Nancy Gennarelli
Nancy Gennarelli at Southern Chevrolet

Nancy Gennarelli

Service Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.5
131 Reviews

Languages Spoken

English English

4.5

131 Reviews

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131 Reviews of Nancy Gennarelli

July 04, 2026

Dealership Rating
Employee Rating

6+ OUTSTANDING! !! Nancy and the Southern Chevrolet Service Team are Top Notch!!! Always the best service experience.... More

by rmartindjnflo
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jul 07, 2026

Southern Chevrolet responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

July 03, 2026

Dealership Rating
Employee Rating

It took a while for my car to actually be seen, but once it was the communication and assistance from the dealership was top notch. More

by me.watts725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Harvell

Jul 07, 2026

Southern Chevrolet responded

Thank you for taking the time to provide us with this feedback.

July 03, 2026

Dealership Rating
Employee Rating

A good dealership, well organized and personal with each customer. Well done, great customer service More

by Dimen62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 01, 2026

Dealership Rating
Employee Rating

Good place for your car where you can trust, excellent services!and super quick service More

by lopez2010.cll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2026

Southern Chevrolet responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 28, 2026

Dealership Rating
Employee Rating

They have a lot issues when it comes to their services advisors dealing with customers. Express lane customer service is usually a better experience. Talking to the service manager is a waste of time. No More

by goat.harpoon-4f
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jul 03, 2026

Southern Chevrolet responded

"Goat.harpoon-4f" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvce@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jul 04, 2026

goat.harpoon-4f responded

Elgin Bond 2018 Silverado 1500 But no need to contact me, I spoke to the manager and the service advisor, and I contacted Chevrolet corporate office and no one seemed concerned with the issues I put in this review before writing it. With that being said I don’t expect anything to get better from here. It didn’t make a difference then, and I doubt that it will now.

June 27, 2026

Dealership Rating
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The tech was very helpful and knowledgeable and the experience was great. I will definitely come back for service again More

by Audrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Goodrich

Jul 03, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2026

Dealership Rating
Employee Rating

Went to fast lane first was a little lost and the female there had a nasty disposition and I was sent to service and when i arrived she said you need to go next door. I said she sent me here and then she lo More

by KARENNEW4
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jun 19, 2026

Southern Chevrolet responded

Karen. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 17, 2026

Dealership Rating
Employee Rating

Nancy Gennarelli always makes me and my family feel like valuable customer Outstanding Superstar great More

by tolbert_andre
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jun 18, 2026

Southern Chevrolet responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 17, 2026

Dealership Rating
Employee Rating

Very easy to schedule appoints. Great, friendly staff who get the job done quickly and efficiently! More

by KWEASELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 18, 2026

Southern Chevrolet responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 16, 2026

Dealership Rating
Employee Rating

Nancy is always wonderful and so pleasant. She deserves a raise and a promotion! She is an asset to your company More

by CAITLIN.H.STITZ
Recommend Dealer
Yes

Other Employees Tagged: Nancy Gennarelli

Jun 17, 2026

Southern Chevrolet responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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