Natalie Arenas | Page 11

Wait time keeps getting worse we waited 3 1/2 hours. Service person Natalie was not friendly like the previous service people we have dealt with in the past. Service person Natalie was not friendly like the previous service people we have dealt with in the past. More

by jc702 Verified Customer Verified Customer

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I’m still waiting to hear back from Mike “The Tire guy…” When I first arrived he and his assistant approached me with serious concerns about tire separation, and that two of my tires were in bad shape? The When I first arrived he and his assistant approached me with serious concerns about tire separation, and that two of my tires were in bad shape? The car had less than 20,000 miles on it two years old… He said that he would get back to me in the afternoon after talking to Firestone. I still have not heard from Finlay… Am I going to die in my vehicle??? Since it was such a big concern? And no one has bothered to reach out to me?????? Thank you, I guess? More

by Rich4peace Verified Customer Verified Customer

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It was great to meet Natalie, I'll be sticking with her for all my future car needs. for all my future car needs. More

by danyell27 Verified Customer Verified Customer

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She was very helpful, but the others people tell me I have to get a new tire $260. Because they can't fixer, that was not true I fixer it for $25. I don't trust anyone over there, that was I call stilen have to get a new tire $260. Because they can't fixer, that was not true I fixer it for $25. I don't trust anyone over there, that was I call stilen from costumer's. More

by panchij7 Verified Customer Verified Customer

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Overall, my experience at Toyota was excellent, and I highly recommend them for anyone in need of vehicle service. Great customer service, timely service, and a friendly atmosphere make this dealership a highly recommend them for anyone in need of vehicle service. Great customer service, timely service, and a friendly atmosphere make this dealership a standout choice! I'll definitely be returning for my future car maintenance needs. More

by Mercy Verified Customer Verified Customer

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I love Findlay Toyota. I’ve been coming here for years. This time, Natalie was my service advisor. WONDERFUL experience! Thank you for having such great people working I’ve been coming here for years. This time, Natalie was my service advisor. WONDERFUL experience! Thank you for having such great people working with/for you! 👍👍😊 More

by LAV8RMN Verified Customer Verified Customer

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I've only started coming to Findlay Toyota recently, but so far I have been very pleased with the service. Natalie was extremely personable and helpful. so far I have been very pleased with the service. Natalie was extremely personable and helpful. More

by Marti Verified Customer Verified Customer

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Easy to get in, be seen, schedule drop off and pick ups while car is serviced, great updates throughout the process while car is serviced, great updates throughout the process More

by a.l.moran10 Verified Customer Verified Customer

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I previously purchased a service plan that included three oil changes. I never received a covered oil chabge under my service plan and on this visit I was told I had zero covered oil changes left. I'm not oil changes. I never received a covered oil chabge under my service plan and on this visit I was told I had zero covered oil changes left. I'm not sure how that works since I purchased three and received zero. I was then offered the opportunity to purchase another service plan, which was laughable. More

by Ak_agusta Verified Customer Verified Customer

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The reception process needs improving. When I arrived, it took a while to be acknowledged. I told them I had a 2.15 75k service appointment. They asked me who I was there to see! I had no When I arrived, it took a while to be acknowledged. I told them I had a 2.15 75k service appointment. They asked me who I was there to see! I had no idea who would handle My service, presumably the next available service coordinator. I then just stood and waited with no one tolling me what to expect. In the past (for 4 years) it has always been a smooth procedure. I arrive. I get greeted. They put a number on the car, take my keys and send me into the reception area to talk to a specific person. I would suggest that the ‘receivers’ should carry tablets that bring up my scheduled details (I booked online), acknowledge that I am being checked in and then hand me off to the service coordinator. Natalie listened politely to my suggestion. The service took longer than expected, complicated by an issue with the battery. Natalie did a good job under the circumstances. I have no idea who Tyler is. The car seems to be working nicely. I like Findlay and I want to stay loyal but I did feel this experience was not as good as in the past. The meet and greet was the main issue, with many red-shirted helpers walking around but no one approaching me. More

by bernie.clark Verified Customer Verified Customer

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