We were very impressed.
They came outdoors and greeted us and were very polite as we drove up . We only waited less than an hour .
They came outdoors and greeted us and were very polite as we drove up . We only waited less than an hour .
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by susanwaldon1492
Verified Customer
Verified Customer
Service Price Transparency
Mar 05, 2024 -
Regal Kia Lakeland responded
I'm delighted to hear that you had a positive experience with our dealership! Providing prompt and polite service is important to us, and I'm glad to hear that our team greeted you warmly and that your wait time was minimal.
Misty took care of absolutely everything.
She was kind an courteous from the moment we met her. She followed up when she said she would, and was so helpful with her advice for next steps. Mis
She was kind an courteous from the moment we met her. She followed up when she said she would, and was so helpful with her advice for next steps. Misty is an asset to Regal Kia, and Regal Kia should be glad to have her as a team member.
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by Eebcgray
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 19, 2024 -
Regal Kia Lakeland responded
Thank you. It has been our absolute pleasure to serve you, and we hope that you return soon.
It was a great experience I got in and out They always
give me excellent service
give me excellent service
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by zachad54
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 19, 2024 -
Regal Kia Lakeland responded
Thank you so much for taking the time to leave us feedback.
Very satisfied with overall treatment and car for my car.
Looking forward to bringing back when needed.
Looking forward to bringing back when needed.
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by exion4ever
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 05, 2024 -
Regal Kia Lakeland responded
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure.
Misty and your team are awesome.
You all made me feel welcome and important. Thank you
You all made me feel welcome and important. Thank you
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by kdw66728
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 05, 2024 -
Regal Kia Lakeland responded
We sincerely appreciate you taking the time to share with us your experience at Regal Kia.
Kia dealership is very thorough It also have great
services taking care of my vehicle
services taking care of my vehicle
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by tardiumillie
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 01, 2024 -
Regal Kia Lakeland responded
We really appreciate your business. Please let us know what we can do for you in the future.
It was an in and out quick and easy process.
Love the customer service No
Love the customer service No
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by cat_roseann
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 01, 2024 -
Regal Kia Lakeland responded
Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
My wife and I recently worked with Fadhil Zein while
trading in our 2021 Kia Sorrento for a new 2024 model. The experience was exceptional thanks to Fadhil's outstanding service.
Fadhil demonstrated
trading in our 2021 Kia Sorrento for a new 2024 model. The experience was exceptional thanks to Fadhil's outstanding service.
Fadhil demonstrated impressive knowledge about vehicles. His insights on technical details, features, and comparative strengths of different models were invaluable in helping me make an informed decision. He ensured the 2024 Kia Sorrento met and exceeded our family’s needs.
Fadhil was highly attentive to our preferences, making the process very smooth through effective communication and listening. His personal touch exceeded my expectations.
We greatly appreciated Fadhil's transparency around pricing, clearly explaining costs, fees, and potential discounts. There were no hidden charges, just honesty and trust.
Fadhil had a respectful and pressure-free approach. He took time to build rapport, patiently answering all our questions and making the experience comfortable and enjoyable.
It was evident Fadhil prioritized helping us find the right vehicle for our needs over just making a sale. His customer focus enhanced the dealership's reputation and will surely encourage repeat business.
Overall, Fadhil provided exceptional service, making the trade-in process effortless. His technical expertise, communication skills, transparency, and customer-centric attitude delivered an outstanding experience.
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by Mike and Christina
Other Employees Tagged:
Manny Gelpi
, Gibran Rivera, Fadhil Zein, Amy
Feb 01, 2024 -
Regal Kia Lakeland responded
Thank you for the kind words. It means so much to us when our customers appreciate the hard work that goes into making each day at Regal memorable.
Hi My experience was great and seamless, from dropping
off vehicle to getting a lift to and from home thru your service.
off vehicle to getting a lift to and from home thru your service.
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by t471h
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 05, 2024 -
Regal Kia Lakeland responded
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.
Misty is knowledgeable caring and thoughtful she makes
customer service excellent Misty is the best
customer service excellent Misty is the best
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by jtromblee
Verified Customer
Verified Customer
Other Employees Tagged:
Misty Osborne
Feb 01, 2024 -
Regal Kia Lakeland responded
Thanks for the 5-star review. The team at Regal is thrilled you’re happy with your recent store visit.