Nate Laudenbach | Page 25

Purchase of Rav4 From beginning to end, the people involved gave my brother and I the attention and information we needed to purchase a 2019 Rav 4. Jordon began with a From beginning to end, the people involved gave my brother and I the attention and information we needed to purchase a 2019 Rav 4. Jordon began with an email price that brought us in to St. Cloud Toyota. Nate had the Rav 4 pulled out and started when we got there. Nate answered all our questions and walked through the sales process with humor (need that with my brother) and ease. Well worth the 1 hour drive! More

by Blurozb Verified Customer Verified Customer

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Scam artist, disrespectful, horrible customer service. I brought my Toyota Corolla in for 3 recalls. Airbag, airbag srs module and window bolts. i got a call saying my car was ready to be picked up so i wa I brought my Toyota Corolla in for 3 recalls. Airbag, airbag srs module and window bolts. i got a call saying my car was ready to be picked up so i walked over in the pouring rain on my 30 minute lunch break. When i arrived i stood around while the service salesman frantically rushed around looking for my keys that they had lost but did not want to admit. After they found the keys i was rudely informed that they hadn’t even started working on the car. i asked if they had a shuttle back to my work since it was raining and the service guy said “nobody is available, you can just walk back” at this point i was pretty fed up with the situation. I then asked if it would be completed by the end of the day and he’s said yes. at this point and be been here for almost a hour on my 30 minute lunch break. So i proceeded to ask if they can drop the car off only a few blocks away he said we close at 6 and i work till at least 6:30 everyday, so i asked him if i could pick it a few minutes after 6 and he said“ ”you can pick it up a different day then, when service is open” finally a nice gentleman randy i believe said he wasn’t busy at all and could drop me off he was very nice and respectful and told me that they do drop cars off for customers. After talking with him i ended up getting my dropped off at my place of work. When i got in my car my air bag light was still on. So i called Toyota to explain the situation and one of the sales guys answers the phone and tells me that I’ll be “safe” to drive home with no airbags and to “drive home and come back tomorrow” i kept explaining to him that they just worked on my air bags and now they don’t work and i don’t feel safe to drive with no airbags. I NEVER HAD A AIRBAG LITE ON PRIOR TO THERE SERVICE. Finally after arguing with him i convinced him to give me a loner car. As I’m at the dealership again for the third time in one day, one of there customers is out front screaming at me and being completely disrespectful trying to start a argument. I brushed It off and finally left. the next day i get a phone call telling me the clock spring is broken and i have to pay $505.75 to fix it to shut the airbag light off after they just serviced the F*****G air bags! They kept trying to say it’s not their problem and I’m responsible to fix the faulty part after they did a recall on the parts that had been known to fail “hence the recall”. I got nothing but rude and disrespectful attitudes over the phone. The following day i called 5 times to see what the update was on the car because i was afraid i would get charged a extra day for the loner car. I was constantly told I would be receiving a call within the next hour after calling five times I finally got a hold of someone to call me back and explain what was going on. At this point i finally talked to Ben the service manager. Ben was the only person in the whole dealership to actually give a S**t and actually care about the situation and try to make it right. after another day of not getting anywhere on the situation I resorted to calling Toyota corporate. Ben and Toyota corporate finally agreed that it did not make sense that I had to pay for the faulty part that was due to the airbag recall. They ordered the part in which took a few days understandably over the weekend and got it reinstalled which all is great so far. I was an utter disbelief at how unprofessional, And how disrespectful Saint cloud Toyota was. All they cared about was trying to scam customers and funnel as much money possible into there pockets. The saddest part was I was planning on buying a brand new vehicle the following week from them, but after this experience i have zero respect, for Toyota. I will never be back to Toyota or nor will i ever recommend anyone to step foot in Saint Cloud Toyota. You guys have lost my trust and respect which takes a lot. I just feel so bad for every other person who is afraid to stand up to Toyota for doing what’s right and not to be scammed by dealership politics. More

by brodydedrick Verified Customer Verified Customer

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New Vehicle My employer offers a service to their employees for various purchases. I looked to see if there was anything available for a New Car Purchase. There My employer offers a service to their employees for various purchases. I looked to see if there was anything available for a New Car Purchase. There was so I decided to try it out. The service locates the Make and Model that you are looking for. Then continues in assisting with the Purchase process. I was connected with St Cloud Toyota where they located the car that I was looking to purchase. Car was delivered to St Cloud Toyota where the purchase was completed. Their friendly and helpful staff with great customer service! Best Experience in car buying for me!! More

by sdyas0938 Verified Customer Verified Customer

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So convenient & responsive Nate was an excellent communicator throughout entire process! SO responsive to our every want & need. We drove 5 hours each way to do business w/Nate Nate was an excellent communicator throughout entire process! SO responsive to our every want & need. We drove 5 hours each way to do business w/Nate & St.Cloud Toyota. Our 2nd time getting a vehicle here and will be back for sure! More

by T. Verified Customer Verified Customer

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Great service Nate was real helpful with our purchased. One of our major reason we select St Cloud Toyota is the Service Department. Ben and Lori have been outst Nate was real helpful with our purchased. One of our major reason we select St Cloud Toyota is the Service Department. Ben and Lori have been outstanding in handling in issue we have had over the past 20 years. Bob and Mary Kiefer More

by BOBKIEFER Verified Customer Verified Customer

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Personal service Everyone that we dealt with at the dealership Was very professional The salesman did an excellent job of explaining the features of the RAV4. He W Everyone that we dealt with at the dealership Was very professional The salesman did an excellent job of explaining the features of the RAV4. He Was easy to work with. The person handling the financial part of the deal was very thorough and explained everything. More

by LKW1943 Verified Customer Verified Customer

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Service The service was excellent at Saint cloud Toyota we always experience a good time. The people I deal with are easy to work with and always in a good mo The service was excellent at Saint cloud Toyota we always experience a good time. The people I deal with are easy to work with and always in a good mood More

by BKREMERR Verified Customer Verified Customer

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Fantastic Service!!! I am so glad choosing the Tacoma truck in 2015 I have received nothing but the best customer handling from the entire st Cloud staff from the very beg I am so glad choosing the Tacoma truck in 2015 I have received nothing but the best customer handling from the entire st Cloud staff from the very beginning. So much that we are planning to Bye another Tacoma Truck this fall thanks for everything. Ronald Lang More

by lang1963 Verified Customer Verified Customer

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Trading our car for a new Rag 4 Our overall experience was very good. We had in mind ahead of time what we wanted and Nate delivered what we were looking for. Price was what we expe Our overall experience was very good. We had in mind ahead of time what we wanted and Nate delivered what we were looking for. Price was what we expected and he checked all the boxes. More

by LKFRANKO8437 Verified Customer Verified Customer

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Great cars Great service The team at St Cloud Toyota continue ro make buying a car a great experience, thanks Trevor! Great to see other folks there I have worked with in the The team at St Cloud Toyota continue ro make buying a car a great experience, thanks Trevor! Great to see other folks there I have worked with in the past as well. More

by JCARLTON Verified Customer Verified Customer

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