Morgan Westrich | Page 2

Key Acura of Gainesville responded

Thank you so much for the great feedback! We’re thrilled to hear you had an excellent experience with our team. We look forward to welcoming you back to Key Acura of Gainesville again soon — and we truly appreciate you choosing us. — Louis Costales, General Sales Manager Acura of Gainesville

Key Acura of Gainesville responded

We’re sorry to hear you feel this way, though we’re confident that our team treated you with professionalism and respect throughout your experience. Our staff—including management—worked hard to answer your questions and provide honest, transparent information at every step. While we regret that you’re disappointed, your feedback has been reviewed with our sales team to ensure continued growth and consistency. We did everything possible to assist during and after the sale, and we wish you the best with your new vehicle. — Louis Costales, General Sales Manager Acura of Gainesville

Key Acura of Gainesville responded

Thanks for sharing your positive experience. We’re glad your Kia Sorento service was completed right on schedule and that our team was friendly. We look forward to serving you again. The difference is Key

Key Acura of Gainesville responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! The difference is Key