Charles Prayor

Horrible experience, waiting in the dealership over 3 hours. My suv were ready . Charles was nowhere to be found to finish my paperwork so I can go. Someone did it for me.. my tire pressure light is on. hours. My suv were ready . Charles was nowhere to be found to finish my paperwork so I can go. Someone did it for me.. my tire pressure light is on. They didn't clear off NO notification. Drive off 85 miles and my light still on. More

by MTN.TOYA Verified Customer Verified Customer

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Said diagnostic price went towards repairs then went back on it after I had it done on it after I had it done More

by TAUREANDWILLIAMS Verified Customer Verified Customer

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This place has a very bad display of racial discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting at discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting attitude when certain people come in. They act if they are busy and don't see the potential customers. This has happened to me 3 times. Fortunately, the young advisor did help me and each time he went out of his way to assist me. This time I was there for an oil change. My appointment was at 9am, I showed up at 830, my vehicle was not ready until after 11am , with no explanation as to why it took so long. The advisor , didn't seem too concerned about it, however , Mr. Charles Pryor, saw that I was there for long time just for an oil change and went to get help for me. My vehicle had the engine and transmission replaced there and is still under warranty. I have no desire to ever come again unless there is a problem with my engine and transmission. If you don't want certain customers, just put up a sign and say so, I am sure other places will glad to help. Very unfriendly place, for sure. More

by BIGBUSA775 Verified Customer Verified Customer

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Everyone was nice but they didn’t rotate tires per request and no phone call request and no phone call More

by zach83 Verified Customer Verified Customer

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ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA Verified Customer Verified Customer

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Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again for all his help 👍 thanks again More

by ICEPICK70 Verified Customer Verified Customer

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There was no greeting from Charles and no communication when I asked for assistance. I was promised $10 off my total, but during checkout I was told they could not honor it. I spoke with the manager, and h when I asked for assistance. I was promised $10 off my total, but during checkout I was told they could not honor it. I spoke with the manager, and he stated that he would credit my account for the $10, but I still have not received the credit. My car was also not vacuumed, even after I reminded them at check-in. I did not receive a breakdown of their diagnosis at checkout either. Another gentleman eventually offered to vacuum my car, and I truly appreciated his help. I wish I knew his name so I could recognize him personally More

by MSURBHI Verified Customer Verified Customer

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This was the 3rd dealership I've been to for the same problems. This shop took time to dive deep to solve the problems we had as well as loan us a vehicle. Five star service and I will do all my business problems. This shop took time to dive deep to solve the problems we had as well as loan us a vehicle. Five star service and I will do all my business through Jim Ellis from now on. More

by Hayeslawn Verified Customer Verified Customer

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The customer service was a good experience,he was Nice , courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. courteous an worked in a professional way and I really appreciated the video explaining what was going on with my car. More

by bowmanmary87 Verified Customer Verified Customer

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The recall service went as smooth as could be. The part was on time, installed and tested! The part was on time, installed and tested! More

by LEEBUTTS Verified Customer Verified Customer

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