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Charles Prayor

Overview Reviews (156)

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Charles Prayor

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

156 Reviews

Overview Reviews (156)

4.6

156 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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156 Reviews of Charles Prayor

October 09, 2026

Dealership Rating

Employee Rating

Charles was great. He explained everything to me in detail and is a great communicator. Very kind and helpful! He explained everything to me in detail and is a great communicator. Very kind and helpful! More

by KRISTINETELLO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

October 06, 2026

Dealership Rating

Employee Rating

Trey diagnosed issue related to check engine light and code. He provided a video explanation of issue and recommended solution to restore the vehicle to proper operation. The vehicle was kept for the repa code. He provided a video explanation of issue and recommended solution to restore the vehicle to proper operation. The vehicle was kept for the repair and was returned the following day. More

by OnTheRoadAgain

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 06, 2026 -

OnTheRoadAgain responded

October 02, 2026

Dealership Rating

Employee Rating

Great communication, prompt service,and thorough work. My vehicle was handled with care and efficiency My vehicle was handled with care and efficiency More

by DEAMERD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 06, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! We do hope we can be of assistance in the future. Take care!

September 30, 2026

Dealership Rating

Employee Rating

Everything was great. And everybody was very nice. I would recommend y'all to anybody that needs great service And everybody was very nice. I would recommend y'all to anybody that needs great service More

by AllenCorrell7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Oct 02, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Allen, we’re glad you had such a good visit and that everyone treated you well. We really appreciate the recommendation and are happy you chose Jim Ellis Buick GMC Mall of Georgia.

September 29, 2026

Dealership Rating

Employee Rating

The one was an error, it should be a five across the board. I thought this was Cadillac. Once I saw Charles, I knew I had the wrong company. My apologies. Charles and team represents Buick at the highes board. I thought this was Cadillac. Once I saw Charles, I knew I had the wrong company. My apologies. Charles and team represents Buick at the highest level and it is always a pleasant service experience. Brightman, please correct the first question and give Charles a raise:) More

by Brightmana

Verified Customer

Recommend Dealer

Other Employees Tagged: Charles Prayor

Oct 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

You're right. Brightman is being addressed as the person who should correct the rating, not the customer. Since the customer name isn't provided, I’d keep the greeting neutral. Hi, we appreciate you taking the time to correct the rating and clear that up! It’s great to know Charles and the team continue to make your visits to Jim Ellis Buick GMC Mall of Georgia a pleasant experience.

September 29, 2026

Dealership Rating

Employee Rating

Poor communication, a prooblem that should have taken less than one work day to diagnose and fix took over 2 full days and 3 nights, overpriced, and accidentally overcharged labor - if they had not taken less than one work day to diagnose and fix took over 2 full days and 3 nights, overpriced, and accidentally overcharged labor - if they had not taken so long to bring my car up, I am not sure I would have noticed and had Charles refunded I would have eaten the overcharge. Absolutely everything that people hate about a dealership was on display. More

by Disappointed

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Oct 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (770) 872-0884 so we can work towards a resolution. We look forward to hearing from you.

September 23, 2026

Dealership Rating

Employee Rating

Okay Okay Okay okay okay okay okay okay okay okay okay okay okay It's okay okay okay It's okay More

by bejammin99

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Sep 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Benjamin, we really appreciate the five stars. It means a lot that you chose Jim Ellis Buick GMC Mall of Georgia, and we’re glad you had a positive visit with us.

September 19, 2026

Dealership Rating

Employee Rating

Charles is my service rep each time I bring my car in. He is very professional and kind. He is very professional and kind. More

by brendaroseperez

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Sep 22, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Brenda, it’s always nice to have someone you know you can count on when you bring your car in for service. We appreciate you recognizing Charles for being professional and kind each time you visit Jim Ellis Buick GMC Mall of Georgia. We’ll be here to take care of you and your vehicle whenever you need us.

September 17, 2026

Dealership Rating

Employee Rating

Great experience from start to finish. Knowledgeable, professional and explained the process in detail. Thanks Knowledgeable, professional and explained the process in detail. Thanks More

by Chris

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Sep 18, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Chris, we really appreciate you choosing Jim Ellis Buick GMC Mall of Georgia. It’s great to hear the team took the time to explain everything. Thanks for letting us take care of your vehicle!

September 15, 2026

Dealership Rating

Employee Rating

Top notch. Nick Rose is why I come back and tell people to use Jim Ellis, Mall of Ga. Nick Rose is why I come back and tell people to use Jim Ellis, Mall of Ga. More

by limobodyguard

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor

Sep 16, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it means a lot to know Nick Rose is the reason you keep coming back to Jim Ellis Buick GMC Mall of Georgia. Having someone you trust enough to recommend to friends and family says a lot about the experience Nick provides. We’re truly grateful for the trust you’ve placed in Nick and our dealership over the years.