Mojy Aghighi

FAILED PDI SAFETY ISSUE Prior military taught me to treat everyone fairly and with respect which this place has none. I had an appointment from the sales manager AJ at 0900 when they opened. I drove treat everyone fairly and with respect which this place has none. I had an appointment from the sales manager AJ at 0900 when they opened. I drove 2.5 hours to their dealership because of the conversation and sale sheet AJ showed me. I get there and the salesman Danny comes out to greet me and tell me bad news. They sold the car the night before which I was communicating with AJ and Danny the night before up until close of business. So shady already. I should have left but I did not. They had another RS 3 that they showed me. It had swirls in the headlight and on the hood. I have all pictures pre-purchase of it. Mathew the GM had to come and negotiate with me because of all of this. Told me, "He had a pain in his xxx." I leave the dealership in my new car and less than an hour into it I hit a big concrete bridge where my tires started bouncing off the road at 70 mph. I call them back and they have no clue what it could be. I had to drive to Audi Pensacola to have it checked as it was 1.5 hours away. Should have bought my car there because they found the Pre Delivery Inspection was not done and the car still had bump stops in it. I also have the audi inspection video of them finding them. Danny is the only thing good at this dealership that I had to work with. More

Print

Waiting for ordered car was no issue. We drove to pick it up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look . Upon contacting salesman, the standard "you must of done it" came out. Once he was reminded we went straight home no way possible and that he had not done a walk around with my wife, as its her car and she is a car person. He then started the oh yes I did. NO HE DIDN'T. Bottom line I ate $515. for proper repair. Then as we paid our taxes there but got our plate and transfer in Fl we took care of that when notified and were told they over charged us $24. Several days later we start getting text from same salesman telling us to go take care of tag work immediately twice. We had done all. He seemed impossible to convince and that the only remaining issue was them refunding us the money sent back from Fl. Ridiculous customer treatment. More

Print

I brought my son’s car in for him for the airbag recall and since the windshield wipers needed to be replaced, I paid for new wipers but didn’t pay for installation because it was expensive. I also asked and since the windshield wipers needed to be replaced, I paid for new wipers but didn’t pay for installation because it was expensive. I also asked if they could run a code to see why the tire light was in and they said it would be over a hundred dollars so I said never mind. I was happy about the wait time which was about as long as they told me it would take. The car now seems worse off than before I brought it in. I did call to tell the service department that a few things “coincidentally” don’t work like they did before and they said that there is nothing they did to make those other things go wrong. I really think that the trunk was left open and I drove it home in the rain not realizing this. I will say that the ladies at the checkout were very nice and couldn’t believe that they charged so much to install windshield wipers. As a matter of fact, they must’ve said something to a gentleman who came out as I was leaving and told me that he would put the wipers on for free. My son’s car check engine light is now on, the sunroof works intermittently. The check tire light mysteriously went out. Cannot tell your how frustrating it is. More

Print

I went into the store with their stated specials on their wedsite. They kept me there for hours. They kept saying they dident have any cars there which qualifying for their sale. They kept me there and I wa wedsite. They kept me there for hours. They kept saying they dident have any cars there which qualifying for their sale. They kept me there and I was getting tired and confused. I ended up getting a lessor car at 140 % of tte monthly car note and with a smaller motor. I was upset and went back and ask them to give me my old car back and take theirs back. They said no way. When you are in the 70 + age group you cannot keep up. I just wanted to go home. I went back two days later an i wated to talk to the manager and they were looking for him i was there two hours again but they couldn't find him. He was going to call me but he did not. This management is preditory. A complete lach of integrety if you going shop here bring your lawyer. Rick Cohan More

Print