Nancy Frasula
Nancy Frasula at Audi Livermore
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Nancy Frasula | Page 2

Service Advisor

Audi Livermore

3400 Las Positas Rd
Livermore, CA 94551

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4.9
170 Reviews
4.9

170 Reviews

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170 Reviews of Nancy Frasula

March 28, 2024

Dealership Rating
Employee Rating

They go to the greatest length to take care of my needs. I would never use another Audi. Service department. More

by PHIL70
Recommend Dealer
Yes

Other Employees Tagged: Nancy Frasula

March 01, 2024

Dealership Rating
Employee Rating

I have a great experience so far with this dealership. Specifically Nick provides great support whenever I had any questions and concerns More

by tiwary.pankaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2024

Dealership Rating
Employee Rating

We have been going to this service center for more than 10 years and we have always received very good service More

by CHECKAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ismael Dastagirzada

January 16, 2024

Dealership Rating
Employee Rating

Service is excellent. Nancy is always amazing to work with. Everyone is always helpful and accommodating More

by SRVIESS
Recommend Dealer
Yes

Other Employees Tagged: Nancy Frasula

January 15, 2024

Dealership Rating
Employee Rating

Charged unfairly too much Unfair diagnostic which audi m disto was doing for free, livermore audi charged $250 More

by QURESHI.KAMRAN
Recommend Dealer
No

Other Employees Tagged: Nancy Frasula

Jan 29, 2024

Audi Livermore responded

Thank you for your feedback on your recent diagnostic visit. A diagnosis was performed on your Audi to understand why a warning light came on. We would like to offer the opportunity to service your vehicle and waive the diagnostic fee, but have so far not been able to make contact. Please contact us at your earliest convenience so that we can help deliver a positive resolution to the matter. Thank you, Johnny Cheng, Service Manager

January 13, 2024

Dealership Rating
Employee Rating

Great customer service. Like the Uber ride to and from. Like the offer to wash the car even though I couldn't take advantage of it this time around. More

by ALICE.LEWSEY
Recommend Dealer
Yes

Other Employees Tagged: Nancy Frasula

January 13, 2024

Dealership Rating
Employee Rating

Audi has always been there for me when purchasing a vehicle. Great sales and service. More

by PREM0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Yoritate, Johnny Cheng , Yohan Haddad

January 13, 2024

Dealership Rating
Employee Rating

Nancy and the tech went above and beyond to fix my issue and more Great experience More

by CHAD.ARNOLD2
Recommend Dealer
Yes

Other Employees Tagged: Nancy Frasula

December 27, 2023

Dealership Rating
Employee Rating

Livermore is my chosen dealership for service even though my Q7 was purchased in Concord. Livermore's service department is head and shoulders above with its friendly and fast service! And that has everythin More

by DKBERRIES
Recommend Dealer
Yes

Other Employees Tagged: Nancy Frasula

December 24, 2023

Dealership Rating
Employee Rating

Best dealership I have ever worked with! Service is excellent! Works with you to make a deal! More

by BSALEMME
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Yoritate, Johnny Cheng, Adrees Sharza , Crystal Gomez, Yohan Haddad

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