Monica Borja

O K…. first I want to start out by saying that I started my journey in searching for a vehicle about 2 months ago. I went to approximately 4 dealerships not first I want to start out by saying that I started my journey in searching for a vehicle about 2 months ago. I went to approximately 4 dealerships not knowing which type of vehicle I wanted to purchase. I shopped on Carfax to help me narrow my search down to a Jeep Grand Cherokee because of the Jeeps reliability, safety features, look of the vehicle and affordability of the vehicle. Now, once I figured out which vehicle I wanted to purchase, the HARD part was finding the best Dealership that maintains their vehicles, vehicles are in great condition and the dealership has an array of inventory to choose from. Well…I must say that Town&Country is “THE” dealership you want to do business with. No pressure, upfront pricing, a HUGE inventory of vehicles, Town&Country vehicles are VERY well maintained AND last but not least the Sales Staff are VERY professional, makes you feel like you’ve known them for years AND will do everything within their capacity to help you close on the deal of purchasing a vehicle. From the moment I walked into Town&Country’s, Pre-Owned Dept., salesperson Mark was ready, willing and able to assist. I liked that he is very knowledgeable, patient and helped me to make the RIGHT decision on my purchase. He wasn’t pushy…wellll…not tooo pushy (smile), and allowed me to take my time in my decision of my purchase. Then there’s Boli, another Sales Person who trook me on a test drive. The test drive wasn’t rushed. We drove for about a good half an hour, talked, laughed, as if I’ve known Boli for quite some time. Boli wanted me to experience the smooth ride of the Grand Cherokee and baaaaby!!! The Jeep Grand Cherokee is LUXURY!! THANK YOU Boli for taking me on a test drive that wasn’t rushed. Last but not least..I have to save the best for last…”my” Pasqual (Patrick) is a real “gem”. Pasqual (Patrick) is also a salesperson who basically took over the end part of closing my deal on vehicle. He assisted with transferring my car insurance over to my new vehicle, and sat with me while I waited for Monica (finance dept) to go over purchase agreement. Once purchase agreement was signed, Pasqual (Patrick) showed me how to use the features in my CPO vehicle, set up my android phone on the vehicles dashboard and just made the last part of my purchase a WONDERFUL experience. Mark, Boli and Pasqual (Patrick), thank you guys soooo much for all you’ve done to make my purchase a pleasant experience. You guys rock and Town&Country is only as good as their employees. Keep up the great work guys!! If anyone is in the market of looking for a new or pre owned vehicle…do not hesitate to visit Town&Country Jeep. You won’t be disappointed. More

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Dealership is amazing Kevin j made the process smooth and fun. Monica in finance was also amazing along side Casandra. I love my new Durango fun. Monica in finance was also amazing along side Casandra. I love my new Durango More

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Kevin was excellent. He made me feel assured and confident. I would use him again in a second. Best car buying experience ever! He made me feel assured and confident. I would use him again in a second. Best car buying experience ever! More

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I popped in on Thursday when I saw a 2024 Hornet GT that was their own CPO vehicle, black on black, arrived at 2:30 and left at 6:30 behind the wheel of a new car, you can’t go wrong with Kevin! was their own CPO vehicle, black on black, arrived at 2:30 and left at 6:30 behind the wheel of a new car, you can’t go wrong with Kevin! More

