"We had a great experience with Monte Hall"
Our salesperson was Monte. He was professional and knowledgeable. He did a great job with helping me find my new Jeep. He explained the differences in models and options . Great job Monte!
"Recent purchase of Jeep TrailHawk"
Our salespersons were Kaytlin and Monte, both were professional, helpful and knowledgeable.
The deal was completed by Kaytlin - thanks for getting us our unicorn!
And, a shout out to Will, finance guy.
"Stress Free Buying Experience "
I want to put a shout out to Monte, Will and especially Kaytlin. This was the least stressful and most smooth car buying experience that I have had.
From the online start finding my Jeep, to the test drive, and to the financing and the detailing, I was well taken care of.
Thank you Pollard Jeep. I will be back and I will be recommending you as well!
"worst experience ever"
- pete mayer
my attempt at buying a new vehicle from this dealer was hands down, without a doubt, the
absolute worst time i have ever spent at any dealership. the sales person was not interested
in selling me the vehicle i wanted. i feel he had a sales agenda. i waited over 4 hrs for them to arrange
financing and they still said it was difficult, " maybe pick another vehicle". i did, still no luck. i finally had to leave after 5 hrs. i went to my local dealer, and left there after 2 hrs in a brand new jeep. c'mon, what possibly could have been that much different? same trade in, same down payment. i have bought
several vehicles in the last 10 yrs. some for myself, some for children. i would never recommend this place to anyone, ever
"First Lease Made Easy"
I came into Pollard for the first time ever about 3 months ago and since then I have traded in my car with them and recently leased a new one! My experience has been super fluid and easy, everyone there was super helpful in getting me into a new car that fit me, at a price that fit me. Monte Hall was the salesman that helped me along the way and he was amazing, he helped find me a car with the specifics that I like and without those that I didn't. Himself as well as Kaytlin Pearson were available over phone, text, and email and overall were both immensely helpful in helping me feel comfortable making this huge step (as a college kid doing it without my parents' help for the first time, which was definitely intimidating). I would definitely recommend this dealership as well as Monte and/or Kaytlin to anyone who is looking at buying or leasing a new car!
This was a great experience from start to finish. I had the pleasure of working with EJ Roessel. He was informative and answered all my questions and made car buying fun. He introduced me to Scott Wilbers GSM who worked to get me the right payment and I then met with Will Loomis in fiancé.to seal the deal.
Hats off to all of you for your participation in making this an easy stress free encounter. I would also like to do a shout out to the friendly and cordial receptionist who greeted me upon my arrival and to Monte Hall . Monte was kind enough to show me a Wrangler while EJ was detained when I arrived.
Thank you all...
Other Employees Tagged:
"Interesting to say the least"
Scott Wilbers, did not even stand up and shake my wife's hand when she was escorted into his office! He sat behind his desk and acted busy. A week before we had just purchased a $38k new jeep and he was happy to sell it to us. Now with a problem, and Scott not returning a very polite email from me 3 days earlier explaining the issue, we had no choice but to go in and talk to Scott and the service manager Bob. Bob the service manager was very helpful as was Min the used car manager, you could tell they were both slightly embarrassed that the new jeep was in the shop quickly after purchasing it, with little communication on how to fix it.
Here is the story, we were excited to purchase a new 2018 Jeep Grand Cherokee. It was a typical sales experience, the sales guys were nice and helpful, we dealt with Mark and Monte. The sales manager Scott came out and did his thing "cant compete with the big boys need the price to be this" no worries he gave me a few $100 off and that was fine, the dealership is 3 miles from my house, so giving the local dealer the business made full sense to us having lived in Boulder for 30 years and having purchased a jeep three years before from Pollard. I was not worried about paying a little more locally to keep the business in town. Then the fun began, we got the jeep home and within a few days the dash monitor went out. We could not use the radio, backup camera, heater controls ect. the jeep was 5 days old. The service guy Andy did some research and found out that Chrysler/Jeep had no replacements radios in stock and had to go thru a new warranty policy. It took a few days for service to figure out what and when on how to replace the system. It took 3 weeks for a refurbished radio to come in and be installed, so the new jeep sat for 3 weeks in our garage. In the big picture of life this is all irrelevant, Andy was helpful in service, Bob the service manager was helpful as it was out of their hands and in Chryslers, once the radio came in , they installed it quickly and all seems fine with the jeep. The issue lies with Scott and the way he handled things. No call or email back from my note to him, Strike one!, Not standing up and being polite and nice to a lady that comes into his office, Strike two. Then trying to tell the service manager Bob what to do and how to do it. Bob just rolled his eyes like saying " you know we cant take one radio out of a new vehicle and put it into another vehicle, as the serial numbers would not match" Strike three, Scott was just giving lip service to my wife. How about this approach....... you have an upset customer in your office, you stand up and shake her hand and say, I'm sorry for the problems you are having, lets sit down and figure out a solution, and please know that whatever happens we will do our best to make things right. then listen to the client, and not argue with her by saying "that is not a fair statement" Reassure the client who just spent their hard earned money that you actually care. my wife is a savvy smart lady and it was transparent to her that she was getting lip service from Scott. Good news is that the service guys handled things in a professional way and you could tell that they actually cared. thanks Bob!, thanks Andy! Fingers crossed that our son will enjoy his jeep for years to come!
"Best Dealership I've been to!"
- Elizabeth R
Pollard Jeep of boulder is the place to go! They are absolutely amazing. They treat you the respect and want to make sure their customers are happy. Kaytlin, Will, and Monte are fantastic. They made me feel comfortable and made me feel like they personally knew me ( it was my first time there). I will keep going to this dealership and I will be spreading the word. Thank you pollard.
We recently leased a new 2017 Jeep Compass. We have nothing but good things to say about the team at Pollard Jeep. Thank you for treating us with respect and listening to our needs and desires. If you are looking for a Jeep I would recommend Pollard Jeep.
Great service and sales Department.
Took my 2016 Grand in for oil change looking to lease a new one. Very helpful and knowledgeable staff . Will be making my next purchase there.