"they are scammy and not very honest about packages and..."
they are scammy and not very honest about packages and what's comes with the car and are not helpful, I would recommend they clean up there sales room too its dirty
"I like to start off by saying this was the best..."
- Jesse L.
I like to start off by saying this was the best experience I have had with a car salesperson. Nasim Fathi at Alfa Romeo in Van Nuys was incredible in providing a purchasing experience. In the past I have purchased from BMW, Lexus, Acura and I haven’t been given the kind of service I received from her. I went in to appraise my Acura SUV, so I can trade it for the Alfa Romeo Stelvio. Knowing that I needed to get back home to meet my clients virtually, she got some info off the Acura and took pictures in less than 5 mins. Nasim said she will run the numbers and text me the trade in amount and the price for the Stelvio. With in 3 mins of leaving the dealership, she sent me price for everything – that’s a total of 8 mins for everything to be done. On top of doing everything so quickly and professional, Nasim knocked off $10K off the MSRP – that was GREAT! I went in that night , but before going in she emailed me the paperwork to get approved and that took 5 mins to do everything. When I arrived at the dealership I noticed salesmen walking around without their masks on. Nasim had hers on at every moment and she noticed I was uncomfortable and I had explained I have OCD, High Anxiety and Panic disorder , so she had me wait in the back. Nasim was very understanding and when she saw salesmen (complaining about other customers and salesmen) near the area where I was at Nasim asked them to put on their masks and leave the area. Nasim provided the best purchasing experience! I have already referred one of my clients to her. I am thankful for her understanding about how I felt being around the salesmen walking around without face masks on. Shortly after the dealership temporarily closed until November 13th because some employees got Covid-19. The dealership website says it is because “due to the spike” in cases and its out of concern for customers, but thats not true. The dealership temporarily closed because employees got COVID-19 and I hope they contacted customers that might have potentially been exposed - I sure haven’t been. I give her a 5 STAR RATING! The dealership not so, especially since I waited 2 Hours for the finance guy to finish with a customer, when it should not have taken more than 45mins. I was out in 30 mins and thats because I didn't engage in his small talk, nor laugh at his remark he made about female employee coming to my house to wash car in bikini. With that said I will definitely recommend contacting Nasim if you’re looking to lease or buy a car from Alfa Romeo and she will make it a great and safe experience. I will only recommend this dealership if she is the person taking care of the customer.
"She went ABOVE and BEYOND to get us financed. She's the..."
She went ABOVE and BEYOND to get us financed. She's the BEST! Too BAD the first time I called the sales guy ran my credit n decided to GIVE UP on us! His LOSS is our GAIN. THANKS! Plzzzz make sure I checked the right sale agent.. . It's hard to tell by the pictures