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Misty Osborne

Overview Reviews (935)

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8

935 Reviews

Overview Reviews (935)

4.8

935 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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935 Reviews of Misty Osborne

August 16, 2026

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So good at what they do. They allowed me to test drive the car and take it to my home to have my husband to have time to decide. Cole Pierce and Sam were awesome answering They allowed me to test drive the car and take it to my home to have my husband to have time to decide. Cole Pierce and Sam were awesome answering questions and setting up my new Kua Sportage. More

by franmarieval89

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Cole Pierce , Sammy

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Aug 16, 2026 -

Regal Kia Lakeland responded

Knowing that taking your new Kia Sportage home for a test drive gave you the time you needed is rewarding for us. Cole and our team enjoyed answering your questions and helping you get settled into your new Sportage. Your kind words and five-star rating mean a lot to us.

Aug 16, 2026 -

franmarieval89 responded

I definitely recommend your whole team. So thoughtful and well educated on details of this whole process.

August 15, 2026

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Tried to charge me for a missing piece that was supposed to come when I bought my car brand new. to come when I bought my car brand new. More

by verdellg389

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr, Gregg Baldwin, Justin Callahan

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August 14, 2026

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I went to kia for my Ac repair I was helped by misty who was very courtesy and very detailed with my questions.she is a great aspiration to your institution was very courtesy and very detailed with my questions.she is a great aspiration to your institution More

by angelica.gimenez0329

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 14, 2026 -

Regal Kia Lakeland responded

Our service team appreciated the opportunity to work on your Kia Forte’s AC system. Hearing you found Misty’s assistance both courteous and detailed means a great deal to us.

August 13, 2026

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Always fast and friendly. Communication is of high standards Smiling faces very funny when im at the desk ?? Communication is of high standards Smiling faces very funny when im at the desk ?? More

by sschateise

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Aug 14, 2026 -

Regal Kia Lakeland responded

We're thrilled to hear our team is always fast, friendly, and communicative, with plenty of smiles and a little fun along the way. We truly appreciate your continued support at Regal Kia!

August 13, 2026

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Quick and courteous I never got my free fill up when I did my last survey did my last survey More

by nicolelsolis888

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

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Aug 14, 2026 -

Regal Kia Lakeland responded

This is fantastic to hear! Thank you for the stars! - Regal Kia

August 05, 2026

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Great customer service. Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my Kept me up to date on everything from time the vehicle was being serviced via text and in person at customer lounge.I’m very pleased with how quick my vehicle was completed with service and delivered. More

by Anrod1953

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 06, 2026 -

Regal Kia Lakeland responded

We're happy to hear you felt well-informed and comfortable during the service process. Thank you for choosing Regal Kia!

August 04, 2026

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It took a long time to get it done and I had to chase to get any updates. get any updates. More

by MRPARISH321

Verified Customer

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Aug 05, 2026 -

Regal Kia Lakeland responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret if that wasn't the case this time. Please reach out at your earliest convenience to address this and find a resolution. Thank you, Felix Mendez - Service Lane Manager - 863-333-4656

July 31, 2026

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Misty and the regal kia service department was great. Everyone is is friendly and professional. Everyone is is friendly and professional. More

by markydoo

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj

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Jul 31, 2026 -

Regal Kia Lakeland responded

We’re thrilled Misty and our Kia service team made such a positive impression. It’s great to hear our staff’s friendly and professional approach stood out to you. Thank you for the five-star review and for trusting us with your Kia.

July 30, 2026

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very professional, courteous, attentive, knowledgeable, kept me informed of what was going on and when my vehicle was ready kept me informed of what was going on and when my vehicle was ready More

by fjapple

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 30, 2026 -

Regal Kia Lakeland responded

It’s wonderful to hear you found our team professional, courteous, and knowledgeable during your Kia EV6 service. We’re glad we could keep you informed on progress and timing. Misty appreciates your feedback and looks forward to helping with your next visit.

July 27, 2026

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I just want to say I bring my car continuously to regal Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else Kia because of the professionalism that is given to me at the dealership and I will not go anywhere else More

by usmcrrvnv2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Soloj, Jonathan Benitez, Jeremy Mahr, Justin Callahan

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Jul 27, 2026 -

Regal Kia Lakeland responded

We’re grateful for your continued trust in our team’s service for your Kia Seltos. It’s rewarding to know our professionalism keeps you coming back, and we look forward to supporting you for many more visits.

Jul 27, 2026 -

Regal Kia Lakeland responded

Your feedback means the world to us! Thank you for choosing Regal Kia and for sharing your experience. Safe travels ahead!