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Muriel Brown

Overview Reviews (30)

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Muriel Brown

Muriel Brown | Page 2

GM

Auffenberg Nissan

1130 Auffenberg Avenue
Shiloh, IL 62269

Contact Me

4.5

30 Reviews

Overview Reviews (30)

Dealership Experience

1 yr, 6 mos

Industry Experience

9 yrs, 6 mos

4.5

30 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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30 Reviews of Muriel Brown

June 26, 2026

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Employee Rating

I had a great experience buying my new Kicks Thomas Bell is a great salesman. I've already recommended your dealership to friends whom have expressed their interest in buying a car from you. is a great salesman. I've already recommended your dealership to friends whom have expressed their interest in buying a car from you. More

by BRADYHANSON217

Verified Customer

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Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Thomas Bell

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for choosing us, we're thrilled to hear you had a great experience with Thomas! We appreciate your recommendation and look forward to helping your friends find their perfect car too. #HappyCustomers #SatisfiedCustomers #NewKicks #GreatSalesman.

June 24, 2026

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Dave was fantastic and explained everything well. I was happy with the service as received. I was happy with the service as received. More

by JEREMYLANE98

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Dave Alvarez

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your positive feedback! We aim to provide excellent service and it's great to hear that Dave exceeded your expectations. We appreciate your business and look forward to serving you again in the future.

June 24, 2026

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The lady behind the counter service was very helpful and they did a great job on my car they did a great job on my car More

by SHAREEFG193

Verified Customer

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Recommend Dealer

Yes

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for the kind words! We are thrilled to hear that our team provided you with excellent service and that you are pleased with the results for your car. It's our pleasure to assist you with all your automotive needs. Come back anytime!

June 22, 2026

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My overall experience was excellent. From the time I entered until the end of the service. From the time I entered until the end of the service. More

by ARUFFIN

Verified Customer

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Recommend Dealer

Yes

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had an excellent time from start to finish. Our team works hard to ensure every customer has a positive experience. We look forward to serving you again soon.

June 21, 2026

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My service agent is always very welcoming and knowledgeable. My Service time was fast as well. knowledgeable. My Service time was fast as well. More

by Jackson15

Verified Customer

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Recommend Dealer

Yes

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for the positive feedback! We strive to provide excellent customer service and we're glad to hear that our service agent was welcoming and knowledgeable. We value your time and are happy to hear that your service was fast. We look forward to seeing you again soon! #CustomerSatisfaction #GreatService #FastService

June 21, 2026

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Great dealership full of helpful and awesome employees. They will help you with whatever you need. They will help you with whatever you need. More

by KUUGAKILLER1997

Verified Customer

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Recommend Dealer

Yes

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your kind words! Our team is dedicated to providing top-notch customer service and we're glad we could assist you. We can't wait to work with you again in the future. #CustomerSatisfaction #TeamEffort

June 20, 2026

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They do good work and keep prices reasonable. They do not push for unnecessary repairs. They do not push for unnecessary repairs. More

by npendergrass

Verified Customer

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Recommend Dealer

Yes

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your kind words! We strive to provide top-notch service at affordable prices and prioritize only necessary repairs. We appreciate your support and hope to continue exceeding your expectations.

June 20, 2026

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Everyone was very polite, friendly, and the service was fast. I would definitely. The front desk was very accommodating. fast. I would definitely. The front desk was very accommodating. More

by TUCKERD28

Verified Customer

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Recommend Dealer

Yes

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for taking the time to share your positive experience with us! Our team strives to provide excellent service and we're delighted to hear that you were pleased with your visit. We hope to see you again soon!

June 18, 2026

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Service was excellent. Everything was explained very well. Check out and review of services was detailed. Along with future needs on maintenance. Everything was explained very well. Check out and review of services was detailed. Along with future needs on maintenance. More

by HOTROD1983

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jenine

Jul 30, 2026 -

Auffenberg Nissan responded

Thank you for your positive feedback! We're thrilled to hear that our service exceeded your expectations and that our team was able to explain everything clearly. We look forward to serving you again in the future.

June 12, 2026

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So a safety part was missing off of my new 2026 vehicle. I was told online to contact a manager. I called the store, who wouldn't give me a manager and I have yet to get a response from any manager. The fir I was told online to contact a manager. I called the store, who wouldn't give me a manager and I have yet to get a response from any manager. The first call, I was told they were busy. After this, they ghosted me. It took weeks and finally calling Nissan USA to get the missing part. I was very patient and polite about this at first, until I was told by the dealership that I should go buy the missing part from the store. This was after they said over the phone that they had the part. We still don't have the ability to pay the monthly loan payment online. I tried the app on two phones and the website on 3 computers. They're option was for me to pay the $3.50 processing fee for them to take my payment. Find a different company and dealership to deal with. If you choose to go here, plan to spend 6 hours here since the both times I bought a car here, they only had one finance person. More

by robertgwright9

Sales Price Transparency

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Finance Experience

Recommend Dealer

Jul 30, 2026 -

Auffenberg Nissan responded

Dear valued customer, we apologize for the inconvenience and frustration you experienced. We are committed to providing quality service and ensuring customer satisfaction. We will look into this matter and take appropriate actions to ensure this does not happen again. Thank you for bringing this to our attention.