I want to share a very disappointing experience with this
dealership.
I originally came in to purchase a Jeep Wagoneer L. I was provided with information for that specific vehicle, including the VIN and m
dealership.
I originally came in to purchase a Jeep Wagoneer L. I was provided with information for that specific vehicle, including the VIN and mileage. After discussing pricing, I was later contacted and told that a bank was found that could approve me under the terms I wanted, and I was invited back to complete the deal.
When I arrived, the salesperson, Nanna, showed me the financing terms. I signed the paperwork under the assumption that I was purchasing the same Wagoneer L that had been previously discussed.
However, after leaving the dealership, I realized that the vehicle I received was not the same car. It turned out to be a standard Jeep Wagoneer, not the L version, with a different VIN and mileage. On top of that, this vehicle is a different trim and does not even have power-folding rear seats, which the original vehicle had.
I was also told that I was given a “discount” to make the deal work with the bank. In reality, they extended the loan by 3 additional months, and the total of those extra payments essentially cancels out that so-called discount.
I feel completely misled. The difference between a Wagoneer L and a standard Wagoneer is significant — the L version is longer, more expensive, and offers more cargo space, which was important for my needs.
The next day, my husband contacted the salesperson. He was told, “it’s not a problem, just bring the car back and take your trade-in.” But this is not a real solution. We need a vehicle, we have a small child, and we already invested time and effort into this purchase.
I honestly never thought something like this could happen — that a dealership would substitute a completely different vehicle without clearly explaining it.
I am extremely disappointed and would not recommend this dealership unless you carefully verify the VIN, trim level, and every detail before signing anything.
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by Oshkaevanatali
Jun 19, 2026 -
Hudson Nissan of Charleston responded
Management respectfully disagrees with your account of what transpired during the vehicle purchase. While we do not disclose identifying details of transactions in an online setting, we were fully transparent throughout this transaction. Please feel free to contact us directly if you wish to discuss this matter further.
Easy transaction.
They have me the information I needed and provided timely response on multiple questions.
They have me the information I needed and provided timely response on multiple questions.
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by Mkost7278
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Jun 19, 2026 -
Hudson Nissan of Charleston responded
We are thrilled to hear that you had an easy and informative experience with us! Our team is dedicated to providing timely and helpful responses to all of our customers' questions. Thank you for taking the time to leave us a review!
We came, we saw, we purchased.
Nana helped us in/out in less than 1 1/2 hrs. Great car, great price, no pressure.
Nana helped us in/out in less than 1 1/2 hrs. Great car, great price, no pressure.
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by KSOPENROADS
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Jun 19, 2026 -
Hudson Nissan of Charleston responded
Thank you for your kind words! We are delighted to hear about your positive experience with Nana. At Hudson Nissan of Charleston, we prioritize making the car-buying process smooth and stress-free. Enjoy your new car and please don't hesitate to reach out if you need anything else.
Dan un muy buen servicio y le ayudan en todo a uno aunque
no hable inglés tratan de hacerte sentir de la mejor manera posible
no hable inglés tratan de hacerte sentir de la mejor manera posible
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by VENTASGALEANO504
Verified Customer
Verified Customer
Jun 19, 2026 -
Hudson Nissan of Charleston responded
Thank you for your review! We are dedicated to providing exceptional service and ensuring that all of our customers feel comfortable and welcome, regardless of language barriers. We appreciate your support and look forward to serving you again.
Trustworthy, helpful, attentive, knowledgeable This
dealership is Trustworthy, helpful, attentive and have very knowledgeable associates working there. Would recommend
dealership is Trustworthy, helpful, attentive and have very knowledgeable associates working there. Would recommend
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by SHONTAYMANIGAULT13
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Jun 19, 2026 -
Hudson Nissan of Charleston responded
Thank you so much for your kind words! We strive to provide excellent service and are thrilled to hear about your positive experience. We truly appreciate your recommendation and hope to see you again soon at Hudson Nissan of Charleston.
Quick, efficient, and an easy process Nana was great and
quick with any questions I have
quick with any questions I have
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by RICKYMILLER426
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Jun 22, 2026 -
Hudson Nissan of Charleston responded
Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us was quick, efficient, and hassle-free. Our team strives to provide excellent services, and Nana will be delighted to know that you appreciated her quick responses to your questions. We can't wait to work with you again!
Great Great service and experience, give it a five star
ranking Would buy a car from them again
ranking Would buy a car from them again
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by Maysben70
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Jun 22, 2026 -
Hudson Nissan of Charleston responded
Thank you so much for your positive feedback! We are thrilled to hear that your experience with us was great and that you would give us a five-star rating. We can't wait to help you purchase your next car in the future. Thanks for choosing us!
Great experience and a very competent sales person help
me out greatly. I would definitely do business with Hudson's home again.
me out greatly. I would definitely do business with Hudson's home again.
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by jackman
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Feb 25, 2026 -
jackman responded
Great experience would definitely do business with Hudson Nissan again.
They did not discuss any package with oil changes.
It took over 5 hrs just to buy the car. Had much better experiences at other car dealerships
It took over 5 hrs just to buy the car. Had much better experiences at other car dealerships
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by GREENKEEGAN2
Verified Customer
Verified Customer
Jun 22, 2026 -
Hudson Nissan of Charleston responded
Hi, we apologize for the lengthy purchase process. We strive to provide efficient service and will work towards improving our processes. Thank you for bringing this to our attention. We value your feedback and hope for another opportunity to provide you with a better experience.
Okay ?
? We went back and forth with the finance officer, Isaac. We felt pressured to sign.
? We went back and forth with the finance officer, Isaac. We felt pressured to sign.
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by MAMIE703
Verified Customer
Verified Customer
Other Employees Tagged:
Nana Osei
Jun 22, 2026 -
Hudson Nissan of Charleston responded
Hi there, we apologize for any pressure you felt during your interaction with our finance officer, Isaac. We strive to provide a comfortable and transparent process for all of our customers. Please let us know if there is anything we can do to make things right. Thank you.
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