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Monica Moreno-Davila
371 Reviews
371 Reviews
Write a ReviewDealership Experience
5 yrs, 5 mos
Industry Experience
5 yrs, 5 mos
Languages Spoken
English
Spanish
371 Reviews of Monica Moreno-Davila
Verified Customer
May 23, 2024
I dropped my vehicle off the evening before the appt. First off when we walked in it was like social hour, everyone was standing around doing nothing. Then the girl that helped me had no clue what the h First off when we walked in it was like social hour, everyone was standing around doing nothing. Then the girl that helped me had no clue what the heck was even going on. I told her that I had an appointment and she looked the information up in the computer, proceeded to take my key and wrote all of my issues down on a sticky note. I asked if she needed my name and her response was “no it’s right there” and pointed to the computer. The next morning I tried to call and speak to someone in service because there was an issue that I had not address that I wanted looked at. Called and the receptionist transferred me to a voice mail that was not set up.There were multiple days of calling leaving voice mails for the service writer, service manager and finally the GM of the dealership with no call back. After 5 days it took my husband making a special trip to check status, and when he got there, there was a problem locating the vehicle and the girl could not figure out if the work had been completed. Unfortunately I feel like I was scammed into purchasing a dealership maintenance agreement for all services on my vehicle. The service department at this dealership is absolutely horrible. More
by CABARNES75
Other Employees Tagged: Beca Ramirez Godoy
May 23, 2024
Took too long for oil change. Then loaded software to fix a car play problem and created another issue. Eventually all was resolved but why have an appointment if you have to w Then loaded software to fix a car play problem and created another issue. Eventually all was resolved but why have an appointment if you have to wait around for four hours. More
by REWALW
Other Employees Tagged: Beca Ramirez Godoy
May 22, 2024
Brought my vehicle in for a DEF related issue, I explained the history of this particular issue stating I had had the problem since I bought the vehicle new from another dealer and asked them to res explained the history of this particular issue stating I had had the problem since I bought the vehicle new from another dealer and asked them to resolve. I was told the DEF sensor was re-learned and may not fix the problem and further diagnosis may be needed. I then took the vehicle to Seguin Chevy as it was considerably closer to my home and I provided a paper history of what my concern was. Vehicle was returned to me with the DEF issue still evident, and I was told no further action was needed. I never had a sense there was competent people servicing my vehicle. More
by glennhastings2003
May 22, 2024
Took almost a week for a transmission service and washer repair. I was told that they would contact me and let me know what was going on. I dropped it off on Monday and they didn’t touch it until Thursday a repair. I was told that they would contact me and let me know what was going on. I dropped it off on Monday and they didn’t touch it until Thursday afternoon and they charged me almost $1200. More
by Awsprings1
Other Employees Tagged: Beca Ramirez Godoy, Gracie
May 20, 2024
The sales dept was great but the service dept appeared 2b overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continu overloaded with service requests. I recently had service for my truck phone and radio cutting off which was repaired. However, the problem continued and NOW MY MILAGE is about to run out. I was informed that further repairs WILL BE PUT OF POCKET. More
by Johnny McNeil
Other Employees Tagged: Beca Ramirez Godoy, Gary, Amber and Tyson
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