NICK MANCUSO

I cannot say enough amazing things specifically about this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and mult this location OR Greg Taylor- run to Rusty Wallace Kia ALCOA!! My amazing experience started with Greg who is THE BEST from start to finish (and multiple times in between lol)- I have been taken advantage of in the past by salespeople- NOT him. He is a true family man and you can actually trust he will treat you as he would his wife or children and have your best interest at heart. He was more than patient enough with me throughout the car buying process (I am not the easiest cookie by this point in life lol) and I got an amazing deal thanks to him. He is extremely hands on and involved even AFTER completing the sale- and I had a false alarm w my car only a week after getting it and couldn't be MORE IMPRESSED with his continued care and customer service (answering and helping me after hours on the wknd!!), and this compliment extends to the service dept in the dealership as well. Donna was my first point of contact for that and she was really on the ball getting things set up to be checked out asap and accommodations made. Nick, the service advisor, could not be more courteous, helpful, and efficient. I feel so good knowing my car will be under his care when needed in the future!! I honestly didn't know what I could expect from a dealership service dept so that was a wonderful surprise. I can happily report that it was an accessory I had placed on my Kia Soul that caused the engine not to start (a safety feature), hate the drama that ensued to figure that out :P, but can say without a shadow of a doubt I made the right decision to make such a large purchase with Kia Alcoa bc I know how I will be treated if any issues DO arise!! Greg has continued to follow up with me since I got my car back. The customer service at this specific location is just outstanding. My car is amazing and so much fun to drive, but that much more great having the security I feel thanks to the dealership I got it from! Most people can't say that with certainty after just the first week of buying their car hehe but I can! Thanks so much again Greg for helping me make the best decision!!!! More

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We are on our fourth car with RW Kia. All we ever hear is, "leave a review...we would love a review...here are the answers that will help us in your review." Well, after many reviews, her All we ever hear is, "leave a review...we would love a review...here are the answers that will help us in your review." Well, after many reviews, here is a legit complaint. We brought low tire pressure to the attention of the service department and they dismissed it. On the next scheduled oil change, we again brought it to their attention. Instead of looking, they rotated the tire to another location and said there was nothing. Yesterday, at the scheduled oil change, guess what, they brought to our attention a slow leave/small hole in the tire. As a result, we asked them to plug it and we were denied that service. In addition, they were dismissive and stated that those "tires are know for that." I am really miffed at this approach to service and safety. So, this review is a one star for many reasons. Let's hope they treat the next return customer better. More

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excellent service, no complaints, well within what I was expecting as a service for my vehicle. expecting as a service for my vehicle. More

by thecharles.chin Verified Customer Verified Customer

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Great facility and courteous, friendly staff. Fast efficient service. Not pushy or demanding. Take care of the customer needs. Fast efficient service. Not pushy or demanding. Take care of the customer needs. More

by FORESBRR Verified Customer Verified Customer

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They completed the work needed and I have no concerns about the work. Everything was reset about the work. Everything was reset More

by FINDEASTTNREALESTATE Verified Customer Verified Customer

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Rusty Wallace Kia has provided excellent service each time our vehicle has been brought in. The staff are friendly and helpful. time our vehicle has been brought in. The staff are friendly and helpful. More

by nancyjohnson1965 Verified Customer Verified Customer

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This visit was quick, only there one hour for recall check. Much better than last time I was there! check. Much better than last time I was there! More

by CINDYADAMS865 Verified Customer Verified Customer

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Fast reliable service with a great comfortable waiting room. Easy to schedule. An appointment. I'd asked reliable service room. Easy to schedule. An appointment. I'd asked reliable service More

by tomturner22 Verified Customer Verified Customer

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The sales people are not overly pushy though the service department is always a wait to get into department is always a wait to get into More

by HEATHERLEWRIGHT Verified Customer Verified Customer

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Service and labor fees are too high and forcing people to go elsewhere. For their repairs go elsewhere. For their repairs More

by lisaw175 Verified Customer Verified Customer

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