NICK MANCUSO | Page 28

Great service. The employees are amazing. They give you cold drinks and snacks. Also had lunch once. The employees are amazing. They give you cold drinks and snacks. Also had lunch once. More

by deski1269 Verified Customer Verified Customer

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Purchased this car in 2019 and I have always been very pleased with the service until a few months ago, when I could not get them to return my call to make a Service Appointment and I had to contact the S pleased with the service until a few months ago, when I could not get them to return my call to make a Service Appointment and I had to contact the Salesman twice to make an appointment. They could not provide my 60,000 mile service for a month, so I had to go to another dealer, since I was making a trip in the next few weeks. I had a dome light issue and I was told several times that they had forgotten and they would check it next time. Dome light was such a small item, I figured that they would handle it when they had time. When I asked Rusty Wallace-Alcoa personnel at the last Service, I was told that the car was out of warranty. I thought that I had a 200,000 mile warranty, but I was told that the warranty ran out at 60,000 miles. I explained that I had asked them to look at it several times, but the Service Attendant stated that that was their policy. I have been passing two other dealers to get to Rusty Wallace-Alcoa for service. Time to re-think that one. Just when I am about to trade the other vehicle. More

by wb4fen Verified Customer Verified Customer

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Awesome customer service would highly recommend Rusty Wallace Dealships to all my friends and family Wallace Dealships to all my friends and family More

by ASUTTON1023 Verified Customer Verified Customer

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Everything was great! The sales and service department are always great and take care of my family! The sales and service department are always great and take care of my family! More

by Kia fan 4 life! Verified Customer Verified Customer

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Good service, nice waiting area, they kept me up to date on vehicle. Really enjoyed the snacks. on vehicle. Really enjoyed the snacks. More

by MCDANIEL409 Verified Customer Verified Customer

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Service department was great and helpful last time for oil change. They did something about the floor mats that I couldn’t do. oil change. They did something about the floor mats that I couldn’t do. More

by CAULEYDELORIS Verified Customer Verified Customer

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Excellent dealership. Service department is top notch. They always keep you up to date on how your repair work is going. Vehicle is always done when promised Service department is top notch. They always keep you up to date on how your repair work is going. Vehicle is always done when promised More

by Dwayneg1965 Verified Customer Verified Customer

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Hire people that respect others property and have no desire to touch or read personal items. Taking my business elsewhere desire to touch or read personal items. Taking my business elsewhere More

by j.marc.modeling Verified Customer Verified Customer

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Nick Mancuso was the best! Very friendly and knowledgeable. Made the experience very easy. Thanks Nick Very friendly and knowledgeable. Made the experience very easy. Thanks Nick More

by TRAILSOFTHESMOKIES Verified Customer Verified Customer

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Service is fast and easy, unlike the stupid reviews you keep asking me to do. The staff are all courteous and knowledgeable. But I’m really tired of having to go through the rigamarole of telling you this keep asking me to do. The staff are all courteous and knowledgeable. But I’m really tired of having to go through the rigamarole of telling you this every xxxx time. More

by RPTEDFORD Verified Customer Verified Customer

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