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🅾️ ⭐️ ZERO STARS — Dishonest, Crooked, and Completely Unprofessional If there were a way to give negative stars, Town & Country would earn it without hesitation. Before reaching out, I did my homework a Unprofessional If there were a way to give negative stars, Town & Country would earn it without hesitation. Before reaching out, I did my homework and read through the reviews. The same words kept appearing — “Dishonest” (15 times), “Crooked,” and “Scammers.” After my experience, I can confirm every single one is absolutely true. Their positive reviews? Obviously fake. This is exactly why you always start by reading the lowest ones — they tell the truth. Here’s what happened: I inquired online about a 2023 Dodge Charger with 64,000 miles — a former rental fleet vehicle listed at $21,000 if financed or $24,000 cash. I’m a straightforward, no-nonsense buyer who knows what I’m looking for. Given the high rental mileage, I made a fair $20,000 cash offer. Then I spoke with LaRayne, the sales rep. She told me the cash price was higher than the finance price. Let that sink in — they penalize you for paying cash. This has become the new shady tactic in the industry because dealers like this get kickbacks from banks for financing. They’d rather sign up risky loans than deal with real buyers holding real money. I even showed them the TrueCar pricing spectrum proving my $20,000 offer was at the low end — an “Excellent” value — while their $24,000 price fell into the “High” range. It made no difference. When I asked to negotiate before wasting my time driving there, LaRayne said they “don’t negotiate unless you come in person.” That’s absurd. I don’t sit at a dealership for hours talking about financing I have zero interest in. I negotiate first, then come down, test drive, and hand you a check. But apparently, logic and honesty are foreign concepts to this dealership. So I called to speak with a manager. The new car manager passed my call to the used car manager, Mark, who was off that day but called me from his personal cell phone. At first, he pretended to be apologetic — but it was obvious he only called to avoid a bad review (which he’s getting anyway). Mark kept repeating the $21K finance price like a robot. I reminded him the cash price was $24K, and I had already offered $20K. I even asked him directly, “What are you actually willing to come down to? What price will you depart with the car for?” He dodged the question completely. I then said, “If you said $22K, I’d agree right now, bring a bank check, and we’d have a deal.” His response? He said maybe he could come down $500 — then told me to “go to Carvana” because I’m “not Town & Country customer material.” And then, unbelievably, he accused me of “trying to steal the car.” Offering $22K cash for a high-mileage rental fleet Charger is “stealing”? That’s rich. Apparently, people financing with $1,000 down are fine, but someone showing up with full payment in hand is a threat. When I pointed that out, he hung up on me. That moment told me everything I needed to know about this place. Town & Country embodies everything wrong with modern car dealerships — fake prices, phony reviews, manipulative sales tactics, and zero respect for honest customers. I will be contacting the Better Business Bureau because this dealership does not deserve the phony A+ rating they currently have. Additionally, I will be filing a complaint with the New York State Attorney General’s Office and reporting their conduct to Stellantis Corporation. This dealership does not represent the Dodge, Jeep, or Ram brands with any level of professionalism or integrity, and they do not deserve to carry those nameplates. Avoid Town & Country at all costs. They are everything you hope a dealership isn’t. More

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Kevin was incredibly attentive, quick to respond, and completely amiable. In spite of troubles with waiting for a car, Kevin never showed frustration or haste towards me in my purchasing process, and his completely amiable. In spite of troubles with waiting for a car, Kevin never showed frustration or haste towards me in my purchasing process, and his level head allowed us to pivot and purchase a different car when the first one fell through. He’s an excellent salesman, a great guy and I couldn’t recommend him more if I tried for anyone looking to buy used. More

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Kevin was very respectful and helpful in helping me with my purchase and my entire experience. my purchase and my entire experience. More

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My experience with Town and Country Dealership has been appalling from start to finish. I was informed that the vehicle I purchased was ready for sale. However, I later learned it required four days of ser appalling from start to finish. I was informed that the vehicle I purchased was ready for sale. However, I later learned it required four days of servicing, a fact that was never disclosed at the time of sale. “Due to the previous dealership falsifying paperwork on the vehicle.” To make matters worse, Monica in the finance department misappropriated my down payment and changed the terms of my loan without my consent, actions that go beyond unprofessional and border on fraud. When I finally received the car, the engine light was on before I drove off the lot. Since then, I’ve encountered numerous mechanical issues. Despite repeated visits and clearly stating my safety concerns, the dealership has refused to properly address the problems. Instead of resolving the underlying issues, they’ve repeatedly reset the error messages and driven the car for miles. The level of negligence and unprofessionalism I experienced here is unacceptable. I would strongly advise against doing business here. More

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Kevin Jean-Pierre is a great salesmen. He is professional and honest. I would definitely do business with him again. Good person and hard working. He is professional and honest. I would definitely do business with him again. Good person and hard working. More

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Typical dealer ship, takes back and forth to get things done. But ultimately did work with me. Kevin is definitely reason deal happened. Very attentive and responsive to me. With courtesy and profession done. But ultimately did work with me. Kevin is definitely reason deal happened. Very attentive and responsive to me. With courtesy and professional demeanor. Great person to deal with. More

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