Nancy Gennarelli

Great work and excellent service. They had me in and out that same day. I was happy with everything. They had me in and out that same day. I was happy with everything. More

by Rbswan384 Verified Customer Verified Customer

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Great people and great service ! !! I’m never taking my car to another dealership I will always be a customer. !! I’m never taking my car to another dealership I will always be a customer. More

by yahyness1 Verified Customer Verified Customer

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They need more technicians because 9 business days to diagnose the issues is absurd. The ai is not helpful and the call center is even worse! They gave me details that were not accurate what so ever cuas diagnose the issues is absurd. The ai is not helpful and the call center is even worse! They gave me details that were not accurate what so ever cuasing me to miss a day of work for no reason and burn a hrs wirth of gas and time. More

by Andrew brower Verified Customer Verified Customer

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Well I was charged for a tire rotation and it was not done waiting for my refund Why set a appointment time for 930am and it doesn’t matter what time you pick cause it still took until 2pm to pick my t done waiting for my refund Why set a appointment time for 930am and it doesn’t matter what time you pick cause it still took until 2pm to pick my truck up More

by stevenkelly72 Verified Customer Verified Customer

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Took 2 weeks of constantly calling to try to get any information and way too much money to tell me what I already knew, then they tried to sell me on exorbitant repairs I didn't need. Do not recommend information and way too much money to tell me what I already knew, then they tried to sell me on exorbitant repairs I didn't need. Do not recommend More

by gleber92 Verified Customer Verified Customer

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Very disappointed with Southern. I dropped my vehicle off the night before to get a battery replaced. Called three times the following day to get an update on my vehicle. Techs were I dropped my vehicle off the night before to get a battery replaced. Called three times the following day to get an update on my vehicle. Techs were too busy to take the call and was told I would get a call back. Never got a callback and at 430pm I received a text stating they had yet to even look at my vehicle and would update me the next day. No courtesy call to tell me they hadn’t looked at it nothing. Had to take a whole day off to wait for nothing to be resolved. This is poor customer service and if I can help it I will no longer be bringing my car here. Totally unacceptable. People have to work and just like they want to be paid we need to get to work to get the payment. More

by Cb Verified Customer Verified Customer

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GM Manager Steve Santomieri - Professional, attentive to details, and customer service. Thank you for your personal service and follow-up. details, and customer service. Thank you for your personal service and follow-up. More

by Craig Dellerba Verified Customer Verified Customer

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After follow up phone call the service and the delays makes a little more sense now. Please just be clear on intial expectations when they are communicated. makes a little more sense now. Please just be clear on intial expectations when they are communicated. More

by Wright4053 Verified Customer Verified Customer

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Your service rep at the counter was very misleading she told me one thing on Friday and said another thing on Monday I do not feel like I can trust your dealership told me one thing on Friday and said another thing on Monday I do not feel like I can trust your dealership More

by judyandlew Verified Customer Verified Customer

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Have good techs. Nancy Great. That's all you get , you're lucky I filled this out Nancy Great. That's all you get , you're lucky I filled this out More

by flittlejr Verified Customer Verified Customer

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