Nathan Hill

Martin Chevrolet responded

Thank you for the great feedback! We’re happy to hear Nathan provided knowledgeable service and kept you informed throughout the process. Communication and transparency are very important to us, and we’re glad Nathan delivered a great experience. We appreciate you choosing Martin Chevrolet and look forward to helping you again in the future! - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for your continued loyalty and for making the drive to service your vehicle with us! We truly appreciate your kind words about Ralph and are glad he was able to get you taken care of right away and make your visit enjoyable. Providing friendly, personal service is something we take great pride in, and it means a lot to know you consistently feel well taken care of at Martin Chevy. We look forward to seeing you again next time! - Martin Chevrolet

Martin Chevrolet responded

We appreciate you bringing this matter to our attention. Please accept our sincere apologies for the inconvenience, and thank you for returning so we could further inspect the transmission concerns with your vehicle. If there is anything else we can assist you with now or in the future, please don’t hesitate to reach out. - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for the wonderful review and recommendation! We truly appreciate your kind words about our team, customer service, and dealership environment. Providing a professional, courteous, and comfortable experience for every guest is something we work hard to achieve each day. We’re glad you enjoyed our showroom and waiting area while your vehicle was being serviced, and it means a lot to know you would recommend us to others. Thank you again for your support, and we look forward to assisting you again in the future! - Martin Chevrolet

Martin Chevrolet responded

Thank you for your great review! We’re so glad to hear you were happy with the repair and that everything was taken care of under warranty—that’s always a win! We appreciate you choosing Martin Chevrolet and are here anytime you need us. Safe travels! - Martin Chevrolet

Martin Chevrolet responded

Thank you for sharing your feedback. We sincerely apologize for the miscommunication when taking your appointment and for the frustration it caused. We also understand how disappointing it can be when concerns aren’t fully addressed during an inspection. We take every customer’s concerns seriously and would like the opportunity to review your visit in detail to ensure nothing is overlooked. Please contact us directly at 815-459-4000 and ask for Duane Hill so we can make this right. We appreciate you bringing this to our attention and hope to earn your trust back. - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for your kind review, even though there was a hiccup in our communication. We truly appreciate you and your feedback! We’ll do our best to make things even better for you next time! - Martin Chevrolet

Martin Chevrolet responded

Thank you for the excellent rating and review! We appreciate you! - Martin Chevrolet

Martin Chevrolet responded

Edgana, Thank you for the fantastic review! We truly appreciate your kind words about our team’s professionalism, knowledge, and responsiveness. Creating a welcoming environment and delivering great service are top priorities for us, so it means a lot to hear that reflected in your experience. We look forward to serving you again in the future! - Martin Chevrolet