Natalia Murillo
Natalia Murillo at Lake Chevrolet

Natalia Murillo

Service Advisor

Lake Chevrolet

4100 South 27th Street
Milwaukee, WI 53221

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3.9
15 Reviews
3.9

15 Reviews

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15 Reviews of Natalia Murillo

October 30, 2025

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Employee Rating

Not the best It took forever to get my car after I had to call repeatedly to say the same things I had already said. My sons called. I said my keys were in the car and I could not find them and they still Pa More

by Nadia.bucholtz
Recommend Dealer
No

Other Employees Tagged: Natalia Murillo

October 24, 2025

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Employee Rating

It's good service. And I wish there is a room for kids to play. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jarvis Mcelrath , Olivia Guzman

Oct 25, 2025

Lake Chevrolet responded

Thank you for your feedback, Laura! We're glad to hear that you had a good experience with our service at Lake Chevrolet. We appreciate your suggestion about having a play area for kids, as we always strive to improve our customer experience. If you have any further thoughts or need assistance, please feel free to reach out to us. Our team looks forward to seeing you again! Sincerely, The Team at Lake Chevrolet

October 24, 2025

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Great place, sIt's a good place, excellent service, the employees are friendly and make you feel trustworthy with their services.ervice and More

by Fito_fofo80
Recommend Dealer
Yes

Other Employees Tagged: Natalia Murillo

Oct 25, 2025

Lake Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Lake Chevrolet and found our service to be excellent. Our team takes pride in providing friendly and trustworthy service, and it's fantastic to know that it made an impact on you. We look forward to welcoming you back in the future! Sincerely, The Team at Lake Chevrolet

October 02, 2025

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Clean facility knowledgeable service techs fast service, reasonably priced services will come back for car maintenance again More

by MMMJH1964
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 03, 2025

Lake Chevrolet responded

Thank you for your review! We're glad to hear that you had a positive experience at Lake Chevrolet. It's great to know that you appreciated our clean facility, knowledgeable service techs, and fast, reasonably priced services. We look forward to welcoming you back for your future car maintenance needs! Sincerely, The Team at Lake Chevrolet

October 01, 2025

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My car was serviced 9/25 and the light is back on. After I paid over $300 to get my car serviced much over the estimate that was previously quoted. Then when you call the Supervisor nor the service ad More

by sharic09
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Oct 16, 2025

Lake Chevrolet responded

We’re sorry to hear about your experience and understand how frustrating it is to see that light come back on after your recent service. With how many electronics are built into vehicles today, a warning light can sometimes come on for something simple and not necessarily related to the quality of work performed. Has our manager been able to reach out to you yet, or would you like us to contact you directly? We’d really like the opportunity to get your vehicle back in and take a closer look to make things right.

Oct 16, 2025

sharic09 responded

Yes. I called and spoke with a service manager. I had to bring my car back in and pay more money to address an issue I felt was not fixed properly the first time. I am very aware of electrical issues that the sensors are like batteries and they can go out at anytime. I had previous ones replaced at this location. Sad that all staff that had been there for years are now gone. Very disappointing.

September 17, 2025

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Natalia was very professional and helpful. She got back to me in a timely manner and also gave me a good explanation of what was going on with my vehicle. I will use Lake Chevrolet again. More

by cclarson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pope

Sep 17, 2025

Lake Chevrolet responded

Thank you so much for your kind words! It's great to hear that Natalia provided you with excellent service and helpful explanations regarding your vehicle. We appreciate your support and look forward to assisting you again at Lake Chevrolet! Sincerely, The Team at Lake Chevrolet

September 15, 2025

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Very clean, attentive, professional, and accommodating facility. I most recently asked for Jose Cruz by name when requesting my most recent service. He is thorough and personably professional. All they n More

by victoriouswarrioress
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Sep 16, 2025

Lake Chevrolet responded

Thank you for your kind words! We're glad to hear that you found Lake Chevrolet to be clean, attentive, and professional. It's great that Jose made your service experience enjoyable. We appreciate your feedback about the popcorn. It's always nice to hear suggestions that can enhance our customers' visits. We look forward to serving you again! Sincerely, The Team at Lake Chevrolet

September 13, 2025

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AOID THIS DEALERSHIP AT ALL COST Went in for oil change + tire rotation @ 7:15 am. 1 and half hour later the agent told me if I wanted a tire fix for additional $50.00 due to imbedded screw with was More

by Joseph
Service Price Transparency
Workmanship
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Recommend Dealer
No
Sep 17, 2025

Lake Chevrolet responded

We’re disappointed to read your review, but we need to address the accusation directly. Our team would never, under any circumstance, intentionally damage a customer’s vehicle. The idea that we would drill a screw into your tire to try and sell a $50 plug repair simply doesn’t make sense. If we were in the business of creating work for ourselves (which we are not), it would be far more profitable to recommend tire replacement rather than a small repair. Our technicians follow strict processes, and the screw found in your tire was documented and brought to your attention as part of that process. While we understand your suspicion, road debris can appear in a tire in ways that aren’t always obvious to the eye. That’s why TPMS systems, while useful, don’t catch every slow leak early on. We stand by the integrity of our staff and our service. If you’d like to discuss this further or review the documentation from your visit, please contact us directly so we can go over the details together.

September 11, 2025

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Everyone was great! Personable, knowledge and just a pleasure to work with! Highly recommend Lake Chevy! More

by rueda_2008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cavan Stoltenburg , Daniel Garcia, Olivia Guzman, Renee Holschuh

Sep 12, 2025

Lake Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our team at Lake Chevrolet. Your recommendation means a lot to us! We look forward to seeing you again soon. Sincerely, The Team at Lake Chevrolet

September 10, 2025

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work started on schedule and was short wait! Will return even though there is a dealer closer to my home. More

by apt54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Cruz

Sep 10, 2025

Lake Chevrolet responded

Thank you for your feedback! It's great to hear that the work started on schedule and that you had a short wait. We appreciate your decision to return to Lake Chevrolet, even with another dealer nearby. We look forward to serving you again! Sincerely, The Team at Lake Chevrolet

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