Nancy Frasula

Excellence (as usual). I've been a customer for 5 years (and have owned 5 Audi vehicles). I love the cars but love Audi Livermore's service quality. It's also nice to see t I've been a customer for 5 years (and have owned 5 Audi vehicles). I love the cars but love Audi Livermore's service quality. It's also nice to see the same faces year after year. More

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Nancy is exceedingly helpful and very knowledgable! She goes beyond her job description to insure the customer’s needs are met. . She goes beyond her job description to insure the customer’s needs are met. . More

by ILOVESLUCY Verified Customer Verified Customer

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Very helpful communicated. Well, suggested other options. Kept me informed in person and by phone Well, suggested other options. Kept me informed in person and by phone More

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They have been serving my car since 2016. I’m happy with the service they have provided. I’m happy with the service they have provided. More

by BOB_ANDREWS Verified Customer Verified Customer

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Great service and attention. Nancy follows through all the time and service is always good. Nancy follows through all the time and service is always good. More

by SCHOFIELD Verified Customer Verified Customer

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I have been a customer of Audi in Livermore for many years. The service and working with Nancy has been excellent. Nancy has been excellent in providing info , support and assistance needed. Over all years. The service and working with Nancy has been excellent. Nancy has been excellent in providing info , support and assistance needed. Over all service at Audi is easy and in particular working with Nancy makes it a pleasure dealing with my car requirements. More

by Hosshamidi Verified Customer Verified Customer

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Nancy was friendly , knowledgeable, and more than accommodating for my special needs. She was able to coordinate the service with the body shop. accommodating for my special needs. She was able to coordinate the service with the body shop. More

by ILOVESLUCY Verified Customer Verified Customer

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BEST DANG SERVICE EVER! THIS IS GOING TO SOUND LIKE A PAID ADVERTISEMENT BUT I PROMISED THE FOLKS THAT WORK AT AUDI OF LIVERMORE CA I WOULD WRITE AN 100% HONEST POST OF MY E THIS IS GOING TO SOUND LIKE A PAID ADVERTISEMENT BUT I PROMISED THE FOLKS THAT WORK AT AUDI OF LIVERMORE CA I WOULD WRITE AN 100% HONEST POST OF MY EXPERIENCE OF WORKING TOGETHER FOR SEVERAL YEARS. THESE FOLKS GO ABOVE AND BEYOND ON CONSISTENTLY - NOTHING MATTERS MORE IN THIS BUSINESS THAN THAT! CLEARLY I AM PICKY AS xxxx! I AM ALWAYS LOOKING FOR A PLACE WHERE I CAN RELY ON A RELATIONSHIP FOR DECADES AND BE TREATED WITH THAT EXTRA SPECIAL CARE. NOT EVERYONE NEEDS THAT BUT IT SURE IS DANG NICE TO GET THAT LEVEL OF CUSTOMER CARE EVER SINGLE TIME AT AUDI LIVERMORE CA More

by ECEREGHINO Verified Customer Verified Customer

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All of the staff is great to work with and get repairs done in a timely manner. done in a timely manner. More

by fleetlease.adesagoldengate Verified Customer Verified Customer

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I had Audi Q7 since 2022 And have visited this dealership multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky multiple times. Most often I would work with Nancy or Ismael. The biggest issue with the car is usually electronics and the ongoing issue is squeaky brakes. During multiple visits Nancy told me that she was surprised to hear about squeaky brakes because that’s not an issue that Audi typically has. Eventually, I recorded the video and brought it in. After reviewing the video with Ismae he has acknowledged that this is an ongoing issue with Audi and that if we wanted them to look at it, it would cost close to $600 for each break even if it’s just a pebble stuck on the brakes. He insisted that this was not covered by the extended Warranty but if we wanted to complain to someone, we can call the number he can provide. The only tire or break service that is covered by the extended warranty is “visual check.” Staff is not rude, but not compassionate or empathetic either. The service is usually rushed, the interactions are quick and cold, not a lot of conversation or dialogue or willingness to listen. The reality is that if we treated me like that during the purchase phase or if My car brakes were squeaking this loud during test drive I would not have purchased the car. Everything worked for about 12 months, but after the first year something is always a little off. I can tell that both the staff and our family are all exhausted from frequent visits and tense conversation. I do not recommend purchasing Audi and I do not recommend this dealership. More

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