Mo Alkabouni

I wanted a certain combination for a new car and I saw on the website that Lexus of Pembroke Pines had it. I called and was immediately greeted with a very warm phone call. I never felt pressured to buy the the website that Lexus of Pembroke Pines had it. I called and was immediately greeted with a very warm phone call. I never felt pressured to buy the car. They were nice enough to send me numbers over email. I told them I would be in the next day to look at the car and again was not pressured. I then decided this was my dream car and proceeded, and I couldn’t believe how helpful the entire team was. I was lucky enough to work with Mo for my sales. More

by samcainey Verified Customer Verified Customer

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Mo is an excellent car salesperson I wish you had more of them. His knowledge of my vehicle is outstanding. them. His knowledge of my vehicle is outstanding. More

by 13CYB Verified Customer Verified Customer

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T they treated me very well and communicated with me the different aspects of the cost. They also were very good to show me everything and even the financial manager and the salesman I was dealing with me v different aspects of the cost. They also were very good to show me everything and even the financial manager and the salesman I was dealing with me very very good to me so I recommend that dealership More

by sselvendran Verified Customer Verified Customer

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Excellent customer service, fast and friendly. The entire process was as easy and fast as possible. The entire process was as easy and fast as possible. More

by CDHEBRON Verified Customer Verified Customer

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Overall it was a pleasant experience working with this dealership. They certainly exceeded another dealership (west palm0 with their customer service! dealership. They certainly exceeded another dealership (west palm0 with their customer service! More

by TravGirl Verified Customer Verified Customer

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Othany was very patient and personable. He tried to get it all done at the first appointment. He tried to get it all done at the first appointment. More

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Mo initially presented himself as easygoing and attentive. However, once we entered the negotiation phase, the experience shifted significantly. He returned with an updated offer while still hol attentive. However, once we entered the negotiation phase, the experience shifted significantly. He returned with an updated offer while still holding the original quote. I asked to see both offers side by side so I could compare the numbers clearly. He refused to place the documents on the desk and would not allow me to review them together. Instead, he repeatedly stated that he could not let me leave with the paperwork, even though I never asked to take anything with me. I requested a few minutes of privacy to call my significant other to discuss the terms, he remained present and would not leave the quote. He took the updated quote back with him, saying he would return shortly. After waiting alone in his cubicle for approximately 7-10 minutes without any communication, I chose to leave. As I was exiting, he asked if I was looking for him. I was not. Refusing to allow a customer to compare two written offers side by side is not transparent or professional. Based on the resistance to a straightforward comparison, I believe the pricing or discount structure was altered in a way that would not have benefitted me, but would have benefitted them. That lack of transparency ultimately ended the transaction for me. Buyers should be able to review and compare written offers openly before making a financial commitment. Unfortunately, that standard was not met in this experience. More

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Mo was very sweet and took his time to explain to me what he believed was in my best interest. I did not feel pressure at all, and I truly love my car. He went the extra mile to make sure I comfortable with he believed was in my best interest. I did not feel pressure at all, and I truly love my car. He went the extra mile to make sure I comfortable with my payment arrangements and the car I selected. More

by ROBERTAEUGENE Verified Customer Verified Customer

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Lexus of Pembroke Pines was the perfect place to get my NX 350h. My husband and I worked with Mo, who guided us through the entire process, explained the Lexus features clearly, and made everything easy. T NX 350h. My husband and I worked with Mo, who guided us through the entire process, explained the Lexus features clearly, and made everything easy. Thanks to his help, I drove away in the exact SUV I wanted. A beautiful car and a great experience. Highly recommend. More

by DIANACRISTINAVEL Verified Customer Verified Customer

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Mo took care of me because Marvens was busy at the time of my appointment. He was patient and efficient. Darryl in financing was great looking for the best bank to meet my needs. My overall experience a of my appointment. He was patient and efficient. Darryl in financing was great looking for the best bank to meet my needs. My overall experience at Lexus of Pembroke Pines was stress free. I did get a chance to meet Marvens at the end of the night. He was kind as well capturing my picture with my new car. More

by MJ Verified Customer Verified Customer

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