"When you find yourself in the position to help someone, be happy and feel blessed because God is answering that person’s prayer through you. Remember: Our purpose on earth is not to get lost in the dark but to be a light to others,
Read moreDealership Experience
10 yrs, 1 mo
Industry Experience
26 yrs, 3 mos
Specialties & Trainings
Customer service and guest relations
Volkswagen, Audi, Porsche parts and service specialist
325 Reviews
Write a Review325 Reviews of Mo Qaddura
June 05, 2023
Mo has been my go-to service manager on my pre-owned Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation Tiguan. I feel like he puts his customer's best interests first. He's highly knowledgeable, and I've appreciated his honest and thorough explanation for all maintenance and service recommendations. More
Other Employees Tagged: Richard McQuatters
March 01, 2023
I had an urgent situation with my daughters Jetta, and I got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car got in touch with Richard and also spoke with Mo, I live in East Texas and my daughter lives in Dallas. It was a sticky situation. They got her car in and They got everything completed as it should be and they were able to explain the situation completely and they were extremely transparent! They were very kind and very upfront about everything going on, when it came time to get her car ( it got ready faster than we anticipated, ) I can’t express, my gratitude to Richard and Mo for their kindness in the situation when you're a mom and you live far away from your kid it’s very difficult and scary sometimes, also as women we can tend to be taken advantage of when it comes to vehicles, they made me really feel at ease of her car would be handled and they were very detailed on what to expect…I DO suggest Hiley Volkswagen of Arlington service department, Richard and Mo are top notch guys!! More
Other Employees Tagged: Richard McQuatters
September 06, 2022
I have always been assisted almost immediately and technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs. technicians have always been friendly!!!!! I would definitely encourage anyone to go there for repairs. More
Other Employees Tagged: Richard McQuatters
August 17, 2022
This dealership went above and beyond to help me at the service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after t service department! I drove into Arlington on a Saturday afternoon from from out of town with car problems that would not let my car start after turned off. I was traveling with three children and my pet. I explained that I was planning on being in town for one day, but I could stay until Monday if repairs and parts took that long. They understood my predicament and worked hard to alleviate my problems as soon as possible even though they were very busy and it was late in the day on a weekend. I waited only TWO hours before receiving a call notifying me that my car was fixed and ready for pickup. I was astonished considering the situation and how busy the dealership was upon arrival. They went above and beyond and seemed to actually care about and understand my situation. Everyone was extremely friendly, considerate, and sympathetic. From my initial experience with Kelly to the finalization of service handled by Mo Qaddura, I was elated by the customer service and genuine concern pertaining to my situation. This dealership saved my weekend and made the seemingly impossible possible. I can say the Customer Service and the Service Department (Mark) are kind, compassionate people who do their jobs well and strive to make the customer happy and valued. 100% Recommend this dealership's Service Department. More
July 29, 2022
I can’t say enough good things about this team. Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us b Kelly, Mo, and Frank, went WAY beyond the call of duty to take the best care of us. They worked ‘round the clock to get our car repaired and get us back on the road while juggling an impossibly busy schedule. And they NEVER complained! They were professional, courteous, and knowledgeable and their work was exemplary. Thank you, gentlemen! More
Other Employees Tagged: Supervisor Kelly (last name unknown) Technician Frank (last name unknow)