Molly Moyer

Audi Allentown responded

Thank you for the great review! We're so glad to hear that our team at Audi Allentown was able to help you take full advantage of your service plan and save you money. It's always our goal to provide helpful, friendly, and accommodating service. We truly appreciate your support and look forward to seeing you next time!

Audi Allentown responded

Wow—thank you so much for your incredible review! We’re thrilled to hear that your experience with our sales team was professional, honest, and seamless from start to finish. Going the extra mile to get you the exact car you wanted even on days off is just the kind of dedication we’re proud of! It means a lot to us that this was your third Audi and that you trust our service department just as much as our sales team. Knowing that your experience ended with hugs, handshakes, smiles, and laughter truly makes our day! We’re so glad you’re loving your new vehicle and feel safe and secure behind the wheel. Thank you again for your kind words and for being part of the Ciocca family.

Audi Allentown responded

Hi Patrick, Thank you for taking the time to share your feedback. We truly appreciate your loyalty and the trust you've placed in us over the years—both in servicing your vehicles and purchasing three cars through our dealership. We’re sorry to hear about your disappointment with the recent change in our loaner car policy. This was a difficult decision influenced by various factors, and we understand how it can be frustrating, especially for our longtime customers. Your satisfaction is very important to us, and we’d love the opportunity to speak with you directly to see if there’s anything we can do to make this right or better accommodate your needs in the future.

Audi Allentown responded

Thank you so much for your continued trust and loyalty! We're sorry for the delay caused by the adjuster, but we're glad to hear that James and the team were able to step up and make the situation as smooth as possible. It means a lot to know you've had consistently positive experiences with us and that you're considering us for your third vehicle. We truly appreciate your support and look forward to helping you again soon!

Audi Allentown responded

Thank you for your kind review! We pride ourselves on providing excellent customer service and we're glad to hear that you had a positive experience with us. We appreciate your feedback and hope to serve you again soon.

Audi Allentown responded

Ryan, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Audi Allentown responded

Thank you very much for such a great review, Charles! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Audi Allentown responded

We're truly sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent customer service is very important to us, and it's clear we fell short in your case. We understand how frustrating it can be not to receive a loaner vehicle when expected, especially as a customer of the dealership. If you're open to it, we'd appreciate the opportunity to learn more and try to make things right. Please feel free to reach out to our management team directly.

Audi Allentown responded

Thanks Jessica, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.

Audi Allentown responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!