to see you again soon!
Sincerely, the Team at Robert Brogden's Garden City GMC
The experience was smooth and the transition from car to
car was quick and easy
car was quick and easy
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by AMAC123789
Verified Customer
Verified Customer
May 06, 2025 -
Robert Brogden's Garden City GMC responded
Thank you so much for your kind words! We're really glad to hear that your experience at Robert Brogden's Garden City GMC was smooth and that the transition from car to car was quick and easy. We appreciate your support and look forward to serving you again in the future!
Sincerely, the Team at Robert Brogden's Garden City GMC
Friendly people good selection of vehicle's and if they
don't have what your looking for they can locate it for you.
don't have what your looking for they can locate it for you.
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by REXCANFLEX110963
Verified Customer
Verified Customer
Apr 22, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Robert Brogden's Garden City GMC. Our team takes pride in offering a great selection of vehicles and assisting customers in finding exactly what they need. We appreciate your support and look forward to serving you again in the future!
Sincerely, the Team at Robert Brogden's Garden City GMC
Jeff is a wonderful salesman.
Listens to your wants and knows you as a person. We met the owner and he does a good job as well.
Listens to your wants and knows you as a person. We met the owner and he does a good job as well.
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by STEVE@LAKINFEEDYARD.COM
Verified Customer
Verified Customer
Apr 03, 2025 -
Robert Brogden's Garden City GMC responded
Thank you, Steve, for your fantastic review! We greatly appreciate your kind words about Jeff. It's wonderful to hear that you felt listened to and valued during your experience at Robert Brogden's Garden City GMC. We're also glad you had the opportunity to meet the owner! We look forward to seeing you again soon.
Sincerely, the Team at Robert Brogden's Garden City GMC
Good communication.
No hassle. Ten out of ten. I would definitely buy from here again.
No hassle. Ten out of ten. I would definitely buy from here again.
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by trobzgck
Verified Customer
Verified Customer
Other Employees Tagged:
Stacey Barnes
Mar 24, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for your wonderful review! We're thrilled to hear that you had a hassle-free experience and appreciated our communication at Robert Brogden's Garden City GMC. We look forward to assisting you again on your next visit!
Sincerely, the Team at Robert Brogden's Garden City GMC
Honest salesman and good at what he does.
Inquire on the internet and he called me promptly with no hassle
Inquire on the internet and he called me promptly with no hassle
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by JTWERNER77
Verified Customer
Verified Customer
Mar 24, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for your kind words, JT! We truly appreciate your feedback and are glad to hear that you had a positive experience with our team at Robert Brogden's Garden City GMC. It's great to know that our salesman was able to assist you promptly and without hassle. We look forward to serving you again in the future!
Sincerely, the Team at Robert Brogden's Garden City GMC
Very happy with everyone involved!
Happy we could buy a car in town! They really took good care of us!
Happy we could buy a car in town! They really took good care of us!
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by jsterling5
Verified Customer
Verified Customer
Other Employees Tagged:
Buzz Garner
, Jeff Gomez, Connie Lohman
Mar 08, 2025 -
Robert Brogden's Garden City GMC responded
Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with everyone at Robert Brogden's Garden City GMC. It's fantastic that you were able to buy a car in town and that our team took good care of you. We look forward to seeing you again for your future car needs!
Sincerely, the Team at Robert Brogden's Garden City GMC
Very efficient, had everything ready for us, having to
drive 3 hours to dealership. Did a good job in going over the car with us.
drive 3 hours to dealership. Did a good job in going over the car with us.
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by Randy Deason
Verified Customer
Verified Customer
Other Employees Tagged:
Stacey Barnes
Mar 03, 2025 -
Robert Brogden's Garden City GMC responded
Thank you for your wonderful review, Randy! We’re thrilled to hear that your visit to Robert Brogden's Garden City GMC was efficient and that our team had everything prepared for you. It’s great to know you appreciated the thorough overview of the car. We look forward to seeing you again on your next visit!
Sincerely, the Team at Robert Brogden's Garden City GMC