"Professional and courteous"
Sanjay Fitzgerald, my sales consultant, was professional, considerate and respectful of my time and my decision making as a customer. He responded in a timely and intelligent manner to my requests. He was flexible and enterprising when the situation called for thinking on his feet and problem solving. His integrity was apparent and the rapport he built was genuine.
"What an awesome dealership"
- Susan W.
I don't traditionally write these, but truly these people are professional and not typical car salesman. I will return to buy any other vehicle needs I might have in the future and I would definitely tell all my friends about them.
"I would like to praise them, well done now. "
Everyone were very welcoming, they worked hard for me, and very professional ,they were very friendly and I liked the Happy atmosphere, each time someone walked pass me they asked if they get anything for me, like drink, and talked with me about the vehicle I chosed.
"Simply the best car buying experience I've ever had"
- Tom G
I have purchased around 15 cars in my lifetime, and Jon is without question the most knowledgeable and professional salesperson I have ever worked with, not even close. He is fully versed in his product: he knows every feature inside and out and he is fluent in his grasp of every trim and option. He also has a breadth of familiarity with competing products, which I have found rare among car salespersons.
His professionalism goes far beyond mere product knowledge however. He was always sincere and honest. He honored our scheduled appointments and gave me as much time as I needed. Most of all, he was pleasant and patient. I went for FIVE test drives, and if that number was unusual (and I’m certain it is), you never would have known it by how Jon comported himself. Nothing was ever a bother or a problem to him. I actually changed my mind at the very last minute on which model I wanted – after the dealership had made arrangements to ship it in from another location – and I was made to feel that the only thing of importance was that I ended up in the right vehicle. In short, I wasn’t an easy customer, but Jon treated me with respect and kindness throughout.
If you end up with Jon as your salesperson, you have hit the lottery.
"Top Notch Experience"
I strongly recommend going to Mei Kei Hong and Milton Taylor for your VW purchase. They provided outstanding and pleasant support throughout the buying process.
"2nd purchase from Heritage VW"
This is our 2nd VW from Heritage, this one after turning in our TDI. Exceptional service both times, and both times had the used/certified car to fit me. Aleksey was friendly & professional and had a couple of cars we wanted to see ready to go quickly. Then he opened up one we hadn’t planned on. Plenty of legwork on his part, and he explained everything clearly during the paperwork phase.
Milton in financing is terrific too, helped work out a suitable service package and put everything together quickly. Stephen Brown on the internet side got us all together, and Mitch Giller coordinated our TDI turn-in very nicely. Can’t say enough about the team at Heritage.
"Amazing first car experience!"
I came in to look around for a car to buy in the near future but wasn’t sure I would walk out with one!! Jon Waugh made my experience so personal, friendly, swift, and professional none the less!!! I was greeted as soon as I walked in by Mitch then directed to Jon! After Jon satisfied everything Milton took care of my finance portion and finalized everything. Quickly and with light conversation Milton made me feel like I knew him for YEARS! With this dealership, everyone is all in, professional, and has a passion for what they do! I am so thankful I can say this was my first car buying experience walking away with a brand new car!!!
Other Employees Tagged:
"The Jon Waugh experience"
Jon was great. He was very knowledgeable about all the cars we were interested in and made great suggestion s which we end up getting. He set the bar very high considering he was the first person we saw. He took care of us and kept things straight forward and to the point.
Other Employees Tagged:
"Thanks Emily Awesome job"
My salesperson was Emily.She was Awesome!!!!.Very friendly personable and well educated on the Volkswagon.I enjoyed the time I spent with her.Most of the time in a car dealer it’s a pressure feeling like is my credit good enough or is the price going to be right for me but Emily made the whole process very complicated comfortable.Thank you Emily for the experience.I recommend her for your next VW purchase.Thank you Jeff Bedford 👍🏾.
"Best experience "
On February the 22,2018 I bought a 2018 Volkswagen Jetta my experience was excellent the sales consultant Matt streete was a big help and nice and he really did his job making making sure that I lefted Satisfied with my car even the rest of the staff did a good job thanks guys !!!!