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Mohammad Abdelrazeq

Overview Reviews (37) Inventory (186)

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Mohammad Abdelrazeq

Mohammad Abdelrazeq | Page 4

product Specialist

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

4.5

37 Reviews

4.5

37 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (37) Inventory (186)

37 Reviews of Mohammad Abdelrazeq

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February 03, 2023

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Employee Rating

I had an enjoyable experience. Mohammad was very attentive and answered all my questions. I'm happy with everyone I dealt with at Lexus at Arlington. Mohammad was very attentive and answered all my questions. I'm happy with everyone I dealt with at Lexus at Arlington. More

by DANCURRY

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Peter Demos, Vladamir Tanev , Yegor Azarov

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Feb 03, 2023 -

Lexus of Arlington responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus of Arlington are glad to have you as a customer.

January 27, 2023

Dealership Rating

Employee Rating

Good infrastructure. Could improve on the purchasing process. I believe there is space to enhance the market strategy by placing the customer necessities first, without r Could improve on the purchasing process. I believe there is space to enhance the market strategy by placing the customer necessities first, without resigning to revenue or profit. More

by JC

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kamil Wojcik , Bianca Alverio, Markus. (I don't remember his last name). Excellent service by making an appointment and helping me

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Jan 29, 2023 -

Lexus of Arlington responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 16, 2023

Dealership Rating

Employee Rating

Mostly good experience purchasing a new ES Hybrid. Was able to negotiate off the $2500 protection package. Mohammad was friendly and seemed genuinely interested in making sure we were happy. The finan Was able to negotiate off the $2500 protection package. Mohammad was friendly and seemed genuinely interested in making sure we were happy. The finance manager was a bit too pushy with extended warranties and protection agreements - we probably had to say no at least eight times. The experience was OK but this level of presssure and upsell in the finance office is not what I expect at a Lexus dealer. More

by adogan75

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Bianca Alverio, Yegor Azarov

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Jan 16, 2023 -

Lexus of Arlington responded

Thanks for sharing your experience with Lexus of Arlington. Mohammad and our team appreciate your business and hope to see you again soon!

January 12, 2023

Dealership Rating

Employee Rating

They not good at all sales rep mohamamd will give you wrong information plz no wrong information plz no More

by atlas.kh

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

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Jan 15, 2023 -

Lexus of Arlington responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 07, 2022

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Employee Rating

They were very accommodating providing me with what was available to me if I was will to lease again available to me if I was will to lease again More

by MAKRWK18

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Victor Aguilar

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Dec 07, 2022 -

Lexus of Arlington responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Arlington!

November 08, 2022

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Employee Rating

If you’re going to Lexus of Arlington you better bring a CPA because they hoodwink you it’s ridiculous how they treat a customer and then you call a complete didn’t call you back CPA because they hoodwink you it’s ridiculous how they treat a customer and then you call a complete didn’t call you back More

by LEN.CASEY

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Kamil Wojcik, Victor Aguilar

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Nov 11, 2022 -

Lexus of Arlington responded

We're sorry to hear about your experience, Len, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd be willing to discuss this issue in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Nov 18, 2022 -

LEN.CASEY responded

I feel like a fool; when comes to LEXIS F ARLINGTON 1510 W DUNDEE RD. THEY USE THEIR IN-HOUSE ALGORITHMS TAHT ADDS A LOT TO THE BOTTOM LINE. my case came out too $800 dollars. 299 key fob who orders / or needs 3 sets of keys. Over charge 400 dollars on the IL SALE TAX. THE CAR IS GREAT, FINANCE DEPT NOT!!!!!!!!!!! Ask for face-to-face sit-down, NO RESPONSE

October 13, 2022

Dealership Rating

Employee Rating

It was great experience here with muhammad abdul razaq. He is very helpful person there. He is very helpful person there. More

by ASAD4787

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Victor Aguilar

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Oct 14, 2022 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

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