Morgan Loomis
Morgan Loomis at Brattleboro Subaru

Morgan Loomis | Page 57

Service Advisor

Brattleboro Subaru

1234 Putney Rd
Brattleboro, VT 05301

Contact Me
4.9
585 Reviews

I have been working with Subaru and have owned them myself, I come from a small town in Vermont and love when everyone brings in their animals to visit. I have dogs and cats myself and truly enjoy the environment and personality everyone brings with them to Subaru when they come in.

Dealership Experience

8 yrs

Industry Experience

8 yrs

Specialties & Trainings

service, parts, and customer service

4.9

585 Reviews

Write a Review

585 Reviews of Morgan Loomis

September 15, 2021

Dealership Rating
Employee Rating

I was disappointed at how long it took to get an appointment and the fact that additional work supposedly needed to be done. How would I know if the car had been sanitized? That was not mentioned t More

by DenaFletcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 28, 2021

Brattleboro Subaru responded

Hello Dena Fletcher, I want to apologize for how long it took to get an appointment, but since restrictions were lifted the number of vehicles wanting servicing, along with the lack of additional work force available (seen by many businesses) that makes scheduling a time to be further out than we are accustomed to. In reference to additional work needing to be performed, our goal is to assure our customers are aware of any needed servicing, but it is not required to be repaired here. If in the future you would like your vehicle sanitized before being returned, we will gladly perform that. Also I apologize for the reminder sticker not being installed and we can mail one of those right to you. If you would like to discuss further, feel free to contact me. Shawn McMillan Service and Parts Director

September 13, 2021

Dealership Rating
Employee Rating

timely, professional, tries to help out with questions about computer as you have to be a computer person to understand everything....great staff.. More

by lsketchy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: dont know who serviced but front desk staff very helpful

Sep 14, 2021

Brattleboro Subaru responded

lsketchy, we are glad to hear that our staff could be of service!

September 13, 2021

Dealership Rating
Employee Rating

Quick, thorough and friendly service. I would definitely recommend this service center to friends and family ! More

by KASH517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan

Sep 13, 2021

Brattleboro Subaru responded

KASH517 thank you for your 5 Star rating and recommendation! Take care!

September 07, 2021

Dealership Rating
Employee Rating

I brought the car in for a routine inspection and car returned with a problem not present when it arrived—car now makes screeching sound when turning left. More

by ntc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Sep 20, 2021

Brattleboro Subaru responded

Our goal is always to provide a positive service experience and we have attempted to assist this customer. We are waiting for a response and will assist them as soon as we hear from them. Shawn McMillan Service and Parts Director

September 07, 2021

Dealership Rating
Employee Rating

Very helpful service team and Service manager. I also was offered financial support for some of the recommendations for repair. I appreciate that financial support ! More

by RUTHKIBBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2021

Brattleboro Subaru responded

RUTHKIBBY we are so happy to hear that you enjoyed your experience with our Service Department and that you were well taken care of.

September 06, 2021

Dealership Rating
Employee Rating

Service to auto was great however I waited in waiting room for over an hour AFTER the finish time on my car. The only thing separating me from clerk was glass wall with glass door. They knew I was wait More

by ANNETTE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2021

Brattleboro Subaru responded

ANNETTE7 we apologize for not contacting you in a timely fashion. Our Service staff is usually very good about checking in the waiting room.

September 02, 2021

Dealership Rating
Employee Rating

Very professional and helpful. They listened to my concerns. When they completed the task,, they gave me feedback and allowed time for questions and queries. More

by oneltasemple
Recommend Dealer
Yes
Sep 03, 2021

Brattleboro Subaru responded

Thank you oneltasemple for you high star rating and kind words. We are happy to hear that you were well taken care of by our Service Department!

September 02, 2021

Dealership Rating
Employee Rating

This was a big service, and it was done in record time. As far as we know, everything that needed to be done, was done. More

by Gibson1073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Brattleboro Subaru responded

Gibson1073 happy our Service Department could be of help. Take care!

September 02, 2021

Dealership Rating
Employee Rating

ery friendly and efficient service. Comfortable waiting room with complimentary cold and hot drinks. All service work done as promised. Easy to schedule appointment. Also checked for any recalls on the veh More

by jimframe2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 02, 2021

Brattleboro Subaru responded

jimframe2009 we're happy that our Service Waiting Room could be very accommodating and that our Service Department was able to help!

September 02, 2021

Dealership Rating
Employee Rating

It was good. They did not fill out the service report correctly and. failed to install a missing. clip on. may 2021 WRX. Overall it was fine everyone was friendly and service was acceptable. At a More

by mhall17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2021

Brattleboro Subaru responded

mhall17 we apologize for not providing a 5 Star Experience. Based on your review information we cannot look up your service history, did we replace the clip? If we did not, let us know and we can get that taken care of.

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