Monica Hernandez | Page 2

Everyone I encountered was professional. Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was being serviced. More

by brown.trell.t Verified Customer Verified Customer

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The oil change went smoothly and everyone was nice to me. It was done in a timely fashion. It was done in a timely fashion. More

by hlp1950 Verified Customer Verified Customer

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Well it took 3/4 separate visits to get the door locks finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn' finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn't cover things that are wrong with our vehicle which is frustrating and the paper work states it should. but fine print says otherwise that wasn't discussed. A lot of trips and wasted time and money spent taking the vehicle back and forth. Then there was grease from shoes that have stained our front floor mats also felt like another item should have been fixed that was wrong from the day we received the vehicle after having it built and waiting but we should have said something but when offered to fix it we would have to pay half which I disagree with after ordering a vehicle and will have paid 92,000 when finish paying it off and it not being built right and not getting the right interior trim because it wasn't 'available'. This is a different class vehicle compared to like a GMC Terrain and is expected to be perfect for the prices paid. Quality should be priority one! Is a great vehicle and I believe the dealership has good intentions. More

by ChevyFan Verified Customer Verified Customer

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They were fast, friendly, and they did a great job. Monica was a pleasure to work with. I definitely recommend this dealership! Thank you again! Monica was a pleasure to work with. I definitely recommend this dealership! Thank you again! More

by TRAVISMPITTS Verified Customer Verified Customer

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When we called to make repair appt for non working air conditioner we were told it would take a FULL day just to diagnosis the problem. Ok, so we dropped the vehicle off on Monday and then they told us it conditioner we were told it would take a FULL day just to diagnosis the problem. Ok, so we dropped the vehicle off on Monday and then they told us it would be Wednesday before the could get the a/c hose part. Ok, so then we called Wednesday to what status because no one called us back regarding progress of repairs and we were told, 'sorry, it will be Friday!!!'. So we called back Friday at 4pm when we still had not heard back from anyone regarding g progress of car. We were then told Monica was off Friday and to call back Monday!!! I then asked for the manager to call me. Manager called back around 4:45pm we were told they needed to order another part because cold air was only blowing cold on one side of car and the needed to order a part and it would be following Wednesday before car would be ready!! Totally failed on communication and expectations of getting car fixed in a timely manner. Someone did call us Monday around 4p to tell us car was fixed!! Strange that they said on Friday they needed to order a part and it Would be Wednesday (of following week) before the car would be ready. We now have little faith in getting any future repairs done at this Buick facility after many years (since 2012) and thousands of dollars spent. More

by WITHERS904 Verified Customer Verified Customer

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