Natalie Solares
Natalie Solares at Porsche Louisville

Natalie Solares

Customer Experience Manager

Porsche Louisville

4720 Bowling Blvd
Louisville, KY 40207

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5.0
25 Reviews
5.0

25 Reviews

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25 Reviews of Natalie Solares

January 18, 2026

Dealership Rating
Employee Rating

Service department is excellent. The driver who picks my car up to deliver to the dealership is outstanding. I believe her name is Leeann. More

by BCOLE4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

January 17, 2026

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Service was complete and professional. They met the originally estimated completion time even with additional free recall work, Price was also as less than estimate. More

by Osborne_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Roberts

January 14, 2026

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They moved me ahead of other cars and fixed the issue. Very appreciative of the great service and professionalism. More

by RICHMOND.SIMPSON
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Pigman, Dave Roberts

Jan 15, 2026

Porsche Louisville responded

Thank you for sharing your 5-star experience. We are pleased to know that our team was able to quickly assist. Best Regards, John Casco General Manager

January 10, 2026

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The service department is always super responsive and helpful. They are a lot of the reason we keep coming back to purchase Porsches. More

by EMILY41031
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Gavin Pigman

Jan 12, 2026

Porsche Louisville responded

Your continued loyalty and trust in our team mean a great deal to us. We’re delighted that our service team has earned your confidence and continues to provide the level of care that brings you back time and again. Best Regards, John Casco General manager

January 09, 2026

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Service was excellent and they communicated every step of the process. Gavin was excellent to work with More

by CHAD@PROPERTIESOFPEACOCK.COM
Service Price Transparency
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Recommend Dealer
Yes
Jan 12, 2026

Porsche Louisville responded

Our team prides itself on delivering a qualty and informative service experience. We are happy to know your visit met our high 5 star standards. Best Regards, John Casco General Manager

January 07, 2026

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Top tier support and service that would make the Porsche brand proud. The service team and technicians went above and beyond ensuring my comfort and keeping me constantly updated on the service status. More

by josh.jacobi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pigman, Dave Roberts , David

Jan 08, 2026

Porsche Louisville responded

Thank you for taking the time to share your overall satisfaction with your recent service experience. Our team works hard to ensure a quality experience for all who visit. Best Regards, John Casco General Manager

January 06, 2026

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My experience fell short of expectations because of miscommunication, but I do appreciate the friendliness and courtesy shown by the staff. More

by KRISTINNW2
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Casco, Gavin Pigman

Jan 08, 2026

Porsche Louisville responded

Thank you for your business and for sharing your feedback. We sincerely apologize for the miscommunication and are committed to improving the level of service you experience on your next visit. Best Regards, John Casco General Manager

January 06, 2026

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Employee Rating

I bought my first brand new Porsche through Porsche Louisville. Many things about the experience were positive. First of all, I'm a t-shirt and sneakers guy. Still, I was never made to feel less than a More

by garthinus
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 08, 2026

Porsche Louisville responded

Thank you so much for sharing such a thoughtful and detailed review! We’re thrilled to hear that your first new Porsche purchase was not only positive but also comfortable and welcoming from start to finish. It means a lot that you felt respected, never pressured, and genuinely supported throughout the process—this is exactly the experience our team strives to provide. We’re especially glad that the honest, no-up-sell approach and our commitment to treating every guest with care resonated with you, even after you drove off with your new Porsche. Your kind words about our entire team and their dedication to the brand truly mean a lot, and we’ll be sure to share your feedback with everyone. Congratulations on your new Porsche, and thank you for recommending Porsche Louisville—we look forward to being here for all your Porsche needs in the future! Best Regards, John Casco General Manager

January 04, 2026

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Employee Rating

I never mind taking my car in for service at Porsche of Louisville. Great people, extremely professional and make you feel like family. The waiting area is very comfortable and a huge selection of refresh More

by jeff1438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2026

Porsche Louisville responded

We’re thrilled to hear that your service visits continue to be positive! We’re glad you feel comfortable while waiting and are able to enjoy the amenities we offer, and we appreciate your patience as our team works diligently to get you back on the road as quickly and smoothly as possible. Best Regards, John Casco General Manager

December 29, 2025

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Employee Rating

Very courteous, accommodating and professional. Appreciate getting a loaner vehicle. Coffee really good also. Thanks More

by bobwalt1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Pigman, Dave Roberts

Jan 08, 2026

Porsche Louisville responded

Our team works hard to ensure a 5-star experience at every touchpoint, including the coffee. Thank you for choosing Germain. Best Regards, John Casco General Manager

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