Monica Hardaway

This review is for the Mercedes-Benz of Atlanta South - Newnan, Georgia Service Center location on Doc Turner Way. This is a nicely-designed, new service center, and it was my first experience with this lo Newnan, Georgia Service Center location on Doc Turner Way. This is a nicely-designed, new service center, and it was my first experience with this location. Monica was my primary point of contact and was professional, prompt with updates, considerate and helpful - above and beyond, and very much appreciated. (I also briefly met Kenny and Stuart, who both listened to my description of the problem at drop-off - very patient and nice (thank you both), as well as Madison, who I also spoke with in person and on the phone- so pleasant.) Thank you all for your hospitality. Had an issue with my car that, at first, seemed to be the battery after requiring a couple of jumps intermittently, but the service department ran analytics that determined that it wasn't the battery itself or the key fob. Turns out, it was mostly because the car wasn't being driven as much as normal and the problem was resolved after the service department verified that everything was good. There was no charge for this, and I believe that not only did they save me many hundreds of dollars (I had requested a new battery that wasn't needed), they were honest and professional, as well. Thank you for a truly top-notch, excellent experience. -KP More

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