Nancy Gennarelli | Page 12

Friendly and helpful She kept me up to date. Answered all my questions. Dealership lounge was clean and comfortable. Answered all my questions. Dealership lounge was clean and comfortable. More

by dale632 Verified Customer Verified Customer

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Nancy has been very pleasant and professional. She has been good in communicating any issues associated with the repairs to my truck. I do not hold her accountable in the lack of progress in repa She has been good in communicating any issues associated with the repairs to my truck. I do not hold her accountable in the lack of progress in repairing my vehicle I believe the issues are beyond her control. MY truck has been in the dealership for over six weeks and is still being diagnosed. As expected I am starting to get very frustrated. This is a 2023 Silverado and I am starting to consider if there are any other options I should pursue to have this issue resolved. More

by ashley.wallbank Verified Customer Verified Customer

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They always get my truck in quickly and communication is always top notch. Thank you Southern! always top notch. Thank you Southern! More

by Greg Verified Customer Verified Customer

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Got my car done in a timely manner. I think that some of the parts prices are over priced especially for an older car when you can find them at a local auto parts store. I think that some of the parts prices are over priced especially for an older car when you can find them at a local auto parts store. More

by MELVINLYONS69 Verified Customer Verified Customer

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Nancy was awesome from the minute I spoke to her. She out my mind at ease, and resolved my issue quickly and efficiently. I will come back to Nancy, for sure. She out my mind at ease, and resolved my issue quickly and efficiently. I will come back to Nancy, for sure. More

by Susan Verified Customer Verified Customer

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Very good Nancy saved me a lot money by contacting my auto warranty company,I can,t thank her enough auto warranty company,I can,t thank her enough More

by Jmswatson189 Verified Customer Verified Customer

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They were super helpful and we’re very good at keeping me updated on the progress of my vehicle updated on the progress of my vehicle More

by Franku Verified Customer Verified Customer

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The automated systems make it very difficult to communicate with appropriate staff. I was repeatedly forrewarded to service writer and received recording that the number was not on service. When communicate with appropriate staff. I was repeatedly forrewarded to service writer and received recording that the number was not on service. When sent the link to view progress on the repair of my vehicle, information want updated or in error. More

by HYeomans Verified Customer Verified Customer

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While they are very hospitable, they need more qualified mechanics who can thoroughly follow threw on vehicles upon completion. mechanics who can thoroughly follow threw on vehicles upon completion. More

by MWILLIAMS85243 Verified Customer Verified Customer

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I’m a long time customer. They have never let me down. Excellent and professional! They have never let me down. Excellent and professional! More

by BEVERLYMOODY16 Verified Customer Verified Customer

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