Mollie Arnold | Page 6

Unprofessional behaviour during Used car purchase I am in the market for a used electric car on a fixed budget of $16K. I exchanged emails with Dealer's Internet Director Molly ref their 2011 Leaf an I am in the market for a used electric car on a fixed budget of $16K. I exchanged emails with Dealer's Internet Director Molly ref their 2011 Leaf and my limited budget. I was told they are open to negotiation and have a summer clearance event. At their request on September 5, 2014, I drove over 50 miles to visit and test drove the Leaf. When discussing final price, etc with the Sales Rep I asked if this used car came with two Smart keys and was promised by the Sales Rep (Miguel Avila) that if not, they would provide the second key at no cost to me. Following further negotiation with Sales Rep and Shift Sales Manager Richard Lazo I received their best offer which was above what I had communicated to their Sales Director Molly. Anyway, after discussing with my wife that night,, I agreed on the higher price as long as a window tint was also provided. They agreed to do do so. Upon my second visit to sign the "papers", I was told that the promised second key would cost extra. Their shift Manager Scott was completely disinterested in the promise made by his staff and was the stereotypical Sales person that we all abhor - condescending and disinterested in his customer. I wont be buying from Coulter ever. More

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I drove almost an hour and a half to see a used Madza Miata. When I called to set up the appointment and I made it clear that I was only interested in that car and asked Molly to be sure to call me if th Miata. When I called to set up the appointment and I made it clear that I was only interested in that car and asked Molly to be sure to call me if the car was not going to be available. When I got there the salesman (Mohammed) asked for all my contact information for the computer system then took me in the golf cart to see the car. Along the way he stopped to try to et me to look at several other cars which I had no interest in seeing. Only then did he tell me the Miata had been sent to the body shop for some touch up and would not be available till sometime next week. The trip to Coulter Nissan was a complete waste of time. They knew when Molly called the day before to confirm the appointment that the car was not going to be available. They have no regard for the customer and a shady way of doing business. I'm not convinced they ever had the car and weren't running a bsit and switch. Definitely undependible and I will never go there again!!!!!!! More

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I had a terrific car buying experience at Coulter. I was able to buy the vehicle thousands less than anywhere else I looked. Mollie and Amber were able to quote me a price right away without the nonsense t able to buy the vehicle thousands less than anywhere else I looked. Mollie and Amber were able to quote me a price right away without the nonsense that I was experiencing at nearly all of the other Nissan dealers. They didn't mark up the vehicle with the notorious desert protection package. The vehicle came with free window tint. They had just the vehicle I wanted. The person took care of me at the dealer, Nate, was great. He was even able to give me a ride to drop off my other car. Thanks to Ryan in financing, who made this quick and easy. Overall great experience from the first email to driving it home. More

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