Nate Franklin | Page 9

Nate Frank does a great job helping us out. He’s super friendly and helps us understand what our issues are and any recommendations or resolutions that need to take place. He’s super friendly and helps us understand what our issues are and any recommendations or resolutions that need to take place. More

by Elizabethskillett Verified Customer Verified Customer

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Had to have vehicle serviced. Didn’t have an appointment but they were able to get me in and offered Uber service! Which was great! Didn’t have an appointment but they were able to get me in and offered Uber service! Which was great! More

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Recommended replacing 3 tires when only 1 needs replacing, so unsure how many services recommended are really needed. So only had the 2 items serviced that were obviously needed. replacing, so unsure how many services recommended are really needed. So only had the 2 items serviced that were obviously needed. More

by Flybluestar Verified Customer Verified Customer

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As a customer for nearly 10 years, we will never be back. Our other family members that have been there for nearly 10 years as well will never be back. I would not recommend going here to anyone, and would e Our other family members that have been there for nearly 10 years as well will never be back. I would not recommend going here to anyone, and would even go out of my way to discourage anyone from going here. The failures were around every corner, not just from the ground level, but from the top as well. Communication was the worst part of the experience. We were assured we would be updated. We were not. We were told we would be updated before the close of business. We were not. We were told we would be contacted within 30 minutes. We were not. We were told we would be contacted within the hour. We were not. The list of issues could go on and on. Again, the failures were not limited to one level but rather the organization as a whole. So much time and energy has been wasted dealing with this issue, there is no need to waste more. The only solution is to find a dealer that will get the job done as they say they are going to. More

by markdg86 Verified Customer Verified Customer

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Great place I would buy another car if I have for the good service 5stars good service 5stars More

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Like many people, sometimes I take my car to the dealership for repair and sometimes have a sense of dread. But with Norm Reeves Honda I always walk out relieved, satisfied and with my car in much b dealership for repair and sometimes have a sense of dread. But with Norm Reeves Honda I always walk out relieved, satisfied and with my car in much better shape than it was before I went in. The staff are just excellent people. More

by matthew.brendle Verified Customer Verified Customer

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Norm Reeves has an exceptional Service Department. The Waiting Area is clean and comfortable with fresh foods,snacks, and an array of drinks. The Service Team keeps in touch with me via messages compl The Waiting Area is clean and comfortable with fresh foods,snacks, and an array of drinks. The Service Team keeps in touch with me via messages complete with pictures so I may know what is found and/or recommended for my vehicle and I may communicate with them this way as well as through my Service Advisor (Nathaniel Franklin) who remains accessible before,during,and after my visit. I am reassured to have Nate who works hard to find an appointment day and time to “fit” my schedule and checks to make sure I understand what is happening with my vehicle and easy to access when I have questions or specific requests. Nathaniel efficiently,effectively,and with kindness and respect cares for me and my vehicle every time I am in need of Service which makes me glad to see him at Norm Reeves (and to drive the extra distance as opposed to taking my Honda (all 3 of them in our family!) to a Honda Dealership very near our home! I would like to mention that since Nate has been my Service Advisor that I have had Surgeries on both feet as well as many Procedures on both knees and have either arrived with a Walker,Surgical Boot,and/or “normal” shoes (and variable levels of pain), and I have noticed that Nathaniel has a unique perception as to what “special care” I may need, and is concerned, yet doesn’t “fret”, and I am aware that he is fine with me finding a special place outside to listen to music as well as empathetic and accommodating if I need to find a “cushy” place to rest as he watches over me as well as my vehicle,and I leave feeling well cared for and grateful with each visit! Thank you “Norm Reeves Honda”,ALL behind the scenes hard and efficient workers,and my sincerely Kind and Intelligent Service Advisor Nathaniel Franklin! Gratefully, Donna L. Heldridge More

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NRH dealership is the best thanks great job guys quick I was there for about 1hr15min was there for about 1hr15min More

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Nate is always so customer oriented, polite, and honest. He has my vehicle in and out quickly and is always accurate with the time it will take! He has my vehicle in and out quickly and is always accurate with the time it will take! More

by Ttaaronrey Verified Customer Verified Customer

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This dealership is probably one of the best ones I go to. The rep I deal with is Nate Franklin and he is always very honest and transparent with services that my need to be done and the cost for repairs. The The rep I deal with is Nate Franklin and he is always very honest and transparent with services that my need to be done and the cost for repairs. There are no surprises when I’m working with him. He gets a 5/5. More

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