Moe Rashid | Page 2

I travelled all the way from Indy to this showroom based on the word that a salesperson said to me to purchase the infiniti QX 60 LUXE AWD as they are providing incentives/Loyalty program to buy the vehicle on the word that a salesperson said to me to purchase the infiniti QX 60 LUXE AWD as they are providing incentives/Loyalty program to buy the vehicle. I ensured with the salesperson whether i should quality for the promotion as i don't won any of the Nissan vehicle. And they confirmed and ensured that there are no more surprises, and everything is disclosed. Well based on that i travelled and after reaching there to my surprise there was a surprise on the promotion incentives that they have confirmed that they will provide/offer to me and now they are not as i don't own any Nissan vehicle so far. Instead, they offered to buy a Zguard/Lojack protection program at a higher price inorder to qualify for the loyalty incentives and also in order to compensate the total price of the vehicle. Also, another surprise on the APR, as i already have a preapproval for the vehicle dollar amount at an APR of certain % and when i mentioned the same thing they said they will match it or beat it. Exact same words... and i am ok as long as my APR stays same. Here comes another surprise and the APR they offered is way beyond my preapproved APR. They neither match it nor beat it. Again, they made a false statement or promises. But i finally got the car even though after all the surprises as i don't want to go back with an empty handed after 6hrs of travelling (back and forth). If they should have acted fair in communicating all the facts in first place itself, i shouldn't have travelled this long to get a car with higher APR when i actually own the vehicle at a minimum APR at my nearest dealer. More

by akp Verified Customer Verified Customer

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Natalia was top notch and my experience was excellent from start to finish! She was very helpful and straightforward, which made the entire car buying process easier, even enjoyable. I would highly recom from start to finish! She was very helpful and straightforward, which made the entire car buying process easier, even enjoyable. I would highly recommend her for your new or used car needs. More

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Didi was great. When I came in with a check at the agreed upon time to pick up the car on a Wednesday it took 2 hours to process the transaction - it should have ta When I came in with a check at the agreed upon time to pick up the car on a Wednesday it took 2 hours to process the transaction - it should have taken like 5 minutes! More

by kevin Verified Customer Verified Customer

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Very knowledgeable and cares about the customer needs, time management is always a main focus with them!! time management is always a main focus with them!! More

by chiquitaclark Verified Customer Verified Customer

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I had a great experience with Natalia my salesperson she has an amazing personality and was so determined to get me into a car. She allowed me to test drive any car I wanted. I recommend her for your sales has an amazing personality and was so determined to get me into a car. She allowed me to test drive any car I wanted. I recommend her for your sales person. Great Experience Thanks Again ❤️ More

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Excellent customer service ! !!! Great staff !!!!! I would definitely recommend this dealership to anyone, I know looking to purchase a vehicle. !!! Great staff !!!!! I would definitely recommend this dealership to anyone, I know looking to purchase a vehicle. More

by randall_batch Verified Customer Verified Customer

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Covers all questions & concerns regarding vehicle being purchased. Easy to do business with and conveniently located. purchased. Easy to do business with and conveniently located. More

by luplyn Verified Customer Verified Customer

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JP is very attentive and provides excellent customer service. He made sure I understood everything pertaining to the vehicle of purchase. He took my needs and wants into consideration and made sure I wa service. He made sure I understood everything pertaining to the vehicle of purchase. He took my needs and wants into consideration and made sure I was comfortable with my selection for an suv. When I had a change of heart about which vehicle I wanted, he made sure he was at the dealership to switch me out and have everything prepared when I got there. Overall he made my car shopping experience comfortable and easy. More

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My problem was not resolved. The service department shaved the rusted rotors on my instead of replacing them. I still hear a scrubbing sound and a rattling noise under the hood. The service department shaved the rusted rotors on my instead of replacing them. I still hear a scrubbing sound and a rattling noise under the hood. I made an appointment for these specific issues and my day, time and gas was wasted just for me to have to come back on my day off to handle what should have been taken care of for this first appointment. I had the car a week and I pay a car note with extended warranty service to have freedom of knowing that if anything go wrong with my vehicle, it will be covered. More

by korinne04 Verified Customer Verified Customer

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This is the best dealership around! The staff is amazing! The service is always great! The staff is amazing! The service is always great! More

by MAUREENKARUNTZOS Verified Customer Verified Customer

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