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Nathan Heimerl

Overview Reviews (457) Inventory (114)

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Nathan Heimerl

Nathan Heimerl | Page 15

Service Manager

Heiser Chevrolet of West Bend

2620 W Washington St
West Bend, WI 53095

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4.4

457 Reviews

Overview Reviews (457) Inventory (114)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs, 10 mos

4.4

457 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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457 Reviews of Nathan Heimerl

October 07, 2023

Dealership Rating

Employee Rating

Ceasar is a fantastic sales man. He went above and beyond to get me the vehicle I wanted. He went above and beyond to get me the vehicle I wanted. More

by CHENKEL4532

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Marcouiller, Rafael (Rafy) Rivera, Karissa Rohde, Bryan Schultz, Ceasar

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Oct 09, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Cesar was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

October 07, 2023

Dealership Rating

Employee Rating

Can't balance tires and they took 3 times to do it and I took it to a different place no shake car drives fine wast of 85 dollars took it to a different place no shake car drives fine wast of 85 dollars More

by thehoofer187

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Matthew Myszka

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Oct 09, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

October 02, 2023

Dealership Rating

Employee Rating

very friendly, good service always welcoming. Good team members are always welcome to see you. Good team members are always welcome to see you. More

by KSHIRLEY673

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Myszka, Karissa Rohde, Bryan Schultz, Service Team

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Oct 03, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 30, 2023

Dealership Rating

Employee Rating

Great service, great hospitality, great dealership all the way around. Couldn’t ask for more the way around. Couldn’t ask for more More

by ghughes10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 02, 2023 -

Heiser Chevrolet of West Bend responded

September 27, 2023

Dealership Rating

Employee Rating

Very pleasant staff, we have purchased five vehicles through this dealership and look forward to many more through this dealership and look forward to many more More

by BCHARTWIGFARM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Marcouiller, Rafael (Rafy) Rivera, Karissa Rohde

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Sep 28, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 22, 2023

Dealership Rating

Employee Rating

Oil change service is very fast and affordable. Friendly service and a good waiting room. Friendly service and a good waiting room. More

by baheckert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Service Team

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Sep 25, 2023 -

Heiser Chevrolet of West Bend responded

September 20, 2023

Dealership Rating

Employee Rating

My last visit was a mess 4 hours for 2 tires and alignment I was left hanging as Service person left for day and didupdate alignment I was left hanging as Service person left for day and didupdate More

by Gary

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Service Team

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Sep 21, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 262-808-2705 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

September 18, 2023

Dealership Rating

Employee Rating

The is a problem when you take your vehicle in for service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learne service. when a person says I think my lifters are bad and they say nope you are fine Then 2 weeks later your lifters are getting replaced. I learned you need to see what the the service writer wrote down because it’s like playing the game of telephone. You can say what is the problem but the person doesn't hear a word you said. My son asked for all records and then met the mechanic. The mechanic can only look at what the service writer puts in. When I read what they typed in it is not what I said was my issue. When I’m told to take my vehicle to another dealer because we apparently do not make you happy, I was dumb founded. Sherry my sales lady moved heaven and earth to help me. She asked the mechanic to talk with us, I only have great things to say about her. This lease I’m am counting down the days to turn In my keys. I wanted out of it yet management didn’t care. More

by EORTEN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ben Jarvis, Gary Marcouiller, Matthew Myszka, Dawn Riedel, Rafael (Rafy) Rivera, Karissa Rohde, Mike Ronson, Bryan Schultz, Service Team, Sherry sales lady A+

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Sep 19, 2023 -

Heiser Chevrolet of West Bend responded

September 17, 2023

Dealership Rating

Employee Rating

The best experience buying a new vehicle in all my years. I would recommend them to anyone. Even returning for follow up they were very helpful and took the time for us again. Can’t say enough. Excellent! I would recommend them to anyone. Even returning for follow up they were very helpful and took the time for us again. Can’t say enough. Excellent! More

by ghughes10

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sherry Konek, Gary Marcouiller, Bryan Schultz

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Sep 19, 2023 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Sherry and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 16, 2023

Dealership Rating

Employee Rating

I have been a customer here for many years. Never had a negative experience. Great job everyone! Never had a negative experience. Great job everyone! More

by KFRENCH3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Myszka, Service Team

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Sep 19, 2023 -

Heiser Chevrolet of West Bend responded

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