Nathan Herzing | Page 3

They first told us that the color was going to be this certain color and it was not, so we was given the wrong color. We were told the car would arrive in a week, and it wasn't, it was 3 weeks later. It d certain color and it was not, so we was given the wrong color. We were told the car would arrive in a week, and it wasn't, it was 3 weeks later. It did not come with the options we were told that would come with it. Very disappointed, will not be back to this place. More

by BCMILLS Verified Customer Verified Customer

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‼️ Advice for anyone in the market for a new vehicle; I 10 out 10 do ❌NOT❌ recommend going through Shottenkirk Kia of Quincy (Brian Lewis) as well as the finance department at Shottenkirk Chevrolet (Nathan 10 out 10 do ❌NOT❌ recommend going through Shottenkirk Kia of Quincy (Brian Lewis) as well as the finance department at Shottenkirk Chevrolet (Nathan Herzing - finance manager and Lonnie Schuyler - General Manager). I recently purchased a Kia Carnival listed at the Kia dealership in Quincy, IL. The whole experience was absolutely beyond horrible and still is 2 weeks later. They were extremely rude to my husband and I the whole time, harassed me at work by calling me and raising their voices, being smart-a$$es insinuating that I was lying, etc - to the point of me being in tears because they were trying to tell me I owed them another $2,900 two weeks after signing paperwork, agreements and contracts. They sent me emails and left voicemails as well. They tried to blame us for THEIR mistakes and literally told my husband he needed to “man up”. They threatened to not turn in my title and license application two weeks after purchase agreement had already been signed by both me and the finance manager AND after they had already collected the full purchase price amount on the agreement. Shouldn’t they have already sent off my title and license application as 14 days had already passed since I purchased the vehicle? They told me they would come get my vehicle if I did not pay the $2,900 they said I supposedly owed because THEY messed up on the paperwork and purchase agreement (they already cashed the check I gave them from my bank and received my $500 deposit to hold the vehicle which all equaled the full purchase amout reflected on the signed purchase agreement). They also told me they would not sell me the vehicle at all if I didn’t purchase the premier warranty that said OPTIONAL (so I ended up agreeing simply because I love the car). Everything and everyone listed above were overall incredibly unprofessional and did not represent the kind of employee’s or reputation I would think a dealership would or should want at Kia and Chevy Shottenkirk whatsoever. If I could go back in time, I would have walked away the first time they were rude to my husband and/or me. I’ve never been through such a horrible experience with a dealership in my life and I will never go back there. Side note; IF you do happen to do business with them, The ONLY person I would recommend/advise you to go with as far as an employee in sales is Gary Mayes or Karri Walker - they are both Sales & Leasing Specialist at Shottenkirk Kia. They were kind and seemed like genuine people that wanted our experience to be a good one. More

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The service was excellent. They made sure I had what I was looking for. I’m very satisfied. They made sure I had what I was looking for. I’m very satisfied. More

by shellyjackson81 Verified Customer Verified Customer

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I continue to purchase cars from Shottenkirk because they always treat me well and go above and beyond. always treat me well and go above and beyond. More

by SEDMUNDS45 Verified Customer Verified Customer

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Nothing but stress and disappointment through the whole process. New car we ordered came in with wrong color. Told we could either take this one or wait another month for another one. Nothing but an I’m so process. New car we ordered came in with wrong color. Told we could either take this one or wait another month for another one. Nothing but an I’m sorry. Would not work with us at all or offer anything to make up for the mistake. Also had issues with finance department filling out paperwork incorrect. Put a pretty big damper on our first new car buying experience. More

by tzeiger0991 Verified Customer Verified Customer

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Great Dealership, helpful people. The Sales people were very helpful. The finance, well not so much. They pushed towards more expensive loans and pretty near lied to get us into a dif The Sales people were very helpful. The finance, well not so much. They pushed towards more expensive loans and pretty near lied to get us into a difficult situation that we could not walk away from and then put us in a bind. More

by SDUPADHYE Verified Customer Verified Customer

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Very friendly and easy to work with. Helpful but not too pushy. Very through and explained all features of the car Helpful but not too pushy. Very through and explained all features of the car More

by NICHOER Verified Customer Verified Customer

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Didn’t tell me it was a diesel engine, didn’t add in the extended warranty like I ask extended warranty like I ask More

by bjgreer Verified Customer Verified Customer

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