Monica Moreno-Davila | Page 28

Seguin Chevrolet responded

Hi DLV, Thank you for the glowing review! We're thrilled to hear that Garrett Calvert provided you with exceptional service and helped you find your new truck. It's fantastic to know that he was professional, courteous, and knowledgeable throughout the process. We appreciate your recommendation, and we're delighted to have earned your satisfaction. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hi EC_JUICE_6400, Thank you for your loyal patronage over the past three years! We greatly appreciate your kind words about our dealership's professionalism and commitment to customer service. It's our pleasure to serve you, and we look forward to continuing to provide you with top-notch service for years to come. If you ever need anything or have any questions, please don't hesitate to reach out. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hi ROMANJAMES830, We sincerely apologize for the inconvenience and frustration you experienced with the delay in servicing your truck. Your time is important to us, and we regret any disruption to your plans. We're actively addressing the issue to prevent similar situations in the future and ensure efficient service for all our customers. If there's anything we can do to make it right, please don't hesitate to reach out. You can contact me directly at (830) 303-4381 ext. 2035. Thank you for bringing this to our attention. Sincerely, Gary Stehle Service Director

Seguin Chevrolet responded

Hi raul.urrutia, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Hi JFATHOM661975, Thank you for your feedback, and we appreciate your patience. We're sorry to hear about the longer-than-expected wait time and the lack of communication regarding your service. We strive to improve our processes continuously, and your input helps us in that endeavor. We value your business and hope to provide you with a better experience next time. Sincerely, Gary Stehle Service Director

Seguin Chevrolet responded

Dear Bleu, I apologize for the difficulties you experienced in making an appointment and for the lack of communication between our technicians and service team. This is not the level of service we strive to provide. Please contact me directly at (830) 303-4381 ext. 2035 so we can address your concerns and work towards a resolution. Sincerely, Gary Stehle, Service Director

Seguin Chevrolet responded

Hey Pinto28.geo, Thank you for the awesome review! We're delighted to hear that we took good care of both you and your vehicle during your visit. Providing top-notch service is always our priority, and we're glad that you found our team to be nice and professional. If you ever need anything else, feel free to reach out. We appreciate your support! Sincerely, Gary Stehle Service Director

Seguin Chevrolet responded

Hey DAZYMAG, Thank you for sharing your experience. We apologize for any inconvenience caused by the lack of parts availability and the communication issues you encountered. We understand the importance of keeping our customers informed throughout the service process, and we regret falling short in this regard. Your feedback is valuable, and we will use it to improve our service. If there's anything we can do to rectify the situation, please reach out to me directly (830) 303-4381 ext. 2035. Best regards, Gary Stehle Service Director

Seguin Chevrolet responded

Hey mikebaileys17, Thanks for sharing your experience! We're thrilled to hear that our repair team could efficiently take care of your truck and get you back on the road promptly. We appreciate your trust in us, and we look forward to serving you again in the future. Best regards, Jeremy Sims General Manager

Seguin Chevrolet responded

Hi airborne_73, Thank you for your kind review. We are delighted to hear our team was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager