Nathan Hines | Page 8

Avery was wonderful to work with. She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Av She was super responsive to my online request about the red CX 50 immediately sent me a video link of the vehicle and invited me for a test drive. Avery was knowledgeable, considerate and addressed my questions and concerns in a professional manner. In the spirit of continuous improvement, and you don’t need to print this on your website: I wanted to have a vehicle that had all of the “bells and whistles” and from my perspective I was became confused if that is what I received. For instance, there was a cargo package which included a cargo net and cargo blocks. When I got home, I discovered that there was not a cargo cover included in the cargo package. When I drove back out the dealership. I discovered that there are cargo packages that don’t include the cargo cover. I had explicitly said I wanted everything possible, and yet I drove away without, in my opinion, the most important part of a cargo package, the thing that hides your cargo from would-be thieves. I thought I was going to receive the cargo cover at no additional cost because it should be part of the package. The sales team should have put two and two together and offered the cargo cover before I left the lot the day before. Instead, I drove a 50 mile round-trip across the Portland Metro area to pay $200 for something that I thought was part of a cargo package Had I known that there was no cargo cover included in the cargo package when I was initially purchasing the vehicle, I would’ve asked for one and paid the $200 gladly. I guess I’m a little disappointed that there was only an apology for the miscommunication and not a compensation in the form of a discount because I drove a 50 mile round-trip using my time, and gas, to come get something that I wanted that should’ve been offered when I was buying the car. I was asked a few times if there was anything else that I would like, but when I was buying the car, it was difficult to think of everything that could possibly want. It is up to the sales team and their expertise to suggest and confirm optional items that are in the package. OK, no, I want to move over to the finance guy. I’m assuming he was the finance guy because he was trying to sell an extended warranty. He started with a very large cost for only three years of service. it did not make any sense to me to invest in that. He was very nice and warm and accommodating. He left the table saying “I’ll keep working on numbers is that OK“ and I said sure if you want to. He came back saying that the dealership works with Costco and because I’m at Costco member he can give me a discount. The discount was significant and he increased the amount of time that the warranty and services covered. So I ended up purchasing that because that was reasonable. Again again, I wasn’t thinking about saying I’m a Costco member, it did not occur to me. Why didn’t he lead with that to begin with? If there is a partnership with Costco then the dealership should ask that question upfront instead of trying to get more money out of me first and then offering the Costco discount. That sort of tactic does not increase my trust in the purchasing process. Nevertheless, I ultimately purchased the extended warranty/services package offered, and M glad that I did. Regarding DJ: DJ gave me a fair trade-in value for my Subaru Impreza. He played his manager role really well by staying in his office while Avery and the finance person went back-and-forth from me to the office to report on the process. Again, I am happy with my purchase and am looking forward to a road trip around the Olympic Peninsula in my new CX 50. More

by dkkays Verified Customer Verified Customer

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Sung was amazing. We ran into him by accident and he did everything to make sure we could find what we were looking for. He made sure he listened to our needs and met We ran into him by accident and he did everything to make sure we could find what we were looking for. He made sure he listened to our needs and met them. His life stories were very enjoyable while waiting for the paperwork. Made us feel at home! Will go back for future car purchases!! Thanks so much Sung! More

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Madison was great to work with. She listened and met all our budget needs and what we were looking for in a car. She made sure we felt comfortable as buying a car can be stressful. She listened and met all our budget needs and what we were looking for in a car. She made sure we felt comfortable as buying a car can be stressful. Thanks so much! More

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You should have pulled out a similar vehicle without low profile tires when questioned by me, you were too focused on a sale. Having checked with my tire specialist, I cannot change out the loud, noisy, fee profile tires when questioned by me, you were too focused on a sale. Having checked with my tire specialist, I cannot change out the loud, noisy, feel every bump in the road tires, because the car systems are so sophisticated. I would have easily leased the same make and model without low profile tires that run $2000 when these wear out in 10K miles. Thanks for meeting the customer’s needs!!! More

by kkramer74 Verified Customer Verified Customer

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Jonathan had great customer service and a wonderful attitude. He made the experience easy and enjoyable and hurried through processes to accommodate our tight schedule through the day. attitude. He made the experience easy and enjoyable and hurried through processes to accommodate our tight schedule through the day. More

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Had a great experience at Royal Moore Mazda Hillsboro! The staff was quick, friendly, and very knowledgeable. They helped me find the best deal without any pressure. Highly recommend if you want a smooth The staff was quick, friendly, and very knowledgeable. They helped me find the best deal without any pressure. Highly recommend if you want a smooth and efficient car-buying process! Amari and Omid were amazing to work with! 5 stars all around! More

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I had the best experience working with Jonathan. He was attentive, funny, personable and made sure that I was comfortable throughout my buying experience. Even got a picture of us and the car with a He was attentive, funny, personable and made sure that I was comfortable throughout my buying experience. Even got a picture of us and the car with a big blue bow! Another great buying experience at Royal Moore! More

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