Nancy Marson | Page 4

The service department is always so friendly and helpful. Always a pleasure to do business with this dealership. Nancy is always professional and knowledgeable. Thank you. Always a pleasure to do business with this dealership. Nancy is always professional and knowledgeable. Thank you. More

by rboyd735 Verified Customer Verified Customer

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Our vehicle was taken to the service department 5 separate times for the same unresolved issue. The vehicle nearly caused serious harm to our family, yet each time it was returned to us, we were told separate times for the same unresolved issue. The vehicle nearly caused serious harm to our family, yet each time it was returned to us, we were told it was "fixed" when it clearly was not. After the final visit, the vehicle was returned in a condition where multiple features were unusable, making it unsafe and impossible for us to trust or operate. Because the vehicle could not be safely driven, we incurred multiple towing expenses to get it to the dealership. We requested reimbursement for these towing bills but the dealership has refused to reimburse us, saying they were waiting for Chrysler to decide. IF they truly cared about the customer they would have made the reimbursement to us. In addition the finance department has been unresponsive. Phone calls and emails regarding our extended warranty reimbursement have gone unanswered even though I submitted all the proper forms to them. We received only one response, which was written entirely in capital letters and was unprofessional in tone. Given the repeated failures to repair a serious safety issue, the lack of accountability, refusal to reimburse towing costs, and poor communication from the finance department, we cannot recommend this dealership More

by MLM Verified Customer Verified Customer

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Nancy in the service department is great, always professional and easy to work with. Your lucky to have her working for you. Thank you. professional and easy to work with. Your lucky to have her working for you. Thank you. More

by LARRY.VOWLES7256 Verified Customer Verified Customer

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Did a great job and I was very satisfied with the results from chiefland Chrysler dodge the whole staff did a fantastic job thank you John DiTullio from chiefland Chrysler dodge the whole staff did a fantastic job thank you John DiTullio More

by BUDDYDOG.JOHN Verified Customer Verified Customer

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Nancy in parts and Service provides excellent Customer Service. She’s always friendly and swift when it comes to doing things—her job. I think Nancy deserves a raise or a promotion. Service. She’s always friendly and swift when it comes to doing things—her job. I think Nancy deserves a raise or a promotion. More

by tdallas67 Verified Customer Verified Customer

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I've been going to Chiefland dcj for over 10 years. I always get great service and they do their best to stay within my budget I always get great service and they do their best to stay within my budget More

by CHRISTINEHELGESON85 Verified Customer Verified Customer

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The woman in the service department is very nice. She has always helped me anyway she could. She has always helped me anyway she could. More

by gator2cindy Verified Customer Verified Customer

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Very good service we will be back for the next service thank you very much thank you very much More

by mspburn Verified Customer Verified Customer

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Interior of my vehicle blackgrease on everything, I had to have cleaned ......this.not acceptable to have cleaned ......this.not acceptable More

by bobbychestone27 Verified Customer Verified Customer

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Polite, punctual courteous service is very professionally done. I would recommend these people any day. done. I would recommend these people any day. More

by bobdevoe7 Verified Customer Verified Customer

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