"Alanna was awesome! Such a sweet and bubbly disposition..."
Alanna was awesome! Such a sweet and bubbly disposition which is so helpful when making such a big purchase that can be stressful. Thanks Hiley Volkswagen!
Employees Worked With
"I wanted to talk to service manager, called him three..."
I wanted to talk to service manager, called him three times never returned my call i went to dealership stayed there for one hour he didn't talk to me, they couldn't fix my 2014 Passat after two weeks and they charged me $150.00 too, I had to take my car to another VW dealer, very bad customer service Richard service advisor was very rude, please don't even get close to them.
"Horrendous experience stay far far away"
Wish I could leave zero stars. So I found a car that I wanted...went through the whole process of applying for financing, got approved, bought insurance and added to car to my insurance so I could go to the dealership to pick the car up the following day. I went there and then supposedly the car was damaged while it was being detailed and they didn't have another one. A couple of days later i got a call saying they had traded with a dealership in New Mexico and the car I wanted would be there the following day. After receiving a picture of the car via text, I waited for 3+ hours waiting to hear if they approved the same deal. Called when I heard nothing and left a message. Then got a text eod saying somebody else had sold the car. I just can't believe how shady this dealership is and how much they've messed around with me and wasted my time. Please save your time and energy and go somewhere else. Horrendous dealership.