Muriel Brown

Jason, my car sales associate, and Muriel, the general manager, were both incredibly patient, attentive, and helpful throughout the entire process. They took the time to listen to my needs, answer my ques manager, were both incredibly patient, attentive, and helpful throughout the entire process. They took the time to listen to my needs, answer my questions, and make thoughtful recommendations without making me feel pressured. I truly appreciate their professionalism and excellent customer service. They made the car-buying experience much more comfortable and enjoyable! More

by TURLEY47 Verified Customer Verified Customer

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Very courteous staff. Service department provided guided video explanation of needed and recommended items. Waited in the comfortable reception area. Service department provided guided video explanation of needed and recommended items. Waited in the comfortable reception area. More

by SJDOBECKI Verified Customer Verified Customer

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They did everything they could & got me I the car I wanted at the price I wanted thank you Nissan wanted at the price I wanted thank you Nissan More

by DORNELLBAKER Verified Customer Verified Customer

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I was told my "oil change" deal I bought that includes 3 oil changes was up and this was all. I had only gone 1 other time. My car is only 1 year old and I went on my 6 month date. Anyways, they looked i oil changes was up and this was all. I had only gone 1 other time. My car is only 1 year old and I went on my 6 month date. Anyways, they looked it up and said someone else in Alton used my oil change and there was no way of changing it. Someone messed up my account and this other persons account. I had to call the original seller of the car, ( St. Charles ) and then also Alton. None of them could delete this other persons name off my account. They said I had to call Nissan's national office. No help from 3 dealerships. It was on the paperwork, someone else's oil change number and their name but it was on my account and nobody could take it off or offer me another oil change. I also asked about a piece of foam in my windshield that was sticking out, guess what, after the oil change, it was still sticking out. More

by SANDRAWILLTROUT Verified Customer Verified Customer

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Very crowded will take a long time to complete the deal. Waited over a week to get the vehicle (used) said they were working on it. Dog hair on all seating they tried twice to clean it. Finally I gave deal. Waited over a week to get the vehicle (used) said they were working on it. Dog hair on all seating they tried twice to clean it. Finally I gave up. Yesterday the check engine light came on after only a half of tank of gas. Code P0420 now it needs catalytic converter. Don’t know if I’ll ever go back. Sat almost 3 hrs to pay cash for the vehicle. More

by SONOFJULIE3 Verified Customer Verified Customer

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Very professional couritious and knowledgeable they got me in and answered all my questions and got me serviced they waiting area and bathrooms were nice and clean and everyone were so friendly I’ll defini me in and answered all my questions and got me serviced they waiting area and bathrooms were nice and clean and everyone were so friendly I’ll definitely be back More

by CARLESLBURKHEAD Verified Customer Verified Customer

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Close to home and a very pleasurable buying experience. My salesman was knowledgeable and a big help with the buying process My salesman was knowledgeable and a big help with the buying process More

by KELCUR67 Verified Customer Verified Customer

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Professional, courteous, clean, and convenient hours. I did a drop off and picked up my car that evening well after the car was ready. Fantastic service - oil and transmission fluid changed. I did a drop off and picked up my car that evening well after the car was ready. Fantastic service - oil and transmission fluid changed. More

by MARKANDREWS3 Verified Customer Verified Customer

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I had a great experience buying my new Kicks Thomas Bell is a great salesman. I've already recommended your dealership to friends whom have expressed their interest in buying a car from you. is a great salesman. I've already recommended your dealership to friends whom have expressed their interest in buying a car from you. More

by BRADYHANSON217 Verified Customer Verified Customer

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Dave was fantastic and explained everything well. I was happy with the service as received. I was happy with the service as received. More

by JEREMYLANE98 Verified Customer Verified Customer

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