Monica Utter | Page 2

Great Service My experience in helping my 16 year old son buy his first vehicle could not have gone better. Monica, Phil, & Kenneth were all super helpful. We wen My experience in helping my 16 year old son buy his first vehicle could not have gone better. Monica, Phil, & Kenneth were all super helpful. We went to a number of dealerships before coming to Bill Utter Ford and none of the others offered the professional environment we experienced. All of the employees seemed like they were in this for the long term and they want us to be a client and not just a transaction. Thank you again. Matt Adams More

by Wma1 Verified Customer Verified Customer

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Best in DFW Bill Utter Ford treats you like family, Most of the the employees have been there for several years and love working there, which makes for a great ca Bill Utter Ford treats you like family, Most of the the employees have been there for several years and love working there, which makes for a great car buying experience. More

by mikehamblin30097 Verified Customer Verified Customer

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Terrible customer service I pulled in the service garage and five service writers looked up but no one got up to greet me...I waited for five minutes watching them thru the gla I pulled in the service garage and five service writers looked up but no one got up to greet me...I waited for five minutes watching them thru the glass and finally I started honking the horn and then I asked for the service manager and let him know what lazy employees he has working for him. My inspection sticker was expired in August and they didn’t catch that either... More

by jhkesterson Verified Customer Verified Customer

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Awesome experience as always Awesome experience with Bill Utter Ford. I will never go anywhere else! Everyone is friendly and keeps you updated on progress. The work is always top Awesome experience with Bill Utter Ford. I will never go anywhere else! Everyone is friendly and keeps you updated on progress. The work is always top notch! More

by Marli Verified Customer Verified Customer

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Thankful Thank you to Monica Utter who truly went above and beyond to guide me through the buying process and I received 5 star service from start to finish fr Thank you to Monica Utter who truly went above and beyond to guide me through the buying process and I received 5 star service from start to finish from Dr. Phil! I didn’t feel like it was just another sale for him. He paid attention to every detail and answered a lot of questions I had! It is obvious how much he loves his job! I’m very thankful for the Utter family and Dr. Phil and their passion for their customers! More

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Great Personal service was great. Follow up communication was good too. Friendly staff at dealership. Salesperson attentive Do not like surveys demand Personal service was great. Follow up communication was good too. Friendly staff at dealership. Salesperson attentive Do not like surveys demanding a minimum amount of response More

by kenrineyantiques Verified Customer Verified Customer

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best customer service! We have bought our cars from Bill Utter for the last 25 years. They have always treated us with the upmost respect. Doyle Chaffin has been our sales We have bought our cars from Bill Utter for the last 25 years. They have always treated us with the upmost respect. Doyle Chaffin has been our salesman forever!!! Highly recommend him!! The service department is always great. Danny is amazing!! They get the work completed in a timely manner. And my dad worked for Bill Utter for many years. I grew up with the Utters. Won’t find a better family or dealership ?? More

by GARRETT_2 Verified Customer Verified Customer

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Always good service, friendly advisors I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picke I had contact with an adviser other than my usual professional yesterday on a matter that the service dept had neglected to do on 9/24/18 when I picked up my new vehicle. The individual was friendly, helpful and seemed to be genuinely interested in getting the matter attended to as swiftly as possible. These are all good people, people I have done business with for over 20 years, I highly recommend this dealership and especially Greg Hall in Service and Doyle Chaffin in Sales. ...they will treat you right as does the GM Carl Anderson... More

by Williejo0830 Verified Customer Verified Customer

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Ford F-250 I appreciate Monica Utter, Doyle Chaffin and the entire Utter Ford Team in expediting all facets of the transaction, by having your team take such goo I appreciate Monica Utter, Doyle Chaffin and the entire Utter Ford Team in expediting all facets of the transaction, by having your team take such good care of me ...from pricing to out-the-door, I couldn’t be more appreciative, happy, and satisfied. More

by craigoglesby Verified Customer Verified Customer

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Felt like Family The service at Bill Utter Ford is second to none. They make the car buying experience (which can be a beating) a great experience. All I can say is th The service at Bill Utter Ford is second to none. They make the car buying experience (which can be a beating) a great experience. All I can say is the I left their dealership feeling like I got the deal. Never had that feeling leaving a dealership in my other experiences. My wife will be needing a new car soon and there is no doubt we will be heading to see Bill Utter Ford to make it happen for her. Thanks! More

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